Walmart Reviews

Name: Walmart
Rating: 1.94

1.9 Rating 1,106 Reviews

22 %

of reviewers recommend Walmart

Company Reviews

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Metrics

1.9

Based on 1,106 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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NELSON

Debbie Smart

Supreme Assets Recovery AT G Mail .com

Walmart 1 star review on 10th March 2025

Juliat

Javier Carmen

116

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered Walmart grocery...spent 1 hour getting every item and my substitutes....driver calls and says "he's here"....I tell him you are not in front of my door....I provide the correct address....he hangs up. Groceries not delivered to my address. I called customer service and they indicate order was delivered and call the store to confirm. I left a message with the store and no call back. Called customer service repeatedly and they don't assist. Woman calls me back from Walmart says issuing a credit and 10 days later no refund yet. Called again and still awaiting... HORRIBLE service and worse customer service!”

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Posted 5 years ago

“Absolutely the worst online customer service. I spent over 6 hours on hold waiting for chat and waiting for a call back to cancel a back ordered item. Talked with customer reps twice who promised to take care of the issue, sent emails, got email confirmation that the order was cancelled - now my card has been charged and the item ordered 6 weeks ago - and cancelled - has shipped! Deleted the Walmart app from my phone. Will never order from Walmart again. This is a disgraceful way to treat customers.”

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Posted 5 years ago

“Buyers beware! Everything is good until you have an issue. I ordered from Walmart.com. The item was nonfunctional. I contacted Walmart.com and got NO response. I took the item to a Walmart store. They said they could do nothing about it. So I tried Walmart.com again. I stated the issue and did get to wait to chat with an agent. I waited over 110 minutes and was told over 25 times that an agent should be with me in a given number of minutes. Six times I was told that an agent should be with me in about 1 minute while I waited well OVER 10 more minutes. That’s when I made up my mind, I don’t need this. I am done with Walmart and Walmart.com. Buyer beware! This could happen to you too!”

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Posted 5 years ago

“i bought a gaming PC and two days later the order was cancelled even though i bought it before it even was close to out of stock.”

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Posted 5 years ago

“I am a walmart credit card holder and with everything going on with the covid 19 shutdowns I honestly forgot about my 25.00 balance for a few days. When I remembered they applied a 26.00 late charge fee to my balance. It's a shame that every other company is trying to work with their customers during this crisis and Walmart is capitalizing from it. Needless to say, I paid the balance and will never use that credit card again and I will take my business to target or anywhere other than Walmart for that matter. They proved to me that they could care less about their customers, they are all about the dollar. Lesson learned.”

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Posted 5 years ago

“Placed my order a month ago, was supposed to be delivered on 4/14. Still haven't received my order! Tracking states it's delayed or lost, that was 2 weeks ago! Been trying to get my money back for a week now, left 2 emails to the seller and Walmart no reply! Hope you enjoy keeping my money, Walmart! It will be the last time I order anything from you!”

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Posted 5 years ago

“I placed an order that said "in-stock" would arrive 4/22. Spent the entire day waiting because it said, "end of day," the next day the date had change to 4/23 "end of day" did not come again. Friday 4/24 website changed to "end of day" yet again. Just checked at 4:45pm and it now says will be delivered "next business day, end of day." I don' think I am ever going to see this. And you may be losing me as a customer for lying day after day. If Fed-ex can't deliver packages on time then use UPS (I do not care who ships it to me - just stop lying).”

Helpful Report

Posted 5 years ago

“I placed an online order that was to have been delivered 4/22. I tracked the package and it wasn’t even in the US yet. I attempted to “chat” with customer service, but that went about as expected, nowhere. I asked for a person to talk to, yep, 2 hour wait. I’ve never been fond of Wal Mart, this just fuels the fire, so to speak. I can’t cancel, I can’t talk to anyone, and of course they have already charged my account. I wouldn’t have given them even one star.”

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Posted 5 years ago

“My doctor told me last week to avoid WalMart at all costs over the next two months. Foolishly, even though I had donned gloves and mask, I ignored her advice to go pick some frozen foods up. I was horrified at the condition of the Super WalMart on Hampden Road in Denver. It was the FILTHIEST PLACE IN AMERICA. Nearly NONE of the employees had masks, gloves, or sanitizer. Of course, the customers aren't wearing them. Hacking, coughing, sneezing - this is employee and customer alike. Floors are filthy, the shelves are filthy, garbage everywhere. Walmart's attitude - coronavirus? WHAT coronavirus!?! 10 minutes in and halfway through my trip, I just put the stuff back and left. It was too dirty to shop there. Not ONLY should the store be avoided at all costs - do NOT use their pickup or delivery either - equally filthy. This store should be closed, either by the governor or by Walmart itself. It's an abomination.”

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Posted 5 years ago

“I've ordered a few items online and was waiting for the delivery. It was delayed for a week and when I checked online, it was automatically "returned" without me clicking the return button. What was that? I maybe just one customer but that's one customer less!”

