Walmart Reviews

Name: Walmart
Rating: 1.94

1.9 Rating 1,117 Reviews

22 %

of reviewers recommend Walmart

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Metrics

1.9

Based on 1,117 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Walmart 5 star review on 24th August 2025

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Walmart 1 star review on 10th March 2025

Juliat

118

Anonymous

Anonymous // 01/01/2019

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“The service center at Walmart in Campbellsville, Ky went above and beyond in handling a flat tire on my es 350 Lexus. It was nearing closing time, but they allowed me to come in and inspected the tire. "Chip" the technician informed me that the inside of the tire was damaged and he would not repair the tire. He replaced the tire with the spare, and the dept., manager ordered a new tire, and was delivered and installed on Monday. Thanks to a great team !”

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Posted 5 years ago

“Two months ago an Onn tablet was purchased at Walmart. Onn tablets are a Walmart product. A couple of weeks ago the battery stopped charging; and when it's plugged into the charger it say's it's overheating. Went back to the Walmart it was purchased at in Fredericksburg, VA, Central Park Shopping Center to return it. I was literally standing right in front of the sign, at customer service, that states that Walmart is happy to give a refund or exchange on any purchase with or without a receipt for 90 days. Guess what; this was 60 days and they would NOT take it back. I was told that on this tablet it's only a 15 day return policy, even if the darn thing stops working and the claim it has a year warranty. All we wanted was a store credit to purchase another brand of tablet. This should be very easy for them, since all they have to do is send the returned back to Onn as defective. Now they've lost a more lucrative sale and a whole family of customers! I already knew that Walmart does price gouging on some necessary items--(such as baby needs), and some times of the year--such as during a snowstorm. Now I realize, however, that they are Blatantly dishonest in Everything and can not be trusted for any purchases at all.”

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Posted 5 years ago

“I've shopped at Walmart for years, my go to store. But I am getting very frustrated each time I shop. People are stocking the shelves and blocking the aisles, making it hard to navigate around them and other shoppers. Can't people be hired to do this after hours or later at night? They have discontinued many products I have always purchased there, forcing me to make other store stops. But my biggest pet peave is there are Never enough cashier Lanes open, leading me to believe that they are forcing us to wait in line for a very long time or do it ourselves at the self checkout. Which I don't mind most of the time with fewer items, but Not a full cart. I'm afraid that this is not fair to their employees who may be forced to working less hours? I don't think 3 Lanes open with 5 carts or more in each, is good business for supporting shoppers or employees. I also hope this isn't leading to do it yourself being the norm. I'm getting to the point that I may decide its not worth the savings and go somewhere where customers are worth waiting on.”

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Posted 5 years ago

“walmart renders the best services as far we talking dollar stores. and i also wwanna share my experience to help someone: I had poor credit scores and it got me worried so a friend of mine directed me to (henry) and told me that he hacks into any form of technical problems so i took that bond step and contacted this hacker and after contacting him in less than 48 hours he asked me to check my credit score and i saw it was already in good condition i just want to use this moment to thank him(henry) you don’t know what you have done for me and also one thing i won’t forget to tell you all, this hacker is very down to earth and also affordable please you can reach through his contact below onlinehacker4hire at gmail dot com OR TEXT +1 (717)454-3841, Tell him Potshard Wilson referred you.”

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Posted 5 years ago

“The pharmacy at this store stinks. They never have the drug in stock. My doctor sent over an order yesterday morning. It's not 5:11pm the next day and I STILL cannot get my meds. Been without them since Saturday. I was told they were out of stock. Then I was told they would have them ready and I could pick it up after 4pm. I go there at 4:45pm and STILL not ready. How longs does it take to count pills into a bottle???? And it's like this with every prescription. Never ready the day it should be. You would think a pharmacy this big, would know how much stock to keep in their store. Worst customer service out there.”

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Posted 5 years ago

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Posted 5 years ago

“Walmart has permanently lost me as a customer. Our local store MIGHT have 1-2 cashiers ( they will be the slowest cashiers) ,everyone else goes through a self checkout line. Does Walmart pay ME to check out and bag my purchases...no they don’t, did they lower prices when they did away with cashiers...no they didn’t.”

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Posted 5 years ago

“Wal-Mart's new campaign slogan is #SparkKindness??!!! You must be joking!! I just left a Wal-Mart on Atlantic Blvd. in Jacksonville, Florida, where I asked for a Carolines Cart for my husband, who is blind with dementia. The male manager said after their cart broke, they were told they didn't need one because it was "not required". He said all ADA required was ramps and a bathroom. So basically to heck with disabled or elderly customers. He suggested I use a motorized wheelchair. I said my 83 year old blind husband wouldn't fit on my lap. I went to Target, got hubby in a Caroline's cart and bought a load of groceries. Shame on Wal-Mart!! They lost a good customer, but more than that, I'm a member of a lot of Alzheimer's and dementia Facebook sites and organizations, and they will ALL hear about this by morning, as did our lical news station. #Wal-Martsparksdiscrimination”

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Posted 5 years ago

“It took some time before I was willing to spend the money on a 65" TV. We bought the LG Nano it arrived and my the delivery man told my wife the torn box was ok because the packaging and the TV was in another box inside which she could see through the ripped corner on the outer box. Needless to say we are getting no help, $100 off kr call LG ti have it replaced. Things only got worst when calling LG, they want to inspected and if approved it could take weeks. Nothing but regret that I even purchased the TV. Costco opening soon maybe time to change where I shop if this is customer service.”

