Walmart Reviews

Name: Walmart
Rating: 1.94

1.9 Rating 1,106 Reviews

22 %

of reviewers recommend Walmart

Company Reviews

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Metrics

1.9

Based on 1,106 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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NELSON

Debbie Smart

Supreme Assets Recovery AT G Mail .com

Walmart 1 star review on 10th March 2025

Juliat

Javier Carmen

116

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Walmart online is horrible. They do not warn of third party sales. They do not make returns easy. I have been at the returns for hours now. The customer service has actually been great. Every rep has been kind and helping it's the corporate side messing this up and making the customer side hard. Walmart sucks all around and now I can add the online stuff to my list of reasons I go anywhere but Walmart.”

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Posted 5 years ago

“For over 10 years I have not been able to go in a Walmart and get everything I was looking for. I always go to the website and click at my store. 9 times out of 10 the site says the item is in stock and in a certain isle. When I get there, guess what. Not in stock or even a spot on the shelf where the item was supposed to be. Since Sam passed away and turned it all over to his kids, Walmart has become and is a total joke. I have been waiting over 25 years for Walmart to make it up to me for waiting 8 hrs 45 minutes for 2 tires when only thing in front of me was 1 oil change and 1 wiper install. I can ALWAYS find what I am looking for at Meijer. Walmart needs to start a clean up starting at the top. Total joke as a department store. I am sure Sam is rolling in his grave now after what has become of what he was so proud of.”

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Posted 5 years ago

“My husband and I are seniors, and we have some health problems.A few days ago a door greeter stopped us and asked for our receipt. There is no law in Virginia that we have to do, but we did it any way. The door greeter moved all my bags around and looked in every one of them. She was rude, she harrassed and insulted us. She humiliated us. It took her a long time to finish our bags and my back was killing me What a disgrace we were treated like criminals. I will never wisit another Walmart”

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Posted 5 years ago

“I ordered an item online on Dec 02 which notified me that it was lost. Upon calling I was refunded the cost of the item. I then asked if the item should somehow show up - should I return it. I was told "no- you may just keep the item". I received the item almost 2 weeks after it was supposed to be delivered. I gave it to a friend and moved on. Almost 3 months later. (Feb 20th) I am informed the item was delivered and that I had to return it or else be charged for the item. After talking to a customer representative I must now travel 2 hours to the friend who has the item and return it at a store. I'm frustrated because now I must carve 2 hours to drive and pick up an item that has to be returned. This all could have been avoided if I was first told almost 3 months ago when I first called that I should return it even after receiving the item that was delivered weeks late.”

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Posted 5 years ago

“Walmart in South St Pete is the most ghetto and unprofessional Walmart I have ever visited. No one ever helps you and when you find an associate they always say that's not their department. I waited at the jewelry counter for over half an hour before finally leaving....this is after I went to customer service 3 times and asked for assistance. They continued to page employees for help but no one ever showed up.”

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Posted 5 years ago

“I was recently at the Walmart South here in Muncie, Indiana. A few weeks ago a dark headed overweight girl about knocked me down in the parking lot. Much to my surprise I seen her working there. They need to check employees out better than they do. Today she said hello just to be spiteful in front of the women's department at the store. I like Walmart, not if this continues.”

Helpful Report

Posted 5 years ago

“I had a bad incident in the parking lot here in Muncie Indiana South Walmart. A few weeks ago a lady with dark hair just walked out in front of me and almost knocked me over. She weighs at least 250 pounds. Little did I know she works there now. They really should check over who they hire at Walmart. Other than that it's a good store.”

Helpful Report

Posted 5 years ago

“I just left this walmart in South Sioux City NE humiliated. The workers there have zero customer service. The smug supervisor (Macey) that I had them call after 30 minutes of a electronics specialist having no clue how to verify the price of a laptop was the worst customer care I have ever seen. They had 2 laptops mounted to a display with 2 prices one was $199 and the other $549 after spending about another half hour wating for him and two others to sort out whats what I was very irritated. So I told him I felt they should honor the price they CLEARLY had on display for one of those two laptops. No apologies and a solid "im im not gonna do that" is all I got from him. At that point I told him thats not right that I have wasted a hour of my time for your stores mistake and you wont honor the price displayed. That is false advertisement. I asked isnt there something you can do. His reply was " I can fix the take but I'm not giving you a $500 laptop for $200. His attitude was clearly meant to make me feel stupid and I left the store in a walk of shame because I couldn't afford $500. It was humiliating and I will be calling corperate. Their is no such thing as customer service even more now because almost all the registers are self checkout too. Like what happened to walmart EARNING the money we work hard for? Sad world we live in.”

Helpful Report

Posted 5 years ago

“Only the Managers are in the $100,000 salary range. The store in Oakville is looking shabby and I wouldn't recommend shopping there. It's pure chaos and a disaster of in organization with noyone around to serve you. Its despicable. Health Inspectors need to get involved.”