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Posted 5 years ago

“I recently placed an order with Walmart.com. The Order was scheduled to arrive NLT 22 April 2020. One line item from the Order arrived on 18 April. On 22 April the “Tracking” system showed (the rest?) of the order out for delivery, then delivered. THE ORDER WAS NOT DELIVERED. Despite spending 2+ hours on the internet & phone, the best possible avenue for solution turned out to be a wait of “in excess of 1 hour” on a secret customer service line it took me 2 hours to track down. While waiting on that line, I was disconnected. I cannot cancel the order because it “has been delivered”. I now have contacted my credit card company to dispute the order once the charge posts. THIS IS UNBELIEVABLY BAD CUSTOMER SERVICE.”

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Posted 5 years ago

“Walmart is not responsible for third part seller..Beware of them....they get your money and give you nothing...I sent an email two times but they did not answer...I contacted with walmart two times after waiting for a long time. But they just kept me on hold...and nothing... Walmart must be responsible for sellers and refund money..”

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Posted 5 years ago

“The worst customer service EVER!!!! Such bad customer service never happened to me. I was sent a faulty item, after calling and waiting on the line for an hour or so I was told i will get a refund and the item will be picked up in 4 business days. it wasn’t picked. No refund was initiated. Walmart refuse to process a refund before the item is picked up. Why is it that they take my money when I buy online on the spot , but they don’t give me my money back when they can’t arrange for a pickup in a timely manner.”

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Posted 5 years ago

“I have a laptop sold ONLY by Walmart. It broke, called manufacturer, they said to return to store...because of Covid-they have so few people working, because I need it back ASAP TO WORK FROM HOME DURING COVID, and because ONLY WALMART SELLS IT!!! Walmart was so rude! I tried to explain the situation to 2 different customer service reps, one told me to go to electronics and get another for exchange. I did, came all the way back up with and electronics associate, to have the OTHER customer service associate tell me I couldn’t exchange and need to call manufacturer....already did! They sent me to the Walmart store! I asked to speak to a manager, tried explaining all this again, to be told that since I’m not listening to their policies and procedures, I need to just go...I tell her the other associate had already said he would exchange it, she starts yelling at him in front of everyone, I tell her she doesn’t have to do that and I’ll go, she call security....and I’m floored!!! She the proceeds to tell them to call the police.....ALL THIS DUE TO ME TRYING TO EXCHANGE A LAP TOP THAT I have e-mails from the manufacture to “go and exchange” it in the store! What happened to customer service and integrity?!?”

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Posted 5 years ago

“Shipment has never arrived -- I ordered on March 13th, it's now April 21st and the order still hasn’t arrived.I have repeatedly tried to reach Walmart regarding this order. I also tried to know where it is and when it will arrive but have not received an answer. I have also contacted the seller several times, but never received a reply. I now have been waiting for 4 hours on the chat to be transferred to a supervisor but they hung up. Don't buy from them online!!!! I'm trying to cancel the order and receive a refund with no avail. I will never buy from them either online or in the store.”

Helpful Report

Posted 5 years ago

“Charge me. 2time. And. Oder. Alway. Cancel or. Out stock. But. Charge me first and. Cancel I. Call. 2. Time. Each time. Wait. For. 1 hour. And. Got. Hangs up. After. I. Been. Wait for. 45 long minutes bad. Bad. Bad”

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Posted 5 years ago

“One of the worst company to buy product online. I did wait for more than 2 hours over the phone to get my order information and at the end they hang up. They did took my order 8 days ago and charge on my card and now they have no clue what happened to my order. I am trying to contact store and they are saying that the have not received my order even though I have confirmation number and suggesting me to contact online customer service. Walmart’s online customer service is even worst as they do respond even if you wait for more than 2 hours over the phone. Walmart, please stop serving online to the customer if you can not manage it. You need to do lots of homework before you provide online service”

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Posted 5 years ago

“Bought patio furniture, was unaware it came from a third party vendor online. Was missing pieces and now rusted after 3 weeks. Walmart will not refund or replace missing parts and won’t stand behind their vendor this is over seas and won’t do anything about this. Walmart charged my credit card so Walmart should be responsible. 3 rd party vendor is a fraud !!! I read the reviews after the fact and Walmart Corporate won’t do anything. I am out 400.00 !!!! Don’t buy from zimtown or Walmart !”

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Posted 5 years ago

“I’m trying to get ahold of customer service and the wait on chat is about 9 hours and to receive a phone call from a representative is 19 hours. After trying the email correspondence, it was a bot with irrelevant information. After 2 hours into waiting for a chat representative, the session went inactive and the screen cleared out. I don’t have any issues with Amazon. Frustrating—I hope somebody from Walmart.com sees this and improves these issues.”

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Posted 5 years ago

“The worst experience I have in my live. Ordering online is frustrating. Wrong item in waltmart online and in waltmart grocery you wait for 3 days and still coming in different time you suppose to wait for the item. I DO NOT RECOMMEND buy online in any way at Walmart. Es la peor experiencia que he tenido en compras online, te traen diferentes cosas o no te las traen en walmart online, en walmart grocery tienes que esperar por 3 días para que te lleguen las cosas lo peor es que te dicen tal hora y viene medua hora después o peor aun una hora. Es en el único lugar que me he sentido tan frustrada, más cuando tienes hijos. NO RECOMIENDO comprar en online waltmart de ninguna forma”

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Posted 5 years ago

Walmart is rated 1.9 based on 1,106 reviews