Walmart Reviews

Name: Walmart
Rating: 1.94

1.9 Rating 1,104 Reviews

22 %

of reviewers recommend Walmart

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Metrics

1.9

Based on 1,104 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Walmart 1 star review on 10th March 2025

115

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed an on-line order with Walmart for two cans of Minwax for a total price of $43.12. The Fed X tracking indicated the item arrived on May 18th, 20201 at 12:12 p.m. I checked my porch and it was not there. I checked my Ring camera and it showed no deliveries for that day. I called Fed X and they said the package was delivered to an address on Onstott Frontage Road in Yuba City and a person by the name of AEVANS signed for it. I live on a completely different street and I know no-one by the name of AEVANS. Obviously, the package was delivered to the wrong address. Fed X said it was Walmart’s fault because they put the wrong tracking number and wrong address on my order. I was told to contact Walmart for an easy resolution. The Fed X representative said put the information we discussed into Fed X and Walmart’s notes regarding this order so Walmart could review the notes and easily resolve the matter. On May 21, 2021, I “chatted” on-line with a Walmart representative and she said that since the item was signed for, she would not help me. I told her to check Fed X notes about the delivery address and the person who signed. Both have no relationship to me. She told me there was nothing she would or could do and to dispute the charge with my credit card company. That takes five weeks or more and offers no guarantee! Walmart, being one of the richest companies in the world does not seem to care about customer support. I have never had any trouble whatsoever with Amazon orders when a problem arises. It is handled immediately with one phone call. Apparently, it’s Walmart’s policy to cheat their customers, and what can a consumer do when the company that took your money refuses to make good, reimburse or credit you. It’s out and out theft and action should be taken against such companies.”

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Posted 3 years ago

“Is this serious Georgeville? Its 6:48, you close customer service at 7 and there's still three people in front of me and we've been standing here about 20 minutes now. The problem? You have ONE person apparently able to preform in the customer service department. This poor woman is busting her ass and moving as fast as she can while dealing with idiots. Ive seen more employees on their cell phones then on register. This is just poor management, learn your busy times and always OVER plan, not under. You are a muti million dollar company. Take care of your employees better.”

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Posted 3 years ago

“Several times over several recent weeks I visited this New Brau fels store trying to purchase luggage. Each time they have had a very minimal selection of one or two pieces. Does anyone order EVER for this department ? Suitcases & duffel bags are pretty common everyday items !!! Also along with very few cashiers & salesclerks , , customers are putting their own bags into their carts . Customer service has gone by the wayside . Produce clerks are very ignoring of customers and rude.”

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Posted 3 years ago

“I bought a Playstation and it got damaged. I bought the 3-year warranty that i paid! 2 weeks by calling Allstate the insurance place and they did not solve the problem for me. I spend $400 and not like that. SORRY! But is Walmart problem no my. Don't buy anything in walmart.”

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Posted 3 years ago

“I was shopping in Walmart the associate knock clean supply on my left leg and head now they are telling me I did it myself! That is not true!There is a video why can I see it?If I was a thief they would let me see and take me to jail”

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Posted 3 years ago

“do not believe the 2 day delivery do not believe the 2 day delivery. If needed in time, order elsewhere. all they do is apologize 22 items in 5 boxes, 4th box includes item stated 2 day as with the 1st 3 boxes, yet not getting till 5th day. Also 2 items in 3rd box out of 14 items were missing, so 2 others not in 2 day delivery. re sending but not till 5th day. they promise, but only if they have it in local stock, and with competent employee, was stated that both items were in order with other 3rd box items. If needed for specific time, order elsewhere or well in advance , incase it has to be re ordered for you:P”

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Posted 3 years ago

“I ordered my granddaughter a gift. It was scheduled to arrive by today May 21. I was happy to see it had been bumped up until two days ago May 19. It didn't show up. I am unable to track on a laptop or an iPad, either the tracking number or the FedEx number . Both are showing invalid. Calling customer service-I have no idea where they are- but I've been assured I have no worries. I can assure you I have a lot of worries. The item was coming from Piqua Ohio to about 40 miles south to Centerville Ohio. Now the rep this morning tells me it will arrive next Wednesday and it's coming from California. I can't get the truth out of anybody and I guess I'm going to stick with Amazon. This is my first and last attempt at walmart.com. It's been horrible”

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Posted 3 years ago

“Walmart shipped wrong product, not to mention it was shipped from a return center, package did not even have all the shipping material for the item and was obviously previously opened!! After 11 days of "chatting" with walmart about where replacement was I gave up and cancelled the order, to my disbelief it took two days of "chatting" with walmart to get them to cancel order Never ever buy from walmart.com again.`”

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Posted 3 years ago

“Grocery Delivery - Terrible service. 4.5 hours late, half of the groceries missing. They refused to bring the others back to me. They stated they had no one else to deliver and they were to busy. I was told to put in for a refund for the food not delivered. No communication after the first text saying the groceries were ready for delivery. 2nd time after waiting again 4 hours, called customer service, they called the store and was told they cancelled my order without my knowledge as they had no one to delivery it. No communication again by text other than my order was ready. I Paid a membership fee to have my groceries delivered because I do not have a car and all I get is stress and spending my time on the phone and waiting for hours for the delivery. Unacceptable behavior and service. I also was told it was Walmart drivers - no tipping but it is not and these drivers want tips. Want if you can't accord tips? Amazon, fedex, etc., You don't tip. What the neck are you paying a membership service fee for? Very bad experience since I took out this membership.”