Helpful Report

Posted 5 years ago

“Filthy carts, feel like they should pay me for making me price items then bag it. Store personal seem unhappy. Need to carry a latter to reach items. I will live longer if I don’t shop there anymore. Once again, left items that I paid for behind. What’s with all the damaged product? Not an enjoyable shopping experience. How low are you going to take it Walmart?”

Helpful Report

Posted 5 years ago

“Bought 4 tires from Walmart.com to have installed at my local store on my Crown Victoria. Auto Center Manager told me that my "new" tires were based on the DOT code almost 3 years old. Ford recommends removing 6 year old tires from your car regardless of the tread wear. Walmart should not sell tires as new and charge full price for tires with only 1/2 their life left.”

Helpful Report

Posted 5 years ago

“Walmart.com has a very bad system of selling online and shipping products. Two time in a row I ordered something which their site said was available when in fact it wasn't. Both times Walmart generated a shipping label, send me an email saying the product was shipped along with a federal express tracking number...and charged my credit card; when in fact the product was never available and never shipped. After waiting two weeks for either the product or an email telling me what happened, both times I had to make several phone calls to get a refund. I will never order anything from Walmart again...very poor online system and customer fulfillment.”

Helpful Report

Posted 5 years ago

“I having been waiting now a month for my granddaughters only. Heist as I ordered from them! It’s January 8th n I ordered her a picnic table playhouse on December 7th promised to be there by the 18th n she got nothing for Christmas!!!! Here it is January 8th an still no Christmas gift. Worst customer service couldn’t hear them like a Chinese tell marketing n them I wrote n only got $30 discount off an almost $300 gift that’s still not there! Same thing with our one hour Christmas cards none of them were ready twice we had to wait a week!!!! Not happy n will order from Amazon from now on because they get my stuff there in two days n don’t lie n then ruin a child’s Christmas”

Helpful Report

Posted 5 years ago

“Horrible service! Made a purchase for my son Christmas. Item came with a part missing,had to return for a replacement which came with a missing part as well. Called asked for a refund,guy told me it will take 3 weeks for refund which I decline to wait for until a supervisor told me it will take 7 business days. Waited and saw no refund,called my bank who said there is refund in processs. Called Walmart again to which they said the system did something wrong and I have to wait another 5 days because they have to do it manually. Like really? You guys suck and I will never shop here again and will let everyone know about your horrible service!!”

Helpful Report

Posted 5 years ago

“No one answers the phone if you transfer too many times”

Helpful Report

Posted 5 years ago

“I was in line at my local Walmart trying to use my Walmart pay. I kept getting a error code telling me to check my emails. I look quick at the register to find out my account has been suspended for to many returns. Walmart has blocked me from all my receipts of past purchases. I can not get my medication refills or get any history of medication from the past also they suspended my Walmart pay so I couldn’t finish my transaction. When I contacted them I was told because I returned to many things so my account has been suspended for life even though I was with in there return policy. I don’t know how they can get away with that after a purchase the recipes are my property even if they are electronic and is on there site. But blocking me from my life dependent medication that they have been issuing me for the past 4 years is unacceptable and ridiculous. With out any heads up or telling me there is any type of issue with my account. I called and explained it’s Christmas time I had a few more returns then usual because things changed in life but that was no help. All the agents agree with me but they couldn’t help it’s a corporate decision that I keep getting the run around with. Contacted the BBB and local news for help on this. If Walmart doesn’t want to talk to me maybe they will have better luck. I will be posting my story everywhere for people not to trust Walmart especially with medication or recipes.”

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Posted 5 years ago

“Made digital purchase 4 days ago. Never recieved code for purchase. Customer service keeps saying another 48 hours. Then refused to give me a refund for product they never sent. Will never order here again.”

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Posted 5 years ago

“Ordered a TV and it took 2 weeks to get for a delay. Two weeks later I try to order weights FOR PICKUP. When I ordered it I was told to pick up tomorrow. Check my email next morning ANOTHER DELAY!!!!!! It’ll be a week wait. Walmart delivery is absolutely disgusting. If what you want is not in the store, go to Amazon if you have to order it.”

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Posted 5 years ago

“Ordered 6 items and 5 were delivered in 3-5 from UPS. Still waiting for 1 item ordered from Walmart and USPS 10 days later. All items were ordered on the same day. STOP using worthless USPS”

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Posted 5 years ago

“Ordered package on dec 16th with a 2 day guarantee delivery. 1 WEEK LATER ON DEC 23rd still no package!!!! No help from customer service whatsoever (except for Charlette, she needs a raise) this was easily the WORST EXPERIENCE I'VE EVER HAD. Walmart you have lost another customer to Amazon not that u care!”

Helpful Report

Posted 5 years ago

Walmart is rated 1.9 based on 1,106 reviews