Woolworths SA Reviews

Name: Woolworths SA
Rating: 1.49

1.5 Rating 657 Reviews

11 %

of reviewers recommend Woolworths SA

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Metrics

1.5

Based on 657 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Woolworths SA 2 star review on 2nd September 2025

Anonymous

Woolworths SA 1 star review on 30th August 2025

Itumeleng

Anonymous

Woolworths SA 1 star review on 26th July 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We found a maggot in our flour and it was still alive and there was a whole group”

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Posted 3 years ago

“Woolworths online is appalling. Absolutely bad service. I ordered on 27/06/2022. They never called or did anything. Kept on being told about this and that going to couriers. I cancelled my order today and Lord knows when I will get my money back. I will never use them again.”

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Posted 3 years ago

“Waiting for my delivery and once again no notification that my delivery was delayed, even though a consultant phoned me yesterday to follow up and confirmed it was out for delivery - followed up today - not out for delivery and consultant said they would follow up - NOTHING NO CALL BACK NADA...... Not the first time!!! For all I know my order has been delivered to the totally incorrect address as what happened this week (an order sent to and printed for my address yet when following up on the order number when seeing the items were not for me, it was for a Johannesburg address - I'm in Cape Town )!!!! These guys should not be offering online services as time and time again there are issues.”

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Posted 3 years ago

“I ordered online for the convenience of not having to go to a shopping mall and this is how my item arrives????????”

Woolworths SA 1 star review on 5th July 2022

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Posted 3 years ago

“Good day I am irrate woolworths customer. On Friday my delivery came and only noticed when I was unpacking my shopping that two meatballs were short out of the packet . I reported it and was updated that my delivery would come on Saturday which never happened . I am emailed and didn't get any response. I called and was promised a delivery on Saturday. Two weeks ago my delivery for over R1000 consists only of two packets the balance was later delivered. I need compensation for the bad serviceand inconvenience. Please to sort out my delivery for Sunday today . Many thanks Brittany Yorke”

Woolworths SA 1 star review on 3rd July 2022

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Posted 3 years ago

“So unhappy 🙁 online shop at food ... nobody is contacting me giving my refund for food I didn't receive... they took that amount.... for nothing. I email I phone and nothing... so be forewarned”

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Posted 3 years ago

“Bought your Portuguese rolls to be heated in the oven, we kept putting them back in the oven, they were just too much dough which was awful. Eventually cut them into thin slices & tried toasting them, uugh!”

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Posted 3 years ago

“Woolworths Town Square. Train your staff not to push past clients without apologising. You have social distancing rules in store but you staff does not know what it means. Also the noise they make as the always chatting to each other. It's disgusting screaming and shouting. It is both annoying and aggravating. The blank stares they give when asked questions is very annoying. Do the speak and understand English?”

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Posted 3 years ago

“Purchased lettuce from woolworths and noticed it was brown and then upon peeling off leaf by leaf to rinse I saw a worm.”

Woolworths SA 1 star review on 21st May 2022

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Posted 3 years ago

“If you want your money stolen, i.e.charged for goods NOT delivered, then Woolworths Online is the place for you. Absolutely shocking that a company who pretends to be all about customer can be so poor at customer service. And don't expect to get any help, especially if you are dealing with WW Canal Walk”

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Posted 3 years ago

“If I could give this no stars I would! I ordered foundation and nail polish exactly today one month ago. The customer service is terrible, I asked reagrfing my delivery on the 12th and the next day they I have been advised I have been advised that my parcel has been given to some stranger with the name Nicholas. On that day I have expressed I do not know the person. I looked in my complex and nobody knew him since that day untill the 24 they kept telling me the guy has the parcel they made me feel like a liar as I ahve said several times I don't have the parcel!!! Nobody apologized regarding that they dropped my products with a stranger. The last call I had no compensation nothing were provided I guess it's bacuse I used a voucher that they gave me I'm not valued enough as a customer. The last call she just said the courier guy will trave the parcel and he will call me I didn't make the the order by the courier guy I made it by Woolworths direct I would like to repost this wherever I can because I feel like this and never imagined this from a established company as Woolworths it's pathetic. I have ordered a credit card 2 months ago still not received it, the only people that actually helped me where flamingo square staff and the manager. I have stated several times I need the foundation as I need to travel to the UK and I have acne I just the that but j still felt like a liar. I asked them to send me the Nicholas person number but they don't even have that so I can call him since they just blame me. Untill this day I have nothing. I have stated hoe unhappy I feels s customer, so now I state on social platforms how unhappy I feel over this, how unvalued I feel. No matter if it's part of a voucher or not I paid the rest of the money in even if it's a voucher or not we work hard for our money in this country everyone even your staff, do not treat people like that. I have seen several bad reviews on hele peter just close the online business if you do not have ethics and the customer service proper customer service.”

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Posted 3 years ago

“My order was delivered to an incorrect address without any notification or indication from Woolworths SA. The recipient was thankfully kind enough to contact me to receive my items. Pathetic delivery service.”

