Wilko Reviews

Name: Wilko
Rating: 2.59

2.6 Rating 674 Reviews

39 %

of reviewers recommend Wilko

Company Reviews

Questions

Metrics

2.6

Based on 674 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

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“Helpful staff”

Helpful Report

Posted 7 years ago

“Excellent choice of Christmas gifts, competitively priced.”

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Posted 7 years ago

“They always have what you want and if they don't they get it for you. Always excellent value and lots of choice.”

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Posted 7 years ago

“I enjoyed shopping on Wilko,,their goods are on reasonable price and good quality!”

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Posted 7 years ago

“Excellent service both on the internet and in store. Also very nice staff who "made me happy"”

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Posted 7 years ago

“Excellent service both on the internet and in store. Also very nice staff who "made me happy"”

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Posted 7 years ago

“Visited the camberley store and the staff were very helpful, took me to find an item and carried it to the till for me. Jane from the camberley store is a credit to you.”

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Posted 7 years ago

“Good quality products at a very good price.”

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Posted 7 years ago

“easy to order and value for money”

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Posted 7 years ago

“I have made several purchases throughout this last year from Wilkos and the ease of online shopping there makes it a pleasure to click and collect from my local Wilkos (Loughborough). The choice of garden essentials means i do not have to waste time getting stressed searching the shops for an item that no one stocks. Thats the beauty of online Wilkos.One can view the wanted item or items and make an informed decision to go ahead and order for click and collect which Wilkos will email one when the item is ready for collection. Super easy.”

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Posted 7 years ago

“Care team where so helpful an very easy to talk to product was fab love it”

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Posted 7 years ago

“There products are good valiue staff are frendly and products are very rilyabel and hard wearing”

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Posted 7 years ago

“My items are all packed with care with protective paper. Items arrive quickly. Delivery service always very good, drivers are polite and helpful. Would definitely recommend to family and friends”

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Posted 7 years ago

“great prices”

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Posted 7 years ago

“The web site is easy to use, and there are a great selection of items from batteries to beds. Goods are usually delivered within a few days, with notice of delivery time given. I received a refund and free return for an item that I had ordered wrongly without any problem. Definitely a great company that I would not hesitate to recommend.”

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Posted 7 years ago

“They didn't, left without making purchase on last visit.”

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Posted 7 years ago

“Love their stock. Colourfully displayed and very helpful staff @ Tottenham Hale”

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Posted 7 years ago

“Pleasant staff, great price, clean shop.”

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Posted 7 years ago

“Quick delivery.”

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Posted 7 years ago

“Great products and choice. We order lots for home delivery on a regular basis.”

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Posted 7 years ago

Wilko is rated 2.6 based on 674 reviews