Woolworths SA Reviews

Name: Woolworths SA
Rating: 1.49

1.5 Rating 657 Reviews

11 %

of reviewers recommend Woolworths SA

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Metrics

1.5

Based on 657 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Woolworths SA 2 star review on 2nd September 2025

Anonymous

Woolworths SA 1 star review on 30th August 2025

Itumeleng

Anonymous

Woolworths SA 1 star review on 26th July 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Woolworths Dash APP useless! Checkers is amazing”

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Posted 2 years ago

“I always used to by my ladies panties from Woolworths. Now, they do not get it in white any more and the quality and fit from new panties, so bad .. sad to say, I will find another store to but from now”

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Posted 2 years ago

“Longmarket Barber Thermal Charcoal Face Mask Shout out to NicoleB - love your optimism gurl. Personally, if you are truly recommending this product you should write a book. #zeropainthreshold #stillgotcheeks #howtoloseyourfacein10minutes To those whom are still in the first 10 - 15 minutes. Rinse immediately and do not seek guidance from product manual. If you still have face, recommend immediate ice application whilst waiting for ambulance to arrive. #arrivealive Due caution should be taken when screaming for un-prescribed morphine. They wont understand - you will have to convince them. If all else fails - apply a second later of charcoal face mask and note time of death. Apologies to NicoleB - mad respect - please send selfie. NB: up to 5 photos allowed!”

Woolworths SA 1 star review on 12th May 2023

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Posted 2 years ago

“Online shopping is pathetic. When searching get nothing what you are looking for. Do better.”

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Posted 2 years ago

“Woolworths Mall of Africa:I was removed from the queue by another lady to join the queue on the cosmetic side. I waited there again for a long time and when it was my turn to be helped....the teller said she was helping someone who was standing on the side. .then something was wrong with the machine. I had to go back to the previous till which had an extremely long queue. I'm very dissapointed at such a poor service at Woolworths,it felt like I'm at the post office or on the SASSA grant queue. Note to the staff,if you remove someone from the queue,please make sure she or he is assisted wherever you take them”

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Posted 2 years ago

“The App is not user friendly. Been struggling to link my account and can't do anything on the App. Customer service to assist also terrible.”

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Posted 2 years ago

“Why is the Dash app always giving the Unfortunately, something went wrong error! I am so fed up with this app not working. All other deliveries services have apps that work. Come on Woolies, fix the app!”

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Posted 2 years ago

“As a first time customer, I am disappointed to say, this is something I would not recommend. What was suppose to be a treat, a nice gesture - turned out to be a complete disaster with a very bitter taste. Will not support this online initiative”

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Posted 2 years ago

“I bought pickel and my goodness it was Disgusting. Texture of fish was frozen. Tasteless. 7 small blocks of fish. Absolutely pathetic”

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Posted 2 years ago

“Hi guys, I baught clothes online 29 Mar 2023. Received the standard email with your order details and the expected date of delivery. My delivery date 5 April 2023. I noticed online it displayed delivered and also the expected delivery date - so I did not respond. 5 April 2023 came and when I phoned them late afternoon around 16:23 - the parcel had been delivered to a person who's name I did not know. - you can just imagine MY WORRIED FACE!! Then the 48hour processing started - so by Saturday, 8 April 2023 I received an email with the courier details. All it stated - the wrong address - LIMPOPO PROVINCE. We live in the WESTERN CAPE. And a person signed for the package, who was not me!! I email them Saturday, and on Monday, 10 April 2023 with the findings - when you type the gps coordinates in google maps it takes you to LIMPOPO, when I revisited my invoice, that address takes me to WESTERN CAPE. Their reply - it has been escalate - I will have to wait another 48hours. So we phone them 12 April 2023 - they are waiting for the courier to get the parcel. When it arrives at the warehouse only then will my package be shipped again!!| PEOPLE, on your delivery slip it says the box has been delivered 31 March 2023, don't you think that person would have used the items by now? Me, the customer, did not make any mistakes, why should I wait SOOOOOO long for my package to arrive? Sort out the customer FIRST, then the logistics!! Do not you know customer service 101 rules! Why should I, the customer wait until you receive the items, inspect them before It gets shipped back to me, the customer- Is not that unfair???? I'm truely dumb founded”

Woolworths SA 1 star review on 12th April 2023

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Posted 2 years ago

“Shocking!”

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Posted 2 years ago

“Worst hot coss buns ever!! Tough, chewy, horrible!!”

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Posted 2 years ago

“I had planned to make a dish and received potatoes that were sub-standard. One was rotten right through. I called the online help to complain - the lady said they would refund, but I still had rotten potatoes. To date, no word on my refund and STILL waiting for a response to my email. Not okay Woolies!”

Woolworths SA 1 star review on 5th April 2023

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Posted 2 years ago

“Difficult to find products. Can’t order from bakery or add bakery products on the phone. Very very rude abrupt delivery service. When I asked him to please put parcels on my step as I have had surgery it was like asking him to WALK back to the shop. No wonder checkers eats you for lunch”

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Posted 2 years ago

“Did a refund a month ago , still haven’t gotten my money back . Been sending emails with no positive response or got my money back”

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Posted 2 years ago

“The woolworths app has not worked at all for 2 days. It kicks me out the app, pages jump around and search and scrolling is jumping, jumbled and glitchy. The app has bugs and is impossible to use. I cannot order anything for home delivery”

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Posted 2 years ago

“I visited Queenswood store today to procure items for a Woolworths recipe, no Macadamia nut flour or fresh custard. The manager was called, this lady was not in Woolworths uniform and no name tag. I proceeded to tell her why i am so disappointed in that particular branch and started to show her all the communication between myself and Woolworths on Messenger. She said it wasn't her problem as she was not working their then. I started to ask her how she could help me, did they have a delivery service. She did not even offer to call another store, She laughed in my face and when i asked what her name was, She walked away into the store room, i followed her and asked again what is Your name only to be ignored again. I told her that i am going to take a photo of her in order to report her, she grabbed my phone out of my hand viciously and refused to give it back. Anoher storeman came out and told me to leave, i demanded my phone again and her name, she said something to him in african. It became a screaming match in the storeroom and profanities were exchanged. I demand a written apology from this lady and Woolworths, this is absolutely unacceptable. Terrible Branch.”

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Posted 2 years ago

“Undercooked chicken from Blue Route, Cape Town. Not the first time. Seems they rush too much to get the money without caring if someone gets sick. Over a week for a response from customer service with nothing to date. Happy to take R100 for a chicken but won’t refund the money when they are at fault. Disgusting customer service. Think they’ve gotten too big and too greedy.”

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Posted 2 years ago

“Cyber Crimes: Be cautious when buying online with Woolworths. My experience suggests they have internal employees linked to cyber crimes. Once an order is completed, an sms is sent stating that your delivery could not be made, the sms includes a link and takes you to what looks like a legitimate Post Office South Africa website with a tracking order that does not exist. DO NOT enter your credit card details! A week later, my order is still outstanding...”

Woolworths SA 1 star review on 13th March 2023

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Posted 2 years ago

“Key Items are never available, No replacements offered. Delivery times are slow. Unacceptable service. Wait half the day for the delivery only to find items missing as they did not have stock”

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Posted 2 years ago

Woolworths SA is rated 1.5 based on 657 reviews