Ubisoft Reviews

Name: Ubisoft
Rating: 1.11

1.1 Rating 399 Reviews

2 %

of reviewers recommend Ubisoft

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1.1

Based on 399 reviews

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Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat, Email

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Anonymous

Ubisoft 1 star review on 13th April 2025

Anonymous

Ubisoft 1 star review on 22nd March 2025

RemTooKawaii

Ubisoft 3 star review on 14th March 2025

Anonymous

Ubisoft 1 star review on 21st February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Money Gruber. You used to be good. You used to care. You and EB only care about quantity over quality.”

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Posted 1 year ago

“Giving away a free game - spent 10 minutes creating an account just for them to tell me that the "offer" isn't available in my country, shame.”

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Posted 1 year ago

“I have spent months trying to recover an account with hundreds of pounds worth of games on it. Ubisoft "support" are refusing to do anything about it.”

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Posted 1 year ago

“This is a literal joke of a company. Garbage R6 servers. Garbage operators. Garbage everything. You all should be fired.”

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Posted 1 year ago

“just please sell your company who will actually help the games thrive you are sitting on assassins creed and rainbow six and they could be top games but ran by this shat of a company. could you imagine if a company who actually cared ran those games? it’s pathetic that it is even allowed this company is straight up a scam. this whole timeline of their company needs to be studied.”

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Posted 1 year ago

“Oh, where do I even begin with Ubisoft's customer support? It's like they're running a marathon in slow motion. I emailed them, sent in tickets, and even tried carrier pigeons, but it seems like they're operating on a time zone located somewhere in the Bermuda Triangle. I've waited more than three weeks for a reply, and it feels like I'm sending messages into a black hole. It's as if their customer support team took a vacation to Mars without setting up an out-of-office email. Maybe they're using carrier snails instead of pigeons—those little guys must be on a really leisurely stroll. I tried calling them, but it seems like the hold music is their version of a never-ending symphony. I've aged a year just waiting for someone to pick up. I even considered starting a support group for people who are still waiting for Ubisoft's customer support to respond. In the age of instant communication, Ubisoft's customer support is like a relic from the past. Maybe they're secretly time travelers trying to recreate the authentic experience of waiting for a letter in the mail. It's so retro; I almost want to send them a fax just to see if it'll get a faster response. Overall, dealing with Ubisoft's customer support is like participating in an extreme sport—extreme waiting. If patience were an Olympic event, they'd be gold medalists.”

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Posted 1 year ago

“I don't understand why no one is responding or providing an update Case: 19269482 Date Opened: 22 Oct 2023 What is going on?”

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Posted 1 year ago

“Worst damn support team Dumb asses haven't done anything for more than month with help to recover my games from stolen account Lazy fuks seems that doesn't work at all Responding only after 2-5 day's F U shat ass company”

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Posted 1 year ago

“I never do reviews but want to save people the time of dealing with ubisoft. Not worth it and you will get scammed. No support to help either. Been over 6 months and no one has opened any of my cases. Stay away from Ubisoft, they only care about the money.”

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Posted 1 year ago

“DO NOT BUY FROM THEM. The company is a scam. they care more about $20 than keeping customers. PC games are unreliable. Would not refund; my system is proven capable of running game. I cant imagine how stupid the management is to allow this policy of customer disloyalty. The video game maker is simply not worth your time or money. TIME TO BOYCOTT!!”

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Posted 1 year ago

“Assassins creed mirage sucks so much . It makes me want to throw my whole Xbox out the window You suck !!”

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Posted 1 year ago

“If I could give zero stars, I would. This is the third time I've had my account temp suspended for login issues after only ONE failed in log in attempt. I actually tried to send a communication to customer services and the send button was greyed out and not able to send. what a joke this companies customer service is. I am trying to remove all my game accounts from them to somewhere else, literally anywhere else!!!”

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Posted 1 year ago

“Ubisoft can scam your money if you will return game After i create a ticket they were been marked as resolved. Next I create a new one, so Ubisoft just close tickets to hide a problem. After 10 attemps I received a mail that I need to contact with some "Xsolla" (which is a bot), so I started to message with this bot which is absolutely not ready to solve a problem. In Conclusion I Lost a Money. Do not Trust Ubisoft.”

Ubisoft 1 star review on 14th September 2023

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Posted 1 year ago

“I honestly hate y’all. Just updating rainbow at this point the game is dog 💩”

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Posted 1 year ago

“No words need to be said your company is just so god awful. I hope you all end up homeless and in poverty. I would give this a zero star if I had the chance.”

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Posted 2 years ago

“The Ubisoft Team is probably the worst group of game developers to exist. It seems like they can never release anything right (in rainbow six siege) despite their claims of testing the updates. They continue to disappoint and they don't seem to really care about the opinions of their consumers.”

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Posted 2 years ago

“im still waiting fo a reaction its taking a lot of time and mean while i cant play my game i hope would get a response some time .....”

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Posted 2 years ago

“their game keeps crashing even though I have tried to fix everything possibly wrong with the game and I know it, 's not my pc because big games like shadow of War Mordor work perfectly fine on it and I know for a fact that this company doesn't care about its customers and as long as their game is getting the money they won't fix it and I also know its not just me with this issue I found other people with the same issue. my recommendation for you is DON'T buy from this company unless you want to be Robbed of your money.”

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Posted 2 years ago

“Wer Probleme bei Ubisoft hat ist genau dort richtig. Hilfe ist keine zu erwarten. Die AGB von Ubisoft sind nur zu Gunsten von Ubi ausgelegt. Die Comunity Manager wissen nicht wie man mit Kunden umgeht. Der Support ist mehr als Mangelhaft und macht das was das Comuntiy Managment vorgibt. Meinungen der Kunden werden ignoriert. Der Kunde wird als Böse und unbelehrbar betitelt. Kritik an Ubisoft zu äussern ist Unerwünscht. das man dafür auch noch einen Stern vergeben muss damit man seine Erfahrungen mitteilen kann ist Ubi eigentlich nicht wert. Selbst bei Ubis Siedler online werden die Spieler durch billige Aussagen vertöstet. Arbeiten bei Ubisoft überhaupt noch Fachkräfte oder nur noch die Putzfrau ?”

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Posted 2 years ago

“My experience with Ubisoft is really bad and I think they are low quality. I purchased a game and I wanted to cancel that within 2 weeks according to the rules. Then they answered to me that they have high workload at that time and almost 2 months later they were asking whether I still have the problem. After finding a way to write to them (which was a challenge in itself) they informed me that I run out of time for cancelling that. Trust me, it is not about the money, but how they treat you as a customer. It is very much disappointing. Other platforms for having games is much better (e.g. Gog or Steam)”

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Posted 2 years ago

Ubisoft is rated 1.1 based on 399 reviews