Wallis Reviews

Name: Wallis
Rating: 1.71

1.7 Rating 186 Reviews

17 %

of reviewers recommend Wallis

Company Reviews

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Metrics

1.7

Based on 186 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I tried today to return an item that's too big . They say they don't recognise my order number or email . I have an account with them so I don't understand . I'm sending back to Wallis UK from Ireland. This is a joke”

Helpful Report

Posted 3 years ago

“Will not buy from Wallis again. Bought a top which was unsuitable. Returned two days later and no refund received despite tracking confirming receipt to Wallis 10 days ago! I have emailed them asking for my money but no response. They do have a customer service number but at 55p a minute i will not be calling. Will never buy from this company again!”

Helpful Report

Posted 3 years ago

“Like so many others have said, I'm trying to return an item but can't generate a returns label. No response to my emails. Simply unacceptable that a company can trade in this way. As far as I'm concerned it is fraud, as they clearly have no intention of allowing people to have their money back. Will never buy another Wallis item.”

Helpful Report

Posted 3 years ago

“I need to return an item to Wallis but impossible to get returns label as saying order not recognised so just doesn’t make sense. I’ve tried all different ways but still order number not recognised. Never had any problems before !!!!!”

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Posted 3 years ago

“Ordered made on 24/3 and expected delivery 7/4 which has not arrived. Three emails sent and no response. Shocking customer services. I'm also sorry I didn't see Wallis had changed ownership, I would definitely not have placed my order as I am now out of pocket.”

Helpful Report

Posted 3 years ago

“Item ordered was in poor condition, jumper was faded at shoulder, like it had been ironed and scorched. Looks like old stock.”

Helpful Report

Posted 3 years ago

“Cannot print off a label can’t phone u and no reply to several emails . My advice is do not shop with Wallis”

Helpful Report

Posted 3 years ago

“I have just recieved a coat it's far too big cannot generate a return at all tried several options available.no answer on the phone to head office..I want my money back maybe this can be classed as fraud they take your money and your left with somthing that's just no good...will never order from them again”

Helpful Report

Posted 3 years ago

“Disgusting company. Still waiting for a refund from weeks ago, they send same email, saying refund takes upto 28 days, still no refund £70. They are hiding something from customers.”

Helpful Report

Posted 3 years ago

“I just wish I had read these reviews before ordering two jumpers from Wallis. One was far too large and tried to return the item after reading policy and what to do. Obtaining QR code proved virtually impossible- kept getting "process failed - contact customer service" message. Tried to phone, send text and send emails - all pointless. Phone service not available, number not recognised for text and nobody bothered to answer Email. Will stick to Boden from now on - they care about their customers. Will never, ever buy anything from Wallis again. This is a company that clearly wants to go out of business - and deserves to! Difficult to understand how management can read these reviews and do nothing to remedy the situation.”

Helpful Report

Posted 3 years ago

Helpful Report

Posted 3 years ago

“Ordered jacket arrived and too small tried to generate a returns label says failed to download I then tried again and this time said I had downloaded already! Tried ringing fone lines are inactive tried to email but impossible so in desperation I went onto the resolve site to try to help had email saying they would send my dispute to wallis but heard nothing since, will never use Wallis again you have no recompense at all so left with a jacket that's too small”

Helpful Report

Posted 3 years ago

“I have been trying to return a faulty item to Wallis for weeks now. It takes forever for them to reply to your emails and when they do they do not make sense. I will not be ordering from them again which is a shame because I used to shop there all the time. Very poor customer service.”

Helpful Report

Posted 3 years ago

“Returned an item 2 months ago paid 9 euro and still haven't been refunded. Cannot contact wallis through email calls or leave review. Will never set foot in there shop again”

Helpful Report

Posted 3 years ago

“Order arrived. Item too small. Went online to start the returns process but my account shows no orders. Therefore I have no order number to return the item. Multiple emails sent and messages exchanged on ‘messenger’. After 4 weeks, I still have no answer. I will NEVER order with Wallis and will advise my friends to do the same. I would like a reply and the issue to be resolved.”

Helpful Report

Posted 3 years ago

“Received my parcel today - item faulty. I will NEVER order from them again. My phone number, no address to send back On line returns so difficult I am stuck with it. THEY WILL HAVE NO CUSTOMERS LEFT IF THIS IS HOW THEY TREAT US DON'T ORDER FROM WALLIS”

Helpful Report

Posted 3 years ago

“Can’t get refund with Wallis do not reply to emails sent . Since it has been taken over customer service has been really bad . I know you can’t phone but why they can’t answer the emails I do not know . Never again they have lost my customer £40 down and no one accountable . Wish I had read the reviews before ordering”

Helpful Report

Posted 3 years ago

“I ordered 6 items of clothing. 3 has arrived in a very poor state (which all are no good as too big and need to be returned) On my account it states that all have been despatched. No delivery/returns label enclosed. I’ve sent at least 4 emails with no response whatsoever. I have no way of returning the items received and have been stung for the 3 not received. Very angry and upset”

Helpful Report

Posted 3 years ago

“I ordered a cardigan end of December it never arrived, I supplied the tracking number given to me by the Hermes courier the order number on numerous occasions, received emails back asking for the orders numbers which i have given them again, now we are into February and I have got nowhere in getting my money back.”

Helpful Report

Posted 3 years ago

“I ordered black coat online. It was never delivered to me. I have emailed them many times. Initially a standard response was sent to me. Later on they said they will speak to the courier company and get back to me. Thereafter they stopped responding my emails at all. I paid £52 for nothing. Awful and obnoxious customer services.”

Helpful Report

Posted 3 years ago

Wallis is rated 1.7 based on 186 reviews