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Posted 3 years ago

“Terrible online service, stop the service. Placed an order on Wednesday to be delivered on Thursday, store called advising there will be a delay and I will receive same on Friday, I understood. We then get our food order on Friday with only half of the items, the driver then advised that we will receive the remainder on Saturday morning, it's now the afternoon, no feedback from Woolworths on the missing items, no calls from them and when we try calling the store there is no answer. I will never order from this store again pathetic customer service. First and last.”

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Posted 3 years ago

“Placed order Wednesday 13th April for delivery Thursday the 14th. Received 1 item on the 14th and nothing more. No easter eggs for my Grandson. Everytime I call I get nowhere. Disgusted in their service. They make me believe I will get it today but will probably only receive it Tuesday which is too late for Easter. Never again”

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Posted 3 years ago

“What a pathetic non working app. Customer service stinks. I now shop at Edgars and Foshini.”

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Posted 3 years ago

“I am sincerely hoping something can be done about the management of our Woolworths store in Market Square. In Plettenberg Bay. Yesterday we were at Woolworths Knysna. The shelves were well packed and fresh stock was unpacked in all of the fresh produce aisles continuously. The staff had a sense of urgency, walked fast and were super helpful, unlike what I experience here in Plett... I had forgotten a number of items and today early afternoon went to Woolworths Marlet Square. Yet again the shelves were empty. I canNOT understand how all the stops are pulled out and shelves are well stocked during peak season and now we have to tolerate this sad state of out of stocks during the week and even on a Friday. All I can say Thank goodness for the likes of Robberg Fisheries and The Deli. My shopping patterns have changed since moving to Plett, but having a Woolworths store here that is just so poorly managed is not acceptable. Why can our annual visitors enjoy a great shopping experience and yet for the locals they don't care. It is a real disgrace.”

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Posted 3 years ago

“Woolworths centurion is a dumpster fire! I went shopping there today at the food market- when I queued up to pay, they actually made me and some other customers take our huge trolleys and walk right to the back of the store to pay at the men’s clothing section!!! Firstly, it was an effort walking through all those sections full of people to actually get there. Then when we finally got there- the line was packed! Finally, when it was time for us grocery shoppers to pay- our trolleys were barely fitting through those narrow booths! What an effort it was to take our heavy groceries out in that small space- and plus when the teller was scanning the items, half of them were falling off the counter because there wasn’t any space! Ofcourse there wasn’t- those tills are made for clothing NOT groceries! People’s groceries were falling, we were crashing into one another- what a damn disaster!!!! And the staff were just standing around watching us, not even bothered to help! Their staff at centurion are not only stupid for making such a rule, they are also rude and inconsiderate! What a terrible experience! Especially at a place like woolworths! I’ll never go back”

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Posted 3 years ago

“Be warned - when ordering online from Woolworths, the delivery service is appalling. I ordered online on the 26/11 number: o827666132. The delivery date has come and gone and nothing has been delivered to date. The call centre is unable to provide answers. Still waiting...”

Woolworths SA 1 star review on 16th December 2021

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Posted 3 years ago

“The website and app is absolutely annoying. It is so slow and possibly the worst website and app to use. Please make this better to use.”

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Posted 4 years ago

“My husband and I had a somewhat disappointing and confusing experience with Woolworths in Baywest. My husband received a gift from his grandmother in the post for his birthday which consisted of 2 pairs of shorts from Woolworths with the tags still attached. Unfortunately the shorts were hopelessly too big so we decided to take it in to Woolworths to exchange them for a smaller size. When my husband had found suitable items to exchange for the large shorts he was told that they can't assist him as the shorts had been removed from their system a month prior. We asked what does that mean and were told that because the items had been removed from the system, "they aren't even worth 1 cent" and that they refuse to exchange the items. That seems like a very bold statement for a retail store that constantly boasts the best quality in everything that they sell. I'm somewhat confused by the statement that was made, what does that tell us about the quality of the items they sell to us, the public, if THEY DON'T even want it back. We have received gifts of clothing in the past from other retail stores and have never had any issues in returning the items provided we still had the tags. Yet, Woolworths refuses to assist us. My husband phoned their head office to complain and was told that he should have brought it back a month earlier. Have I missed the latest news, has the time machine finally been invented?!?!? I checked, it hasn't sadly... Perhaps Woolworths should change their Customer Care department into the captain hindsight department. At least you would know what to expect before attempting to contact them. Let me save you the call, their response is "We can't help you". My advice for people who STILL shop at Woolworths is to not purchase a gift for anyone who is on the other side of the country, be kind and purchase a gift elsewhere where customer care does exist, otherwise the gift you purchase might end up being about as useful as an ice cream toaster. From what I have seen in other Woolworths reviews, other people are getting fed up with their lack of customer care. This Woolworths in particular downsized recently, yet they still make no attempt to provide a pleasant shopping experience. Sadly, many businesses have closed due to the effects of the pandemic. Are these the signs of the last days of Woolworths? Perhaps, we'll have to wait and see. One thing I know for certain is that we will no longer be supporting Woolworths due to their bipolar tendencies and self-focused, questionable policies. We would rather support other small businesses and retail stores that know the value of true customer care.”

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Posted 4 years ago

Woolworths SA is rated 1.5 based on 657 reviews