Wallis Reviews

Name: Wallis
Rating: 1.71

1.7 Rating 187 Reviews

17 %

of reviewers recommend Wallis

Company Reviews

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Metrics

1.7

Based on 187 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely dreadful customer service cannot get through on phones no order received and they have my money and they do not answer emails”

Helpful Report

Posted 6 years ago

“My order did not turn up and trying to get hold of customer service was virtually impossible. They give you a number to call then tell you either they are not taking calls or the waiting times are over 50 mins. Absolutely disgusting! I will never order from Wallis again, this has been very stressful.”

Helpful Report

Posted 6 years ago

“Looking to return items in store wouldn’t accept my online account details emailed Wallis twice no reply rang customer service waited 30 mins gave up ! Avoid avoid avoid!!!!”

Helpful Report

Posted 6 years ago

“NO STARS The site is rubbish as they don’t offer don’t speak to a advisor it makes you want to go to another site who offers a better customer service policy You should provide a 0800 number or a number so you can use your mobile free minutes, I had to call twice and nothing has been resolved, waiting my time over 1 hour so far, get it sorted or lose more customers. I would not recommend you if possible, if you do good luck”

Helpful Report

Posted 6 years ago

“Too long a story to put on a review but short version ordered 2 items online paying with Gift cards I received from my family & partly by debit card. Received conflicting emails telling me that the items had been delivered in store & same day email telling me items were out of stock. No mention of refunding me so eventually had to phone to try & resolve. Eventually received an email refunding gift card part but not in full. After emailing received debit card refund but the reply adding refund onto a gift card I didn't possess. Put this down to experience as not a large amount but it's the principal! After all this discovered one item had been delivered to the store but even when I went in they couldn't find it.”

Helpful Report

Posted 6 years ago

“Took payment for cart on Black Friday dispatched 29th according to email, lost on the 6th December won't honour sale with replacement no customer service email and you have to wait hours on phone line to contact them, so no goods and lost money in my account”

Helpful Report

Posted 6 years ago

“Purchased a coat on the 29th November and it still hasn't been dispatched trying to get in touch with wallis is appalling with no response form e mails and waiting over half an hour a time on the customer service line, to been then told you will get a call back from advisor, this company is reviewed on trust pilot read them, Wallis is from the Arcadia group also also own top shop Dorothy Perkins burtons etc, please advise if you purchase online with Wallis the after sale is terrible”

Helpful Report

Posted 6 years ago

“Still waiting for my delivery. Sent email asking where it was and as yet still had no reply A very unhappy customer”

Helpful Report

Posted 6 years ago

“Customer service is appalling! Waiting time for call to be answered is ridiculous no matter what time of day you ring all at customers expense, no free phone calls! More phone lines/employees desperately needed. Or follow lead of Next who have amazing customer service and through call back request via email they will contact you at their expense.”

Helpful Report

Posted 6 years ago

“My goods didn't arrive but payment was taken from my bank..even though 2 items were out of stock. I cancelled the order..a week later no refund. Tried calling for 3 days...on hold for half hour at any one time or message said too busy to answer. Finally got through..was told it would be sorted...another week later No refund! Yet another call..at my cost...was again told (after being on hold for 20 minutes) that it is definitely sorted & I would get my refund. Surprise...another week later...still waiting@!”

Helpful Report

Posted 6 years ago

Wallis is rated 1.7 based on 187 reviews