Walmart Reviews

Name: Walmart
Rating: 1.94

1.9 Rating 1,117 Reviews

22 %

of reviewers recommend Walmart

Company Reviews

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Metrics

1.9

Based on 1,117 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Walmart 5 star review on 24th August 2025

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Walmart 1 star review on 10th March 2025

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118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wish they had a bigger variety of infant and toddler clothes. They need a bigger selection of alot of baby items.”

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Posted 6 years ago

“Fast pick-up at store.”

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Posted 6 years ago

“Due to some surgical medical mishaps, I am wheelchair and hospital bed bound in my home. I can't drive anymore, and don't go out bar the doctor once a month. I've been ordering from Walmart for over a year and am SO HAPPY to be able to buy my own groceries without having to burden my husband! I'm satisfied with the available selections. I would, however, like to be able to purchase items like Coffe Cake Juniors without having to buy 3 other different boxes w/it for about 3 X the cost and I would like to buy perishable items if they find a way to ship in cooled boxes. Other than those minor wishes, I am more than happy with my Walmart.com! Their 2 day FREE shipping (over $35) is AWESOME!! THANKS WALMART! ♡♡”

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Posted 6 years ago

“Our Walmart plain sucks”

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Posted 6 years ago

“I've used the WalMart grocery pickup option 3 times and have been very pleased with the ease and accuracy! Makes life much easier.”

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Posted 6 years ago

“Walmart on 53 Elmore. The tire department broke the lug nut on my tire and tried to blame my mechanic. My mechanic just put brakes, struts and shocks on my car yesterday. There is no way he would have broke a nut and left it broke without telling me. The young man lied, the customer service is less than ideal in the tire department”

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Posted 6 years ago

“Everything came on time undamaged!”

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Posted 6 years ago

“The prices were fairly lower than retail, the shipping was free but I had to wait over two weeks to receive some items. I could have paid for quicker delivery but I am cheap.”

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Posted 6 years ago

“Horrible customer service at the Joliet location on Jeffferson. Waiting in line to make a return and it took nearly 15 minutes just for a cashier to come to the service desk”

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Posted 6 years ago

“Great service”

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Posted 6 years ago

“The two-day free shipping to a local store is amazing and very helpful.”

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Posted 6 years ago

“Walmart works with people and has great deals”

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Posted 6 years ago

“I order a lot from Walmart always delivered quickly and free shipping. I absolutely recommend them. I order all my household goods so convenient. Saves time and gas totally hassle free.”

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Posted 6 years ago

“Fast and speedy check out. Good pricing.”

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Posted 6 years ago

“Had what I needed”

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Posted 6 years ago

“walmart.com impressed me so much. i recently was searching for a refurbished laptop, but wound up buying a perfectly new one on this site. they have incredible prices for everything you need.”

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Posted 7 years ago

“They kept me informed throughout the whole online delivery process.”

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Posted 7 years ago

“I went to Walmart Customer Service today to load my Go Bank credit card with money to pay a bill. I had loaded it twice at the same store. I bought the card because it say. "if you load the card at Walmart there is on load fee. I give my card and the amount of money loaded and the clerk charges me $3.74. I told her the card said no charge she begins to smerk and says nothing but holds her hand out for $3.74. I pay the amount go to see manager told her what happened. she says I have to talk to the Company. How can we put cameras for people not to steal and close our eyes to our stealing. I guess retired soldiers do not have rights.”

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Posted 7 years ago

“For me to get pregnant make me feel very happy cause I always want to be pregnant”

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Posted 7 years ago

“My Walmart in Vestal NY cannot keep up with the supple and demand. There is always many empty shelves and some of things I regularly buy I don't see for weeks. I go different days and it's still the same. It's very discouraging not to be able to buy what I need.”

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Posted 7 years ago

Walmart is rated 1.9 based on 1,117 reviews