Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Wallis Reviews

1.7 Rating 187 Reviews

17 %

of reviewers recommend Wallis

Company Reviews

1.7

Based on 187 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Wallis made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Wallis 1 star review on 10th July 2022

Wallis 1 star review on 10th July 2022

Wallis 1 star review on 5th March 2022

Wallis 1 star review on 5th March 2022

Wallis 1 star review on 8th November 2021

Helen Kilcullen

Wallis 1 star review on 19th August 2021

Wallis 1 star review on 8th April 2021

10

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I suggest not to order anything fro wallis. Everyone seems to have the same problem. They say parcel has been dispatched and then days later say your money has been returned. No explanation. I suggest they need to get there act together especially other companies are struggling and closing down. If you have no customers you have no job.”

Posted 4 years ago

“Not good value for money, poor quality clothing and poor customer service. Please do yourself a favour and shop elsewhere”

Posted 4 years ago

“Bought a pair of sandals that fell apart after one wear. Emailed customer service as I had no way of returning them to a store as I live overseas and had left the country. Got responses from several different customer service reps, each giving different advice, with the last one telling me to get a quote on a letter headed paper from a cobbler to fix them. Letter headed quote, are you bloody joking?! Decided to cut my losses and accept that I would never get anything from these guys, least of all decent customer service. Another pair of flats also falling apart after a few uses.”

Posted 4 years ago

“Ordered dress 4 days ago and confirmation received that it will be deivered tomorrow. Received email this afternoon that order cancelled as item out of stock - joke or what!”

Posted 5 years ago

“Still waiting for a refund for over a month. Poor customer services department which keep asking me the same questions re my return.”

Posted 5 years ago

“I have been waiting for a £40 credit to be paid to me for nearly a month. When I looked at the customer services number, costs start at £6 with £3 something for every minute spent on the phone. How the hell are you supposed to get your money back?”

Posted 5 years ago

“Awful online service. Ordered an item and still not received after 2 weeks. Phoned Customer services and was spoken to extremely rudely. The item had not even been dispatched from the warehouse, and it seems was in fact out of stock! Cannot believe how rude the person on the phone was to me. Wallis definitely needs to invest in some customer service skills training for their staff. It's such a shame to read all of these terrible reviews, as up until now Wallis always appeared to be a decent reputable company. Will never use them again. Didn't even want to give them 1 star!!!!”

Posted 5 years ago

“Worst experience ever had to fight to get my refund took 6 weeks luckily I paid through paypal Wallis said stop your claim with paypal i said no way luckily I didn't so they had to refund will never use Wallis again”

Posted 5 years ago

“terrible service on phone 40 mins still not spoke to anyinone 18 days still no refund no wobder stofes are gojng bust”

Posted 5 years ago

“Customer service is non existent! I've been trying to call them about my order for the last week, today the wait time was 55 mins and I had to give up. My item was ordered on 31st July and has still not arrived 2 weeks later. The tracking link says unavailable. I will never order from Wallis website again!”

Posted 5 years ago

“Went to,buy a dress in Debenhams Wallace dept saw it online hadn’t arrived in store , my daughter ordered it online unfortunately it didn’t fit I noticed you couldn’t return to Debenhams so I rang the store up so I didn’t have a wasted journey I was advised no problem return the item we will sort it for you , was told they couldn’t do it when I arrived at store so,I’m stuck with the item until my daughter comes home from holiday as I don’t like sending returns back I need personal service that’s why I tried to buy the item in store but it was a new line , I wish people working in these call centres would get there facts right very disappointed”

Posted 5 years ago

“I ordered two dresses, one of which was obviously faulty. The hem at the front was longer than the back. Also it was too tight and was not the size stated on the label. I don’t understand how they can sell it when it’s clearly a second. I am going to try to return it to store as it states you can on the invoice but people on this site have stated that can be an issue. We will see....”

