Wilko Reviews

Name: Wilko
Rating: 2.57

2.6 Rating 682 Reviews

38 %

of reviewers recommend Wilko

Company Reviews

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Metrics

2.6

Based on 682 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didn't bother to inform me when my item finally arrived at the store for collection, had to phone the store”

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Posted 7 years ago

“Very fast dispatch great price”

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Posted 7 years ago

“Bought some gifts for my nephew, great value prices and was able to find suitable items despite slightly limited selection in my local store”

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Posted 7 years ago

“This shop has everything. The staff are very pleasant, go out of there way to help if you can’t find what you’re looking for. I have recently bought a surround sound system and couldn’t wait to get it going!. I needed some HDMI leads looked at 2 we’ll known stores and both quoted £14.95 each! Wilko’s price £2.00 each. I’m sure they’ll be ok for now. You can fill a bag for £20.00 of every day goods well done Wilko’s”

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Posted 7 years ago

“A great choice of stock no minimum buying excellent delivery times and very speedy”

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Posted 7 years ago

“Their Linen Ottoman and matching Footstool is exceptional value. The help received from their customer service was outstanding. Highly recommend.”

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Posted 7 years ago

“Quick ordering, easy to collect in store”

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Posted 7 years ago

“Ordered several items including two storage units, one of which arrived damaged. Sent photos with email, no response. Sent a further email demanding a refund, got an email confirming refund, no apology. When loading damaged unit to take to tip found items in the drawers, so obviously it has been a return, and a damaged one at that. Would never use again. May be cheap but certainly not cheerful.”

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Posted 7 years ago

“Great prices and always improving the range of products. The store has recently update the layout to include more checkouts and handles large queues much better than previously.”

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Posted 7 years ago

“Fantastic selection of goods .Last time I was shopping I forgot something on the top floor level I was on crutches and a staff member went out of his way and got what I wanted.You have great well mannered staff at Deepdale retail store and it's a pleasure to shop there.Thankyou”

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Posted 7 years ago

“Wilko always deliver promptly, and each item is as I ordered.”

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Posted 7 years ago

“Excellent products, friendly staff. Their own makeup brand Essence is fantastic! Try it, you will not regret it!”

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Posted 7 years ago

“Customer services were very good. I ordered clip frames online and they arrived broken three times but eventually arrived intact. The delivery company may be at fault of course but Wilko need to make sure that delicate items are properly wrapped.”

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Posted 7 years ago

“Great prices online and always deliver to my local store on time!”

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Posted 7 years ago

“They send orders out in good time & have great products at good prices.”

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Posted 7 years ago

“EXCELLENT PRICE, QUICK EFFICIENT COLLECT AN CLICK SERVICE.”

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Posted 7 years ago

“All products seam like good value, returns policy friendly”

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Posted 7 years ago

“I have had several deliveries from Wilko & I am so happy with the service. My last order was placed on a Saturday morning with standard £4 delivery & arrived Monday lunchtime. The fact I can order paint, cushions, duvets, trendy lighting, vegetable seeds, cleaning products & gardening tools all from the same shop for delivery & it costs less that an hours parking is fantastic. The website is so easy to use & you can get email notifications for out of stock items returning. Apart from saving me a lot of time & hassle, the deliveries are quicker than expected & prices good. Wilko's have really nailed it!”

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Posted 7 years ago

“Everything was poor: - quality of the products ordered = poor. Items were either broken; different from description or just bad quality - Shipment company = poor. They don't give you slots for collection, but it has to be the whole day. They cannot make or receive phone calls in case they cannot find the building/flat. The result is that the collection of defective items failed twice so far and for Wilko it is by default customer's fault, so if you want to get e refund you have to return heavy items that you ordered online to the stores that are of course all outside the center. - customer service = poor. Not helpful, but passive aggressive and not interested in making the service better or Wilko look good to the public. - refund procedure = poor. They make it difficult for you to exercise your legitimate right to cancel an order or get refunded.”

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Posted 7 years ago

“I recently ordered some of their candels They came quicker then stated! Very impressed!”

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Posted 7 years ago

Wilko is rated 2.6 based on 682 reviews