Walmart Reviews

Name: Walmart
Rating: 1.94

1.9 Rating 1,104 Reviews

22 %

of reviewers recommend Walmart

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Metrics

1.9

Based on 1,104 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Walmart 1 star review on 10th March 2025

115

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“People get shot at Walmart, so Walmart's response is to not allow it's law abiding shoppers to defend themselves? That is insane. Gun free zones are almost always where these crimes take place. I'm done shopping at Walmart.”

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Posted 5 years ago

“We live in Glendale, Az where the summers are very hot. I don't know what has happened to our Walmart (79th ave and Peoria Ave) but it is so hot in the store it is uncomfortable. I feel so sorry for the staff that has to work there. Not only do they have low pay and not enough hours to but now they have to work in sub-par conditions. I limit the time I go in there now. It is a shame that Walmart does not take care of it's employees. One even told me they don't even get recognized anymore. Is this a matter of Corporate greed? I suspect so.”

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Posted 5 years ago

“Walmart should be ashamed of the wall they treat ppl tonight I got treated like complete and total trash got no fair resolution to my problem and got treated like even more trash by managers put on hold for ridiculous amounts of time and told the managers bosses dnt talk to customers well sense everyone at walmart are royal and dnt want to be bothered with the customers that pretty much pay their salaries then I can't say I will ever return to a Sam's Club or Wal-Mart ever again and they dnt need my money either mayb if society ever gets tired of being treated like trash then they as well will stop shopping here too and force this crappy company out of bussiness and mayb one that dose care will come and replace this disaster of a company. Wal-Mart u dnt deserve ur customers and u dnt deserve to b in bussiness and u dnt deserve ur employee's either u dnt deserve anything but to go out of bussiness you better pray I dnt hit the lotto.”

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Posted 5 years ago

“I went to two Walmart stores in my area, could not find what I needed in either, the shelves were not stocked, I asked for assistance from a Walmart employee, and also asked why the shelves weren't stocked, she said it's because people mess them up, and she walked away. With that,I left everything else in the cart, left the store, found everything I needed on Amazon, purchased it through them, I will now give Amazon my business.”

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Posted 5 years ago

“My sister Nausheen Khan is one of the Digital Operations Dispense Ecommerce Managers with Walmart. She has always tried to convenience me to try Walmart online grocery system for several benefits. I never believed her till a few weeks ago when I was not able to go for groceries due to some health issues. I decided to have someone (Walmart employee) pick and choose my grocery items at Walmart. It was a hard thing to do that someone who does not know you is going to shop for you by following your grocery list. Well, I was extremely pleased by the service and the quality of the goods which was provided at the Walmart store 12353 Farm to Market 1960 Rd W, Houston, TX 77065. The person who placed my groceries in the car was very nice and respectful. Few of my items were substitute but were high quality. Walmart has truly taken the shopping experience to the next level of standards. A big Thanks to my sister Nausheen Khan and her whole Ecommerce team who travel to multiple States weekly to keep the standards high. Good job!!!! Naheed Mujtaba”

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Posted 5 years ago

“Would give them a one star. Order something online, keep everything to take it back so they can tell you to find a box( it didn't come in one) so they can put a label on it to send it back. Defective item and I am out the money unless I want to spend more!”

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Posted 5 years ago

“Personal experience: For the past year, I have been battling with my low credit score until i met this Credit repair specialist through a friend of mine. He helped increase my credit score to 796 in record time which made me elated and full of life again. Though I doubted him at first because of my previous experiences where I was ripped off by imposters online but he eventually came through for me without charging outrageous fees. He increased my score and also fixed the negatives on my report which now got me loans and a mortgage to get a new house. He is reliable, discreet and trust worthy. write him via +1 (415) 340 6078.”

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Posted 5 years ago

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Posted 5 years ago

“Had the pleasure of going to walmart today mainly to purchase cat food & feeling like a criminal. From the new self check outs with not only cameras at checkout lane, but another large LCD with camera staring right at you & highlighting my face in a yellow box. I didnt remember signing a disclosure to be on tv. They are modeling their stores to make more money while they treat their customers like criminals. On top of all the camera security features, I also had to wait at the door for a worker to scan my receipt & my items, hence making for such a wonderful experience. Their prices in store do not match their online prices, & it looks as if they dont price match within their own company; had to wait for an override which almost didnt seem to happen. I have no future plans to go to walmart anymore or purchase from their stores because of the friendly & warm treatment.. and you wonder why people are resorting to online shopping. Chewy, you have just gained a customer, while walmart has just lost one. Thank you, it was a pleasure doing business with you.. I've learned so much.”

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Posted 5 years ago

“Will not be using Walmart any longer as my go to store instead will be changing to 🎯 as Walmart is making the shopping experience delayed by locking up many products behind glass door then you have to wait for employee to go get item for you and take to register then you have to wait for cashier to get item from another register.... the stores are becoming increasingly dirty compared to Targets clean up to date displays with prodoeasily assessable for purchase. Also I think Walmart is having their cashiers intentionally take their time so you will be more inclined to use a self-checkout which you guest it is cheaper then paying for good help.”

