Woolworths SA Reviews

Name: Woolworths SA
Rating: 1.51

1.5 Rating 623 Reviews

11 %

of reviewers recommend Woolworths SA

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Metrics

1.5

Based on 623 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Woolworths SA 1 star review on 26th July 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I applied for a Woolworths store card and my application was successful. Once I tried to pick up my card at Canal Walk the lady was not very friendly. I told her that I have my passport and drivers license with me to prove my identity. I was told that I have to have my ID. Therefore I can’t get my store card that was approved. When I phoned financial services to query this and asked why my passport that has my ID number on it with a photo of myself is not enough and other stores are happy with my passport I was told that mam this is Woolworths and we not other stores. I told her that I am used to better service and attitude from Woolworths since I shops there all the time. Her reply to me was ok mam and she put the phone down. I think my everlasting relationship with Woolworths has just come to an end.”

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Posted 2 years ago

“The chuckles ice cream is extremely dissapointing”

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Posted 2 years ago

“Do not buy online they send a message saying it's shipped and you do not receive and after phoning many times of empty promises they will call you back . You then ask for your money back and they tell you 3 to 4 days . Don't waist your time rather go to a shop and buy direct .... these people are clearly still in the cave man days with technology...”

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Posted 2 years ago

“had an order that was simply not delivered and have struggled since the 22 dec to get a refund. No one even contacted me when my goods were simply not delivered. I have been phoning every couple of days. That was a month ago. I have even settled for a voucher that isn't forthcoming Woolies Dash customer service is tarnishing the quality experience we have some to expect from Woolworths is a brand.”

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Posted 2 years ago

“I'm at woolworths kolonnade, they are not open. They just told me that they are going to open in the next 30 to 45 minutes... And that's it, no explanation why🙁🙁”

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Posted 2 years ago

“Why woolies cashier's are not helpful this is not the first time you guys should have supervisors I was in green store wool worth the cashier Morukhu M i bought more than 15 items she packed all my stuff in one paper bag i told her it will be break and divide it she gets angry the attitudes though she is so rude , she doesn't have any appetite of treating customers , if no customers no woolies please look after your stuffs it's really annoying”

Woolworths SA 1 star review on 6th January 2023

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Posted 2 years ago

“Wrongfully arresting someone due to incentivising security staff for making arrests... get your facts straight before falsely accusing people! Woolworths has lost many customers today! Tell people to keep their slips if you going to check when they leave. People don't keep slips anymore due to technology! Treat your customers fairly!!”

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Posted 2 years ago

“I bought ladies sleepers for R200, but they did not even last 3months. The product should be reviewed and disqualified to be put on shelves as this has never happened before. It means it's not of quality. We are ripped of by this product”

Woolworths SA 1 star review on 3rd January 2023

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Posted 2 years ago

“Very disappointed with woolworths this time, have ordered cakes and loved them but this time i received a bitter and burned Tiramisu cake gateau cake which i ordered on their app, reported this and was asked to send details and that was it and also ordered the so called malva milk tart cascading cake and such a disappointment because it's a mess. Once you lift the collar up the cake falls apart and worse it tastes nothing like a malva cake morr like a cinnamon cake. Woolies can really do better than this as this is a waste of money.”

Woolworths SA 1 star review on 31st December 2022

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Posted 2 years ago

“Just be careful with Woolies Dash. I am still waiting for money to be returned to my bank account after an order was canceled by THEM due to lack of stock. It is now 9 days later!!!!! Just a warning. Don't use them. They are not ready and can't compete with 60/60. Management take no responsibility!!!!”

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Posted 2 years ago

“I decided to get their ready made lasagne to make my efforts easier for Chritmas lunch and boy do I regret that decision. The lasagne tasted like tomato paste. The beef mince is non-existent and the whole thing is overpowered by a strong taste of tomato paste! My guests couldn't have been more disappointed!”

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Posted 2 years ago

“Terrible service at Durban Weststreet Woolworths. The lady wasn’t really helpful after finding out I lost the cash that I was suppose to pay for the lay-by balance. Tried searching my bag and she was dead bored!!! Until I asked if can I pay with card she said No. and a lady beside her asked me if I have Capitec yes I can. I tried tapping my fwn and the payment wasn’t going through as I have 2cards on my wallet she called another lady to void my item with no communication or explanation that since my card isn’t working can I help onother customer while you still bussy on removing cards. Yhooo!! Starting from today you lost a customer I would rather visits onother Branch. And the name of the cashier is Ziyanda.”

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Posted 2 years ago

“If there were an option for 0 stars , I would have choosen that. Worst experience ever. Do not advice you to use this service. My order got delivered at completely the wrong time. And returned when I was not home. Without correcting the issue. I called woolies dash 3 times and with no resolution. Only after 3 hours i got informed that its to late to late for them to do anything. Even called Nicholway woolworths where the delivery cam from. And they were completely unhelpful. Stating that they cant access the orders and cant be of any assistance. Save yourself the agony of dealing with them. Choose checkers rather. Even though their food not the sam quality, you will never get this bad service”

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Posted 2 years ago

“Woolworths is part of a growing list of popular companies that no longer care about their reputation or quality of their goods/services. Their online delivery service has been getting progressively worse and the last straw was a delivery I received where half the items I ordered were not delivered. No apology, nothing, nada. They just don't care.”

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Posted 2 years ago

“Woolworths app doesn't even deserve the one star, I wish I checked the reviews before I attempted the online purchase. My order was cancelled due to a technical glitch on the Woolworths side, and they cant explain why this happened. So now I sit with no order and money debited off my account. How is it brand like Woolworths have incompetent app designers, that cant get this right, when other brands like Checkers and Pick n Pay work perfectly well.”

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Posted 2 years ago

“6-Fruit mince pie selection: Far too sweet and over the top to the point that it is unpleasant not to mention unhealthy. Definitely a case of more is not better.”

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Posted 2 years ago

“I bought a mens short and after 2 washes the colour just fade away look like an old worn shory”

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Posted 2 years ago

“street names wrong on map. Search engine impossible. Search samosas & it gives peanut butter. The app designer is an idiot & the bad experience chases customers away Back to Checkers60!”

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Posted 2 years ago

“The worst service you can ever ask for! Imagine the whole department not having the drivers number at that time you’ve paid for a time slot! Horrible service I will never buy again ever! This is nonsense pure one!”

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Posted 2 years ago

“Why break something that wasn’t broken? The Woolies Dash worked fine as a stand alone app and then you decide to combine it with the main Woolworths App and what a disaster ! The chat to the shopper hardly ever works so orders arrive incomplete without any knowledge to the customer and it’s highly annoying and irritating and maybe do something about whoever manages LONGBEACH Mall! Too many chiefs walking around with hands in pockets and showing no interest. Complaints fall On deaf ears it’s all just unacceptable. I shop daily using the app and it’s now an annoyance and no longer a pleasure or convenience. The app shows no stock, I get into my car and drive to the store only to find stock! Get your act together Woolworths ! Today my main ingredient wasn’t available and because your chat with shopper doesn’t work, your shopper called me to tell me this so I told him to cancel the entire order which wasn’t done so the driver arrived within 5 minutes with the rest of the order which served no purpose as the main ingredient was missing! I sent it back and expect a full refund by close of business today! Such bad service that I have never experienced before”

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Posted 2 years ago

Woolworths SA is rated 1.5 based on 623 reviews