Wilko Reviews

Name: Wilko
Rating: 2.59

2.6 Rating 674 Reviews

39 %

of reviewers recommend Wilko

Company Reviews

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Metrics

2.6

Based on 674 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought the York Antique Brass light fitting. It is a good looking fitting and excellent value for money. Looks great in our high ceilinged living room and was relatively easy to fit. Good customer service in the shop when we returned another (different) fitting which we decided was not for us, giving a no quibble refund.”

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Posted 7 years ago

“My order arrived early. I was telephoned to say it was on its way too which I liked.”

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Posted 7 years ago

“Not great service. Delay in delivery. Staff were inarticulate bordering on rude”

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Posted 7 years ago

“They went out of their way to provide me a good service. The assistant greeted me with a warm welcome.”

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Posted 7 years ago

“Package was delivered quick and in with no damage. Great staff service.”

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Posted 7 years ago

“good choice of products and friendly helpful staff”

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Posted 7 years ago

“Always having a great selection of items you require on a day-to-day basis , with the best prices you'll find anywhere.”

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Posted 7 years ago

“I order from them regularly, which is a recommendation in itself! Their products are well made and arrive well packed.”

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Posted 7 years ago

“Always receive fabulous, fast, efficient service. Happy to highly recommend”

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Posted 7 years ago

“Items are always as seen online and good condition, delivery very good and on time as stated”

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Posted 7 years ago

“Ordered curtains online, got it delivered in store for free... turns out, I bought the wrong size. But they refunded and sorted out the right ones in no time. Very impressed with the staff :)”

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Posted 7 years ago

“Absolutely love Wilko.com, you can find everything on here from toothpaste, shampoo and deodorant to dog food and toys its all there on one site great prices too”

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Posted 7 years ago

“Arrived quick”

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Posted 7 years ago

“Great ease to find products”

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Posted 7 years ago

“I love this store quality items and great service”

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Posted 7 years ago

“Cheap deals and fast postage.”

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Posted 7 years ago

“Good service”

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Posted 7 years ago

“Good value”

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Posted 7 years ago

“Always easy to find products clean stores and helpful Staff”

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Posted 7 years ago

“Item I ordered was cheapest I could find (from same manufacturer) - took 2 days to arrive - excellent Long live Wilko!”

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Posted 7 years ago

Wilko is rated 2.6 based on 674 reviews