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Posted 5 years ago

“While leaving the Kingman, AZ store about 3:30 on September 27, the exit was blocked by three shopping carts having what they had just purchased scrutinized by by a Walmart employee waving her proof of purchase tool like it were a Glock 40. When it finally became our turn she informed my wife and I, I'm 71 by the way, that we had not paid for the slim fast that was in our cart. After I scanned the receipt of $277.66 and not knowing how Walmart abbreviates the purchases made, she took the slim fast from our cart and we left. Once outside, I was able to locate the slim fast by the price on the receipt. The receipt showed SFRTDCAPPU8, Who would have guessed? Once back inside I located this woman still holding the slim fast as if it were some kind of trophy. I Don't think anyone wants to be treated in this manner. The Walmart employee should have looked at the receipt, they should be able to recognize their store codes, not the shopper. I feel this woman had an obligation to check other means to verify the purchase. We'll be shopping at Safeway from now on.”

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Posted 5 years ago

“They are always changing products about the time you get used to it they change, all the stores do it pure ridiculous.”

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Posted 6 years ago

“I went to Walmart on Beach Blvd for a glucose meter battery at the jewelry counter. I ask a lady from the scan your items lane to page the jewelry personnel. Vivian, "stated she was at lunch and to come back at 2:00 PM." I told the lady at the scan lane what Vivian said to me and how rude she was. I asked for a manager and I was told to go to the customer service desk. The lady from the scan lane helped me find the battery I needed. I asked for the manager at the front entrance. I explained to the manager how rude Vivian was and she lacked customer service. This compliant is for Vivian, the jewelry counter manager. Vivian is a short woman with gray long hair. Thank you.”

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Posted 6 years ago

“I hate self serve checkout. It’s the insult to the injury. No human interaction and fewer jobs for cashiers. And they got rid of greeters Walmart family just wants more money like they don’t have enough already. I won’t be buying from them anymore”

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Posted 6 years ago

“People get shot at Walmart, so Walmart's response is to not allow it's law abiding shoppers to defend themselves? That is insane. Gun free zones are almost always where these crimes take place. I'm done shopping at Walmart.”

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Posted 6 years ago

“We live in Glendale, Az where the summers are very hot. I don't know what has happened to our Walmart (79th ave and Peoria Ave) but it is so hot in the store it is uncomfortable. I feel so sorry for the staff that has to work there. Not only do they have low pay and not enough hours to but now they have to work in sub-par conditions. I limit the time I go in there now. It is a shame that Walmart does not take care of it's employees. One even told me they don't even get recognized anymore. Is this a matter of Corporate greed? I suspect so.”

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Posted 6 years ago

“Walmart should be ashamed of the wall they treat ppl tonight I got treated like complete and total trash got no fair resolution to my problem and got treated like even more trash by managers put on hold for ridiculous amounts of time and told the managers bosses dnt talk to customers well sense everyone at walmart are royal and dnt want to be bothered with the customers that pretty much pay their salaries then I can't say I will ever return to a Sam's Club or Wal-Mart ever again and they dnt need my money either mayb if society ever gets tired of being treated like trash then they as well will stop shopping here too and force this crappy company out of bussiness and mayb one that dose care will come and replace this disaster of a company. Wal-Mart u dnt deserve ur customers and u dnt deserve to b in bussiness and u dnt deserve ur employee's either u dnt deserve anything but to go out of bussiness you better pray I dnt hit the lotto.”

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Posted 6 years ago

“I went to two Walmart stores in my area, could not find what I needed in either, the shelves were not stocked, I asked for assistance from a Walmart employee, and also asked why the shelves weren't stocked, she said it's because people mess them up, and she walked away. With that,I left everything else in the cart, left the store, found everything I needed on Amazon, purchased it through them, I will now give Amazon my business.”

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Posted 6 years ago

“My sister Nausheen Khan is one of the Digital Operations Dispense Ecommerce Managers with Walmart. She has always tried to convenience me to try Walmart online grocery system for several benefits. I never believed her till a few weeks ago when I was not able to go for groceries due to some health issues. I decided to have someone (Walmart employee) pick and choose my grocery items at Walmart. It was a hard thing to do that someone who does not know you is going to shop for you by following your grocery list. Well, I was extremely pleased by the service and the quality of the goods which was provided at the Walmart store 12353 Farm to Market 1960 Rd W, Houston, TX 77065. The person who placed my groceries in the car was very nice and respectful. Few of my items were substitute but were high quality. Walmart has truly taken the shopping experience to the next level of standards. A big Thanks to my sister Nausheen Khan and her whole Ecommerce team who travel to multiple States weekly to keep the standards high. Good job!!!! Naheed Mujtaba”

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Posted 6 years ago

“Would give them a one star. Order something online, keep everything to take it back so they can tell you to find a box( it didn't come in one) so they can put a label on it to send it back. Defective item and I am out the money unless I want to spend more!”

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Posted 6 years ago

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Posted 6 years ago

Walmart is rated 1.9 based on 1,117 reviews