Walmart Reviews

Name: Walmart
Rating: 1.94

1.9 Rating 1,106 Reviews

22 %

of reviewers recommend Walmart

Company Reviews

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Metrics

1.9

Based on 1,106 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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NELSON

Debbie Smart

Supreme Assets Recovery AT G Mail .com

Walmart 1 star review on 10th March 2025

Juliat

Javier Carmen

116

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is possibly the worst company to order from online. I ordered a couple of sets of dumbbells just before the pandemic hit. They said was in stock and shipping was 2 weeks out. They never updated my shipping during this time and customer service said everything is fine. Then day of delivery, the order is delayed. Customer service says they don’t have the ability to contact warehouse to find out why? What the? Why have a customer service department that does nothing different than your app? Waste of manpower. They send message to upper management. They never call me just send a email that’s it’s out of stock. What the what? It was in stock when I ordered it. So are you are overselling product you don’t have? Not so. It turns out during this two week wait, Walmart had been shipping multiple dumbbells to all Walmart stores instead of fulfilling orders online. I know this because through my local Walmart, I tracked the trucks coming in and picked up some of my orders myself (because I didn’t trust online). So instead of fulfilling actual orders online, they decided it was more cost effective to ship to stores (BTW option to ship to store for customer unavailable). Just terrible experience from beginning to end from all levels of this company. Best example of what NOT to do with a business practice model.”

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Posted 5 years ago

“My recent experience with Walmart.com was extremely exasperating! I was attempting to update my account profile with a new email address. The website failed to do what should haven been a simple task. Four phone calls to the helpline later (with assurances of escalation) I wound up cancelling my account and reapplying. New problem! website refused to accept my PO Box address and physical road address. Phone call later with different CSR in Central America speaking poor English - I finally requested my account to be closed. My experience with other online retailers has never reached a level of dysfunction like this! In the future, I will deal with retailers who are more appreciative of my business!”

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Posted 5 years ago

“I will never order online with walmart and I don't recommend anyone do so either. They give you ridiculously long delivery time, I never recieved my purchased item and when I called to get the issue fixed they had me on hold for about 2.5 hours just to be placed on hold even longer. Only to be told I'd have to wait another 24hours for someone from a different department to get in contact with me. Never again”

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Posted 5 years ago

“I shopped as a customer should and kept my distance from others. While at self-checkout a CSM, Connie had come up to me and asked to count the items in my cart. At the time I had no problem and told her that she was allowed while I continued to scan the rest of my items. My roommate was there with me, Connie asked again and I repeated myself a little louder but not loud enough to cause any commotion. What I did not like was that fact that she had put her hand in my space nor did she apologize for accusing us of stealing.”

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Posted 5 years ago

“I normally don't complain about walmart except when 10 lanes are open and only 3 people at a register! however the customer service is horrible!!!! you have 50 workers & everybody walking around while i waited nearly 30 minutes to get someone to help me with a heavy item!! nobody ever came!!!! what kind of customer service is that!!!!???? why are you working if you not helping??? go home!!!!! we put ourselves at risk for covid-19 the longer we are in the store around other people!!! i had mask & gloves but it still feel nasty & unsafe in our store!! y'all need to get re-trained on how to treat your customers!!!!! i'm not a happy camper!!!!”

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Posted 5 years ago

“horrible services on online grocery order pick up. You received the email that says your order y is ready but when you get to walmart for pick up the order is not ready and no one to help you.wait time for someone to help you is about 1 1/2 hour. not a good service walmart east colonial dr orlando, florida.”

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Posted 5 years ago

“Walmart is acting stupid they should stop the bs an go back tothe way they used be this is getting out of hand people in the corporate office are dum they should take there toilet paper away an putthem in lockdown 4 a month with unemployment see how the asshole like that bunch of babies Walmart sucks”

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Posted 5 years ago

“Wallmart in lake park Fla...Dirty diguusting filthy!!!! 6-10Eemployees conjugating at customer service ..Doing absolutely NOTHING but gossip.out of control employees.Do what they want attitude.No management enforcing anything.you would think the store would be clean do to the pandemic.Its like walking into a petredish ..SCARY... WHY CANT THESE DO NOTHING EMPLOYEES CLEAN THIS PLACE INSTEAD OF DOING NOTHING.NEVER GOING THEIR AGAIN...TARGET UP THE ROAD.”

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Posted 5 years ago

“I made this order by delivery on 4/9/20 from 4:00pm-5:00pm. I never received it, and called you and you told me that you didn’t find a driver available. We changed it to a pickup and when I was at the store since 7:00 pm, and a worker told me at 7:42 pm that they will close and I must return next day. Today I went to the store around 7:30 am and a worker said to me that my order was cancelled. You have been playing with me for 3 days. and then you apologized with a sorry but it's not fair”

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Posted 5 years ago

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Posted 5 years ago

“The greediest company in America who does not care for their workers while they're dying for minimum wage due to covid-19 ....please do not support Walmart.”

