Woolworths SA Reviews

Name: Woolworths SA
Rating: 1.51

1.5 Rating 623 Reviews

11 %

of reviewers recommend Woolworths SA

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Metrics

1.5

Based on 623 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Woolworths SA 1 star review on 26th July 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wish I had looked at these reviews before purchasing from Woolies but seeing that they are well-known and trusted brand in the retail store arena, I just assumed that they would keep that level of quality online as well. They have basically scammed me out of my money. I purchased multiple pairs of shoes form my baby and nothing has been delivered to me. When I track the order, it shows that it has been delivered but yet I know nothing of this delivery. I have checked and found that the address & contact number that I entered are both correct. When I try to reach out to customer service I am met with unbelievable incompetence and then complete silence.”

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Posted 2 years ago

“They cannot get it right to e-mail a statement every month”

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Posted 2 years ago

“Can't I give it a zero? This service is so incredibly bad; from taking money without delivering products, through to poor communication and seldom getting an order right. When compared to competitors, just not worth the hassle!”

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Posted 2 years ago

“Terrible service for the 2nd time in the Cafe at WW Woodlands! Took 45 min for a simple breakfast! Staff too busy talking and shouting to each other! When complaining the male manager did not even come to our table to apologize! So sad as the meals were always excellent! Sorry you won’t see us again!”

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Posted 2 years ago

“Poor customer service-Credit card .Acquisition department and ID verification department ignore emails and never respond. At first I was sent back and forth then was ignored completely with no feedback requested.”

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Posted 2 years ago

“provides the worst online shopping.”

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Posted 2 years ago

“I bought gluten-free banana muffins from the Strand Woolworths and was horrified to find rat droppings in my muffins!!! I will never buy anymore baked goods as they obviously leave their flours somehow exposed!”

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Posted 2 years ago

“Really have the worst customer service I have ever experienced, total don't care attitude. I won't support them anymore”

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Posted 2 years ago

“Have been having terrible experience with woolworths online. Have tried to resolve with customer service but they are even worse. Been trying to get a refund for an undelivered order for over a month. Customer service is slow to even respond and has to be contacted on numerous occasions. Even the managers are of no help. Very unhappy customer”

Helpful Report

Posted 2 years ago

“Absolutely disgusting service. Delivered late And poor customer service with no help. Also force you to give a driver tip before completing order for a disgusting service.”

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Posted 2 years ago

“There is no Dash in woolies dash. The orders are more than often delivered way past the delivery slot. In addition to this when specifying that the shopper select substitutes I never get a substitute. I would expect more from woolworths.”

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Posted 2 years ago

“Not even one star... I bought barbecue chicken pancakes and they were off before the due date on the packaging... I took one bite and realised it was off...”

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Posted 2 years ago

“Woolworths branch at Greenacres fail to deliver service. I was told last week Friday the 14th of October 2022 that I can collect my credit card. Only for them to tell me the card printing machine is broken and they need to replace the ribbon. On Monday when I went back the technician was there and he could not fix the problem. Its almost a week later and still the same problem. Woolworths claim to be a premium retail store yet they fail to deliver simple customer service!”

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Posted 2 years ago

“Paid extra for delivery to happen on Friday. It's Monday & driver calls as she doesn't even know where to deliver?!?! Your online service & delivery sucks. Third time I've given you a chance but disappointed again. So long and thanks for all the grief!! Checkers can get my money from now on.”

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Posted 2 years ago

“The worst there ever is. Make me use my airtime to answer your survey only to gain nothing from it.”

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Posted 2 years ago

“Have been waiting more than an hour now for my order and it is impossible to get help”

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Posted 2 years ago

“Well what a bad experience! Ordered foodstuffs online. Was advided they could only deliver the next day between 1 and 3 pm. At 4.30 the goods had not arrived so I called and was advised that they were running late from cresta branch, apolised and said they woud refund the delivery fee. Goods eventually arrived at 8pm!! A fresh pie which was no longer fresh and definitly wouldn't be the next day if I was still bothered to eat it and a 2L ice cream tub at R95.99 which was completely melted. Tried calling no reply so sent an email which they answered today at 11 saying they could either collect the spoilt stuff or i must send a photo after I told them I had thrown them out and said well then there is nothing they can so. Sevice in South Africa just gets better and better!!!!”

Helpful Report

Posted 2 years ago

“Paid for delivery in 1-3 working days. Got a text to say it was out for delivery on third day. Waited at home. Never arrived. Cannot get hold of anyone as usual. No idea when it will be delivered. Shocking service.”

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Posted 2 years ago

“Poor product quality”

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Posted 2 years ago

“Ordered on the Woolies Dash up, and waited for hours for my order. When I try calling, no answer. I don’t recommend.”

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Posted 2 years ago

Woolworths SA is rated 1.5 based on 623 reviews