Wilko Reviews

Name: Wilko
Rating: 2.59

2.6 Rating 671 Reviews

39 %

of reviewers recommend Wilko

Company Reviews

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Metrics

2.6

Based on 671 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought some Moroccan mugs. They are a pleasure to use and delightful to look at. They were also extremely good value for money. I spotted a tiny flaw in one and informed customer services at Wilkos. Their no-quibble replacement was better than most companies and they went out of their way to put right a problem I had with a delivery error. I will definitely buy from Wilko.com again.”

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Posted 7 years ago

“took daughter to get her school stationery, found every thing she needed at reasonable price, also found nitro mors paint stripper that i needed but couldn't it anywhere else local to me. customer service was good to.”

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Posted 7 years ago

“Purchased wool from Wilkos and it is great value and quality.”

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Posted 7 years ago

“Purchased wool from Wilkos and it is great value and quality.”

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Posted 7 years ago

“Not happy at all bought some outdoor paint for my window sills which after the required drying time it started to rain thus resulting in paint running down the walls which had just been plastered and painted”

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Posted 7 years ago

“A very well-stocked shop, found everything we needed, friendly staff and saved us walking town as we found everything we needed in just one shop.”

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Posted 7 years ago

“Masses of choice, reduced prices, good quality things”

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Posted 7 years ago

“Great customer service when returning a faulty appliance. Even carried it to my car!”

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Posted 7 years ago

“On the spur of the moment we popped in to look for some new bedding. The range, whilst slightly limited, had exactly what we wanted and of an excellent quality too. It's so nice going to bed in crisp, clean sheets, brand new.”

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Posted 7 years ago

“great product,reasonably priced and fast delivery”

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Posted 7 years ago

“Buy and pick up from store Not just an email but they phoned to let me know my order had arrived”

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Posted 7 years ago

“Got my order right and threw in some free samples. Delivery cost is very expensive for what was sent.”

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Posted 7 years ago

“Good products and good value for money on many items. I have purchased various garden tools and all been put through the will and none of them were overpriced”

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Posted 7 years ago

“Always good value, their wild bird food, suet balls and suet logs keep my garden ful of birds right through the year.”

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Posted 7 years ago

“I was very happy with my purchase. It comprised everything I asked for and at the discounted price promised. I expected that as I have had many happy years' shopping in-store. This was my first time buying via internet. Best of all, and not something I expected, was that the goods arrived even sooner than promised and very carefully packed. Top class.”

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Posted 7 years ago

“Good range of products , average price, shops are always clean and tidy and well merchandise”

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Posted 7 years ago

“Great value and great selection of products. Delivery can be a little slow but the sale items are really well discounted”

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Posted 7 years ago

“helpful friendly staff, well stocked shop. Easy to locate what I wanted.”

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Posted 7 years ago

“Fast, keen priced, delivered on all their promises.”

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Posted 7 years ago

“I'm landscaping my garden on a budget and risked buying tools from their functional range. I am amazed at the quality for the price as they seem to be able to tackle anything. I have also bought paint and equipment from them which is also excellent value and quality. Delivery is quick and efficient so no complaints whatsoever. Highly recommended.”

Helpful Report

Posted 7 years ago

Wilko is rated 2.6 based on 671 reviews