Woolworths SA Reviews

Name: Woolworths SA
Rating: 1.49

1.5 Rating 657 Reviews

11 %

of reviewers recommend Woolworths SA

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Metrics

1.5

Based on 657 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Woolworths SA 2 star review on 2nd September 2025

Anonymous

Woolworths SA 1 star review on 30th August 2025

Itumeleng

Anonymous

Woolworths SA 1 star review on 26th July 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not even one star... I bought barbecue chicken pancakes and they were off before the due date on the packaging... I took one bite and realised it was off...”

Helpful Report

Posted 3 years ago

“Woolworths branch at Greenacres fail to deliver service. I was told last week Friday the 14th of October 2022 that I can collect my credit card. Only for them to tell me the card printing machine is broken and they need to replace the ribbon. On Monday when I went back the technician was there and he could not fix the problem. Its almost a week later and still the same problem. Woolworths claim to be a premium retail store yet they fail to deliver simple customer service!”

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Posted 3 years ago

“Paid extra for delivery to happen on Friday. It's Monday & driver calls as she doesn't even know where to deliver?!?! Your online service & delivery sucks. Third time I've given you a chance but disappointed again. So long and thanks for all the grief!! Checkers can get my money from now on.”

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Posted 3 years ago

“The worst there ever is. Make me use my airtime to answer your survey only to gain nothing from it.”

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Posted 3 years ago

“Have been waiting more than an hour now for my order and it is impossible to get help”

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Posted 3 years ago

“Well what a bad experience! Ordered foodstuffs online. Was advided they could only deliver the next day between 1 and 3 pm. At 4.30 the goods had not arrived so I called and was advised that they were running late from cresta branch, apolised and said they woud refund the delivery fee. Goods eventually arrived at 8pm!! A fresh pie which was no longer fresh and definitly wouldn't be the next day if I was still bothered to eat it and a 2L ice cream tub at R95.99 which was completely melted. Tried calling no reply so sent an email which they answered today at 11 saying they could either collect the spoilt stuff or i must send a photo after I told them I had thrown them out and said well then there is nothing they can so. Sevice in South Africa just gets better and better!!!!”

Helpful Report

Posted 3 years ago

“Paid for delivery in 1-3 working days. Got a text to say it was out for delivery on third day. Waited at home. Never arrived. Cannot get hold of anyone as usual. No idea when it will be delivered. Shocking service.”

Helpful Report

Posted 3 years ago

“Poor product quality”

Helpful Report

Posted 3 years ago

“Ordered on the Woolies Dash up, and waited for hours for my order. When I try calling, no answer. I don’t recommend.”

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Posted 3 years ago

“Absolutely frustrating waste of time trying to purchase an orchid for my sick sister-in-law online!!!”

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Posted 3 years ago

“One month since an email query and no response ! Ordered items not delivered, but charged for. Basic theft ...”

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Posted 3 years ago

“Woolworths delivery service is shocking. I have to sit at home another day (day 3) and wait for my order after the courier company said it will be delivered 3 days ago. I hope it that it will be delivered today”