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Posted 5 years ago

“Ordered online 4/9/20 to pickup outside store. When I arrived was told their card reader was broke and I would have to go inside to resolve. Went to 2 different place and could not resolve the issue. I bought online so I wouldn't have to go inside the store because of this deadly virus but walmart didn't give a damn about customers safety or resolving their problem. I had to find everything and pay at the self check out since walmart FAILED. Thanks for possibly murdering me ? Poor management, lack of customer service and putting paying customers in harms way. Never again. Store was 6000 ogeechee rd Savannah Ga.”

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Posted 5 years ago

“Order was placed on 3-30-20. Missing item: Frozen 2 Anna Elsa Swim Suit size 4T This item was NOT delivered. The Chat Customer Service was not reliable or helpful in coming to any resolution instead I was pushed off to call 800-925-6278 and no one picked up the phone, I kept getting a music recording. Your customer service is very poor with no one to follow up on orders. I now had to send an email and I am now writing this review on your poor quality service. Sent from my iPhone”

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Posted 5 years ago

“For years they have been pushing the online order and pickup at the curb. Now they can't keep up and there is no availability. Hop to it Walmart! If you had a half a brain you would have been on top of the virus demands.”

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Posted 5 years ago

“SANDY. Very Rude cashier. Made up her own rules about social distancing and thinks she is superior so its okay for her to speak to you rudely.”

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Posted 5 years ago

“False Advertisement Walmart Customer Service Team Yesterday, I purchased a paper Mate InkJoy Gel Pens Medium Point Black 4 Pack on your website while I was at the store right in front of these pens, because it was $2 less expensive. I didn’t see a big issue having to pick them up later. However, later on, Walmart’s customer care team sent me and email saying; “Thanks for your recent order. We're really sorry, but the items shown below are out of stock. Since we don't know when we'll get them in again, we've canceled the items from your order and won't charge you for them”. I found this a false advertisement. Walmart “pretends” to compete with Amazon showing competitive prices that cannot deliver, and just simply cancel the order afterwards. Those pens were in the Walmart store yesterday because I placed the order right in front of them; there were several packages, only more expensive that the online price. The customer service team decided to cancel my order because they didn’t want to honor the price that was advertise in the website. I find it WRONG AND DECEITFUL Walmart will never be able to compete with AMAZON; that’s why we will continue to shop in Amazon again and again!”

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Posted 5 years ago

“Your pickup service is awful I can order online and pickup hand sanitizer and rubbing alcohol on my phone from Kroger and your service is just blah for a corporate gaint. You need to close your stores and let the real stores that care about people take over. Only a fool would keep you in business. I think everyone should look at how they don't care for others only themselves. There should be no restrictions on ordering online at this time it is pretty sickening that you don't care for people. If we don't care for others we are no different then a communist country that is what sets us apart for other countries! God bless America and please everyone think of others and help in this time of need cause Wal-Mart will not. Shop at Kroger they will help and get you what is needed!”

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Posted 5 years ago

“walmart worst and worst, they should get 0, they not exchange the defect item, could not believe it, what kind of business in North America, and consumers deal with manufacture who not have phone number or real address, but Walmart sale the item at their store. they sale bike for kids as well. so Canadians please be careful with Walmart”

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Posted 5 years ago

“During this pandemic, the Walmart store at 24756 US Hwy. 19 N, CLEARWATER, FL was not able to help my handicapped brother receive groceries. He uses an EBT card, but they can only take it if he walks in and swipes it. My brother is handicapped, no car, and unable to walk. The manager, a woman, was basically saying, he can starve, until he comes in to swipe his card. This is a horrendous life/death matter. My brother even lives very close. But nope, Walmart will make no exceptions for severely handicapped people. WALMART DOES NOT HELP HANDICAPPED INDIVIDUALS. VERY SAD DAY FOR WALMART. 4-3-2020 3:30pm”

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Posted 5 years ago

“You say your shelves are stocked NO THEY ARE NOT, I go from Walmart to Walmart looking for what I need. I never hoarded now I need toilet paper GOOD LUCK WITH THAT EMPTY SHELVES. Someone told me to find an associate and they will bring you toilet paper THEY CHOOSE WHAT BRAND. GOOD BYE WALMART, I am a Fry's shopper now I find everything I need they even ask me what brand toilet paper I need and they give me a choice if they do not have what I want. They just donot come out and say THIS IS ALL YOU CAN BUY. LOVE FRY;S”

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Posted 5 years ago

Walmart is rated 1.9 based on 1,106 reviews