Posted 5 years ago

“Trying to contact Wallis by phone,I put the phone down after 1 hour.I have sent 2 emails with no reply.My order has not arrived at my pick up point and is now closed for a weeks holiday. DO NOT USE WALLIS IT IS A NIGHTMARE. Customer service is non existent Shame as there products are good”

Posted 5 years ago

“Trying to contact by phone is impossible, automated message saying they are so busy and cannot take your phone call & try later. Or lines not open when they said they are. My emails are not acknowledged, been waiting for reply. Very very disappoint.”

Posted 5 years ago

“Order shoes online took the, back to the shop for refund told because it was an online order had to be posted back it did not state that on invoice ! Item posted back over a month ago still no email to say they are back and no refund Wallis have had my money for 6 weeks now will never shop with them again Beware”

Posted 5 years ago

“I use to love this shop but I will never shop with with Wallis again. I ordered a dress online and it had 20% off. When it arrived it was too big. Written on the invoice it clearly stated I could return/exchange in any store. I found the dress in the next size down in a store and said I wanted to exchange it. Firstly I was advised that I can not return online orders to store. I showed the paperwork stating I could which I was advised was out of date as the policy had been changed in May 2017. The Assistant agreed to honour it but then said that as I had a discount but now the dress had gone up to full price that I would have to pay the difference. I said that’s not right, I am not returning it for a refund just exchanging for another size. I tried to call Wallis but it said they were busy and the wait was up to 36 minutes. The Assistant finally exchanged it for me. I tried several times after that to call Wallis about the issues I had faced but got either the busy and over an half an hour wait to be answered or a too busy call back later. I decided to contact customer services by email. It has taken over a week to reply. They never answered the question about if their info on the invoice about returns is out of date and said that if I got a discount online then it would not be honoured in store. Absolutely disgraceful customer service and I will shop elsewhere and I would suggest others do the same.”

Posted 5 years ago

“Loved this store & online shopping until recent months. Trying to contact by phone is impossible, automated message saying they are so busy and cannot take your phone call & try later!!! My emails are not acknowledged, been waiting for an answer regarding a refund. Be aware if you are ordering online. Come in Wallis up your game.”

Posted 5 years ago

“Avoid this store like the plague!!! Wish I had checked the reviews before ordering. Wallis have put me through weeks of unwanted stress at a time when I am already very unwell. I returned an order in the last week of April and kept expecting to get a refund, but it never arrived. After reading reviews here, I saw it was fruitless to try their premium rate number so didn't bother. I opened a case with Resolver and chased the store several times. Today, 7 weeks after I posted the items back, I finally received an email saying my refund has been processed. A result at last, but sadly the experience has been so stressful for me that I will make it my mission to tell everyone to stay far away from this store!”

Posted 5 years ago

“I ordered 2 dresses online from Wallis which I received last Saturday 19th May. They did not fit and the instructions were to log into my account and click on the 'request a return' option. My account however had not been updated and still said that the items had been dispatched from their warehouse. I waited until Monday 21st May but my account had still not been updated. I emailed their customer services twice and never received a response, I used their online contact facility twice and never received a response and I tried ringing numerous times to be cut off due to them being busy, I got through on my last attempt at ringing them but was put into a queue with an estimated waiting time of 46 minutes. In the meantime, I sent my items back via Royal Mail and got a Proof of Postage. Finally I decided to go straight to the top and rang Arcadia who own Wallis. I got through straight away and said I was unhappy that I have not had any communication back from Wallis whatsoever and that Arcadia were the last port of call before I took the matter further. Within a few hours I got a call back from Wallis Customer Service. They said they would arrange a refund for me and I have now received an email from them confirming this. I should get my refund within 5 days (fingers crossed) so, my advice to anyone experiencing similar problems is to ring Arcadia's registered office on 0844 243 0000 and complain, it worked for me.”

Posted 6 years ago

“Been trying for days to get through! No order received for weeks and wait times of 40+ minutes! Then phone cuts off! Outrageous!! Will never order with them again!!! What chance have I’ve got of getting my money back? God knows!! Absolute disgrace!!!!”

Posted 6 years ago

«
1
2
...
4
5
6
7
8
»

Wallis is rated 1.7 based on 187 reviews