“OMG... I HAVE NEVER SEEN SUCH UNPROFESSIONAL CONDUCT IN ALL MY LIFE WENT TO THE WOOLWORTHS STORE BROOKLYN PRETORIA YESTERDAY TO GO AN ORDER AN REPLACEMENT CARD MINE IS LOST. DO YOU THINK THEY CAN HELP NO BECAUSE THE PEOPLE OF THE FIN. DEP. WORKS FROM HOME AND THEY DON'T HAVE RESEPTION I WAS THERE FOR AN HALF AN HOUR AND THEY COULD NOT GET HOLD OF SOMEONE TO HELP BAD TELEPHONE LINES ALL THE TIME AND OMG YOU CAN NOT BELIEVE THE WAY YOU GET TREATED BY THE STAFF IN THE STORE SHE SITS ON A BAR STOOL LIKE CHAIR AND LOOKS LIKES SHE IS ON HOLIDAY A ****** YOU ATTITUDE AND DID NOT EVEN ASK IF SHE COULD TAKE MY NUMBER AND IF SOMEONE COULD PHONE ME BA K TO HELP... EISH. THIS MORNING I DECIDED TO PHONE MYSELF TO THE FIN. OR WHAT EVER DEPARTMENT THE TELEPHONE LINES WAS STILL AS BAD AS YESTERDAY BREAKING UP THE WHOLE TIME I TRIED 3 TIMES AND WHEN THE CALLS CUT OFF THEY DON'T HAVE THE RESPECT TO EVEN PHONE YOU BACK. ON THE THIRD CALL I REALLY LOST MY COOL BECAUSE THE LINE IS BAD AND I ASKED THE OPERATOR TO PUT ME THROUGH TO AND MANAGER AND HE TOLD ME HE IS NOT GOING TO HE WILL TAKE MY DETAILS AND GET SOMEONE TO PHONE.... SO WHAT HAPPENED AGAIN THE LINE WAS CUT OFF. . NO NO NO I'M TIRED OF THE SERVICE WE ARE GETTING IN THIS COUNTRY MY LIRD WHAT ARE WE GOING TO DO THIS GOES ON WITH MOST COMPANIES YOU'VE GOT TO DO WITH THESE DAYS IT IS HORRENDOUS”
“I bought an item online and I was double debited for the item. I called them for a refund and they promised to refund me within 3-5 business days, we are now in week three and when I call they tell me one and the same story. I wish we had - star ratings. Their services are poor and for one I never expected such service from a well-known store like Woolworths”
“I bought milk that was on promotion yesterday online,and when I am meant to collect it today,I am told my order was canceled by the store and reason is my card didn't process,which is lies. I called customer service & I received the most appalling service from your consultants and with a store that has a good reputation like this,I was really shocked,not only was she rude but she also hung the phone on me! I was explaining to her,how is it that my order was processed smoothly yesterday & today I am told it's canceled, it's either Woolworths is playing games with its customers or the staff at the store are taking marked down items for themselves. I then told her I don't want a refund, I want the same product I ordered,at the price I ordered in when stock is available, as per consumer policies. That's when she started shouting at me and hung up. Kindly investigate the call & revert back.”
“I'm not sure this is even worth the time. I see that Woolworths reviews are really poor and it is not surprising considering they just don't reply. I have sent numerous emails regarding an issue with the click & collect app. All round the online experience is just frustrating and it seems that it's just easier to shop online just about everywhere else. Such poor performance from a "high end" service provider.”
“Order meant to be delivered between 11am and 1pm after I checked early in the morning that this would happen!! Never arrived. Tried calling Online shopping 6 times … no reply. Now remember that online shopping call centre staff are working from HOME I believe, so why they not answering their phones? Interesting.
So never assume you’ll get your order even after you wait 5 hours. Really bad service and response handled incredibly bad by online Manager who really sounded completely disinterested.
Woolworths need to up their game on the online food side.
Not sure how you can be assured you get your order when online staff don’t answer their phones.”
“Hi my name is Petunia
Eastgate customer service the best customer service I had today 19 July 2022 with Mpho Woolworths eastgate customer service
Excellent customer service Mpho thank you ⭐️⭐️⭐️⭐️⭐️
Thank you”
“I bought a chocolate cake yesterday at Woolworths food Alberton Newmarket it’s sell by 18 July 2022 and best before 19 July 2022 but it was no longer fresh.”
“Their stores, no matter which one in the Joburg northern suburbs, are constantly running out of stock of everyday type items. Almost every time I order from Woolies Dash there will be at least on item that’s out of stock - today it was sugar where every size pack of white sugar was out of stock. Who on earth does their stock procurement? It’s incredible how bad their stock management is. I’ve never known any retailer anywhere in South Africa that is constantly running out of stock of numerous items”
“Woolworths online is appalling. Absolutely bad service. I ordered on 27/06/2022. They never called or did anything. Kept on being told about this and that going to couriers. I cancelled my order today and Lord knows when I will get my money back. I will never use them again.”
“Waiting for my delivery and once again no notification that my delivery was delayed, even though a consultant phoned me yesterday to follow up and confirmed it was out for delivery - followed up today - not out for delivery and consultant said they would follow up - NOTHING NO CALL BACK NADA...... Not the first time!!! For all I know my order has been delivered to the totally incorrect address as what happened this week (an order sent to and printed for my address yet when following up on the order number when seeing the items were not for me, it was for a Johannesburg address - I'm in Cape Town )!!!! These guys should not be offering online services as time and time again there are issues.”
“Good day I am irrate woolworths customer. On Friday my delivery came and only noticed when I was unpacking my shopping that two meatballs were short out of the packet . I reported it and was updated that my delivery would come on Saturday which never happened . I am emailed and didn't get any response. I called and was promised a delivery on Saturday. Two weeks ago my delivery for over R1000 consists only of two packets the balance was later delivered. I need compensation for the bad serviceand inconvenience. Please to sort out my delivery for Sunday today . Many thanks Brittany Yorke”
“So unhappy 🙁 online shop at food ... nobody is contacting me giving my refund for food I didn't receive... they took that amount.... for nothing. I email I phone and nothing... so be forewarned”
“Bought your Portuguese rolls to be heated in the oven, we kept putting them back in the oven, they were just too much dough which was awful. Eventually cut them into thin slices & tried toasting them, uugh!”
“Woolworths Town Square. Train your staff not to push past clients without apologising. You have social distancing rules in store but you staff does not know what it means. Also the noise they make as the always chatting to each other. It's disgusting screaming and shouting. It is both annoying and aggravating. The blank stares they give when asked questions is very annoying. Do the speak and understand English?”
“My family and I love Woolies desserts, especially on Sundays. We also love trying their new products. We recently bought the peppermint caramel filled Danish pastries... We have never ever tasted something so horrible! I don't see how Woolworths can even put that on their shelves. The flavors just do not go together! The pastry on its own would have been better! The peppermint is so overwhelming that it leaves a tast of kids panado syrup in your mouth. The caramel is tasteless due to the overwhelming peppermint... It's everything but a Woolies dessert!”