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Posted 5 years ago

“Great shopping experience. They have just about everything and anything I would want or need. Allot of sizes,styles and selections.”

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Posted 5 years ago

“Very unhappy with eye lenses from Walmart. They don't honor their warranty and lenses are poor quality. I am on my second pair and the lenses are scratched even after using their cleaner and cloth. Bad service!”

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Posted 5 years ago

“Don't buy your eye glasses at Walmart. Lenses are poor quality and sensitive to scratch. You pay for the best and you get the worse.”

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Posted 5 years ago

“order status said delivered and it was not delivered to my address. ashlie m was my customer service specialist. she's stated it was lost after delivery. I did not loose the item it never got to me! offered a replacement that would be delivered 8-6. this is unacceptable I have a project that needs this item and now I'm behind schedule. we spend alot of money at Walmart and with today's technology you should be able to tell me where my package went!”

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Posted 5 years ago

“I have ordered Various items but find canned good exceptionally bad. My San Marzano tomatoes keep coming so bent up I wouldn't use them. I feel annoyed that I have to return them to the store which defeats on line purchase convenience”

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Posted 5 years ago

“Today 07/25/2019 I went to return a merchandise at Walmart Supercenter on 3200 NW 79th St. Miami FL 33147. I got in line at 11:29 A.M. with 9 customers before me. There was only one employee assisting customers, there also were TWO supervisor just walking around the department. By 11:55 the line increase to 11 customers, by 12:05 P.M. two customers in front of me left because they can be waiting any longer, this will help me to get out the returned department by 12:21:33. The manager DYLAND PARADIS never offer an excuse or help to speed up the line. I'm a customer for more than 17 years and it is really a shame that this happened in a nice company like WALMART. That is why other companies GROWING. I love WALMART and I really like that this problem will be solve A.S.A.P. .-”

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Posted 5 years ago

“The worst customer service in this world. The supervisor I spoke today July24 at around 12pm even hung up my phone call, I had to give at least 1 star to write the comments, otherwise I will give no stars at all. I have ordered 2 items online on July16. My order number is 3021274591. The estimated delivery time is July18. I have received only 1 item on July18, no second one. I called the customer service on July21 to track the item and been told to wait for one more day. On the same day I sent email on Walmart.ca asking for help. I have never received the reply email back. No respect to customers. Because I have not received my package on July22, I called again and spoke to Ses on July23 and she was very confused with the delivery notes because from her words there were 2 comments on my file: 1. the estimated delivery day was July23. 2. The item has been returned to Walmart Store. Ses asked me to call back on July24 to see if the notes will be corrected. My nightmare has begun!!!!! On Morning July24 I called and spoke to Oliver who was finally trying to help me, he asked me to stay on line but my daughter disconnected the phone call. That’s why I had to call again. This time I spoke to Jack and she told me the same story here, the estimated delivery date is July25, she gave me the tracking number and carrier phone number 877-396-9638 and asked me to make a call to find out where my package is. I have called the delivery company and my goodness, I have been told they don’t even have my package at all. I had to call back again to Walmart customer service, and asked the lady to transfer me over to the manager. Finally I spoke to the supervisor at around 12 pm who was very rude and argued with me, she explained I need to be patient and wait for another 24 hours in order to make the investigation and escalate the issue. I asked the supervisor to transfer me over to her manager, she said no problem and hung up my call. I am so shocked. I have been working in customer service for many years and I do understand every company has its own policy and procedures, but this is definitely not the way you treat your customers. That’s why exceptions exist in this world. The item I have purchased not for myself but for my 3 year old daughter. I am very frustrated and disappointed. I truly hope someone will get to me ASAP. I want to know when I will receive my package. I am still waiting for the delivery.”

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Posted 5 years ago

“I went in for a oil change and when they were through they said my windshield wiper needed to be changed. My wipers were good, now I have to buy new ones, so ladies beware when you get oil changes g”

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Posted 5 years ago

“For all the stocking Wal Mart seems to do Sunday Eve. around 5 pm was bad experience. No rye bread of any kind. Very rare to find NY Rye... no cinnamon raisin bagels..no organic skim milk..no butt wipes in the plastic containers...and the wet cat foods are ALWAYS messed up. There was no italian creamer for coffee and no light roast coffee of any kind in the pods.”

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Posted 5 years ago

“Bought a product I needed today, it was scheduled to be delivered today and at 9:00pm it's still not here. Talk to the company and they really don't care. I have never had these problems with Amazon. If Wal-Mart can't stand behind their delivery schedule and don't care when they make mistakes they don't need me as a customer.”

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Posted 5 years ago

Walmart is rated 1.9 based on 1,104 reviews