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Posted 3 years ago

“Terrible experience -on may 12 placed order for duoderm extra thin dressing -was waiting all week and yesterday may 19 received email stating that my order was canceled -was shocked -that's medical item -extremely important to us -my husband is very sick -bedridden -has bed sores and without the dressing his wounds might be infected -now I did order the item from another company but have to wait again for delivery .How it is even possible that they take order not knowing that is out of stock and they will Not delivered it -that should be illegal. I would never again order anything from WALMART”

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Posted 3 years ago

“WalMart did not make me happy. I purchases several items online at the beginning of March. They were delivered. Half of the items did not fit. So I took the items to my nearest WalMart to return them. Unbeknownst to me, you CANNOT return third party items at a store. Not that I'm aware what third party items are. I was given a 1-800 number to talk to Customer Service to try and return the items. Needless to say 8 weeks later and 5 phone calls, more than 15 chats with customer service agents, this is still not resolved. I spoke to a manager two weeks ago and was guaranteed an email with a shipping label and also a refund within 5-7 business days. 9 business days later, no refund and no email with a shipping label. Talked to another agent today and they said until I return the items, I will NOT get a refund. Stores will not return the items, my credit card has not been refunded, I still have no shipping label. I am so angry, frustrated, disapppointed with the lack of service with this store. DO NOT BUY ONLINE CLOTHES!!!! There is nowhere listed on their site that stores will not return third item clothes. BE AWARE!!!!!”

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Posted 3 years ago

“I ordered a set of ear buds from Walmart. They did not work for my wife so I took them to the store to return. The person in the service area said they came from Walmart market place so I needed the packaging to ship them back. I returned to the store with the package they came in and was given a slip that return must be online. Online I was directed to Flag Rocks web site. They told me It was out of warranty. I received this on the 10th of April and received their reply on May 12th. I bought this on the Walmart website. Their sign behind the customer service area says nothing about Walmart market place. If they had given me the correct information the first time there would not have been a problem. Beware buying online from Walmart!!!”

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Posted 3 years ago

“I never had a bad enough experience to stop shopping there, but what I find distasteful is that there is a middle aged woman, who has been abusing her 82 year old mother,the younger daughter of 3 children was beaten by her 82 year old mother in a neighbors yard last week, after the 56 six year daughter grabbed her.The story went round that that was the best fist fight any one had seen in the town of MCCASKILL Arkansas.in Oak Street.And it would be wise for the Hope Wal-Mart to start giving drug tests after every lunch break, you will be surprised at the managers that are potting it up with associates in one vehicle.Let my daughter steal everything I have,that includes the stimulus I am getting or my SS1,This needs to be looked into, Adult abuse is a crime, especially if there are other family members involved,I live in Patmos, I will not give my name i am her mothers age and don't need her or her children find me, We hear about kids killing their elderly parents and burying them in the back yard or some where to steal their Social security Checks checks,putting their names illegally on properties.Or feeding them so many drugs they turn into zombies and lock them in rooms while they leave and do their partying.”

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Posted 3 years ago

“I ordered 2 terracotta garden planters on line. When advised by UPS that they had been delivered to the store, I called to be told they were still in transit, call back. Many calls, tracking with UPS, no satisfaction. At the store the merchandise was indeed discovered, totally unacceptable, cheap product. The return was not credited to my account immediately, on line this may take up to 2 billing cycles. I will never again deal with Walmart on line, it is shoddy, unpleasant customer service.”

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Posted 3 years ago

“the shelves are too tall for us short people and there are quite a few products I use that are out of reach. i wish you would lower your shelves”

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Posted 3 years ago

“It's Saturday the busiest time to shop in Walmart and would you believe there is not 1 register open? That is a No No! Since Walmart wants me to ring up all of my items, I'm officially taking my business to Target where they still have Live Cashiers to take care of their customers.”

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Posted 4 years ago

“It isn't exactly a poor review of all Walmarts. This concerns the Walmart in Middletown, DE. I had almost stopped going here as it is always dirty and staff are mostly working on shopping for online customers. Dairy (milk) is usually near empty. I had gone to your Elkton area store on RT 40, Maryland. OMG, what a difference, clean, well stocked. You should look into Middletown store”

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Posted 4 years ago

“One register open nine people in line that’s really fission good customer service I’ve never been to a place other than Walmart or that happened”

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Posted 4 years ago

“I got a email about recall on meow mix . Wal-Mart sent me a email and said come into the store and get a refund. So I go to customer service and tell the associate about the email and show her the email and she says she knows nothing about it I show her my receipt she says i need a order number then the manager says look under her email so she does and gives me a walmar t gift card which she scans. I go to get gas at Wal-Mart and the card doesn't work so I go stand in line and tell the cashier I am on pump 7 she says ok . I go back to pump has still no has so I go back in line get up to cashier and she says on I put it on 8 so manager comes and she says hi to pump has so go back and still no has go back in line now they say the guy on pump 8 stole my gas well that is your fault then go back to pump to get gas it pumps half and stops then I go back in line again and she says hang up pump and then she will give me the rest I also said I did not get the 3 cents off so she gives me 50 cents. Now all this for trying to get gas. Had the card work in the first place. I will never shop at Wal-Mart or buy has from them”

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Posted 4 years ago

“we are so tired of walmart.com always canceling our online orders without saying why orders are cancelled, everytime i look around walmart.com be looking so dumb by cancelling customers orders..why be so dumb walmart.com workers???”

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Posted 4 years ago

Walmart is rated 1.9 based on 1,104 reviews