Helpful Report

Posted 3 years ago

“OMG... I HAVE NEVER SEEN SUCH UNPROFESSIONAL CONDUCT IN ALL MY LIFE WENT TO THE WOOLWORTHS STORE BROOKLYN PRETORIA YESTERDAY TO GO AN ORDER AN REPLACEMENT CARD MINE IS LOST. DO YOU THINK THEY CAN HELP NO BECAUSE THE PEOPLE OF THE FIN. DEP. WORKS FROM HOME AND THEY DON'T HAVE RESEPTION I WAS THERE FOR AN HALF AN HOUR AND THEY COULD NOT GET HOLD OF SOMEONE TO HELP BAD TELEPHONE LINES ALL THE TIME AND OMG YOU CAN NOT BELIEVE THE WAY YOU GET TREATED BY THE STAFF IN THE STORE SHE SITS ON A BAR STOOL LIKE CHAIR AND LOOKS LIKES SHE IS ON HOLIDAY A ****** YOU ATTITUDE AND DID NOT EVEN ASK IF SHE COULD TAKE MY NUMBER AND IF SOMEONE COULD PHONE ME BA K TO HELP... EISH. THIS MORNING I DECIDED TO PHONE MYSELF TO THE FIN. OR WHAT EVER DEPARTMENT THE TELEPHONE LINES WAS STILL AS BAD AS YESTERDAY BREAKING UP THE WHOLE TIME I TRIED 3 TIMES AND WHEN THE CALLS CUT OFF THEY DON'T HAVE THE RESPECT TO EVEN PHONE YOU BACK. ON THE THIRD CALL I REALLY LOST MY COOL BECAUSE THE LINE IS BAD AND I ASKED THE OPERATOR TO PUT ME THROUGH TO AND MANAGER AND HE TOLD ME HE IS NOT GOING TO HE WILL TAKE MY DETAILS AND GET SOMEONE TO PHONE.... SO WHAT HAPPENED AGAIN THE LINE WAS CUT OFF. . NO NO NO I'M TIRED OF THE SERVICE WE ARE GETTING IN THIS COUNTRY MY LIRD WHAT ARE WE GOING TO DO THIS GOES ON WITH MOST COMPANIES YOU'VE GOT TO DO WITH THESE DAYS IT IS HORRENDOUS”

Helpful Report

Posted 3 years ago

“I bought an item online and I was double debited for the item. I called them for a refund and they promised to refund me within 3-5 business days, we are now in week three and when I call they tell me one and the same story. I wish we had - star ratings. Their services are poor and for one I never expected such service from a well-known store like Woolworths”

Helpful Report

Posted 3 years ago

“2 weeks later and STILL waiting for Woolworths to credit my account for an order that WASNT delivered. Avoid Woolworths online .. useless”

Helpful Report

Posted 3 years ago

“I bought milk that was on promotion yesterday online,and when I am meant to collect it today,I am told my order was canceled by the store and reason is my card didn't process,which is lies. I called customer service & I received the most appalling service from your consultants and with a store that has a good reputation like this,I was really shocked,not only was she rude but she also hung the phone on me! I was explaining to her,how is it that my order was processed smoothly yesterday & today I am told it's canceled, it's either Woolworths is playing games with its customers or the staff at the store are taking marked down items for themselves. I then told her I don't want a refund, I want the same product I ordered,at the price I ordered in when stock is available, as per consumer policies. That's when she started shouting at me and hung up. Kindly investigate the call & revert back.”

Helpful Report

Posted 3 years ago

“I'm not sure this is even worth the time. I see that Woolworths reviews are really poor and it is not surprising considering they just don't reply. I have sent numerous emails regarding an issue with the click & collect app. All round the online experience is just frustrating and it seems that it's just easier to shop online just about everywhere else. Such poor performance from a "high end" service provider.”

Woolworths SA 1 star review on 27th July 2022

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Posted 3 years ago

“I ordered goat milk last week but they haven't delivered it I'm very angry”

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Posted 3 years ago

“I bought a chocolate cake yesterday at Woolworths food Alberton Newmarket it’s sell by 18 July 2022 and best before 19 July 2022 but it was no longer fresh.”

Woolworths SA 1 star review on 16th July 2022

Helpful Report

Posted 3 years ago

“Their stores, no matter which one in the Joburg northern suburbs, are constantly running out of stock of everyday type items. Almost every time I order from Woolies Dash there will be at least on item that’s out of stock - today it was sugar where every size pack of white sugar was out of stock. Who on earth does their stock procurement? It’s incredible how bad their stock management is. I’ve never known any retailer anywhere in South Africa that is constantly running out of stock of numerous items”

Helpful Report

Posted 3 years ago

Woolworths SA is rated 1.5 based on 657 reviews