“Absolutely disgusting service. Delivered late And poor customer service with no help. Also force you to give a driver tip before completing order for a disgusting service.”
“There is no Dash in woolies dash. The orders are more than often delivered way past the delivery slot. In addition to this when specifying that the shopper select substitutes I never get a substitute. I would expect more from woolworths.”
“Not even one star... I bought barbecue chicken pancakes and they were off before the due date on the packaging... I took one bite and realised it was off...”
“Woolworths branch at Greenacres fail to deliver service. I was told last week Friday the 14th of October 2022 that I can collect my credit card. Only for them to tell me the card printing machine is broken and they need to replace the ribbon. On Monday when I went back the technician was there and he could not fix the problem. Its almost a week later and still the same problem. Woolworths claim to be a premium retail store yet they fail to deliver simple customer service!”
“To start with Woolworths is a retail shop that is strict on quality,customer service with the friendliness to serve all south africans with the intention to satisfy each and every single customer so they can go home knowing they go home with quality food items that will last long and packed with freshness and good nutrition.Also the fact that they also sell decent clothes and other essentials(worth the money).”
“Paid extra for delivery to happen on Friday. It's Monday & driver calls as she doesn't even know where to deliver?!?! Your online service & delivery sucks. Third time I've given you a chance but disappointed again. So long and thanks for all the grief!! Checkers can get my money from now on.”
“Well what a bad experience! Ordered foodstuffs online. Was advided they could only deliver the next day between 1 and 3 pm. At 4.30 the goods had not arrived so I called and was advised that they were running late from cresta branch, apolised and said they woud refund the delivery fee. Goods eventually arrived at 8pm!! A fresh pie which was no longer fresh and definitly wouldn't be the next day if I was still bothered to eat it and a 2L ice cream tub at R95.99 which was completely melted. Tried calling no reply so sent an email which they answered today at 11 saying they could either collect the spoilt stuff or i must send a photo after I told them I had thrown them out and said well then there is nothing they can so. Sevice in South Africa just gets better and better!!!!”
“Paid for delivery in 1-3 working days. Got a text to say it was out for delivery on third day. Waited at home. Never arrived. Cannot get hold of anyone as usual. No idea when it will be delivered. Shocking service.”
“We visited Woolworth Brooklyn Restaurant on Friday 16 Sept. It is a lovely restaurant but the service is very poor. What a delightful change we found on Friday with your new manager, Mr Naude. It is not there yet but is much better than it used to be. It needed a manager like this. Thanks”
“I would like to congratulate the company on getting a 48 % on the Fashion Revelation Index as it had managed to get this grade passing a few major brands who scored a zero .
I am happy to say that the brand is on the right path . There is still for improvement here and there.
The brand should include more of its production areas.”
“Woolworths delivery service is shocking. I have to sit at home another day (day 3) and wait for my order after the courier company said it will be delivered 3 days ago. I hope it that it will be delivered today”
