Woolworths SA Reviews

Name: Woolworths SA
Rating: 1.51

1.5 Rating 623 Reviews

11 %

of reviewers recommend Woolworths SA

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Metrics

1.5

Based on 623 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Woolworths SA 1 star review on 26th July 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“2 weeks later and STILL waiting for Woolworths to credit my account for an order that WASNT delivered. Avoid Woolworths online .. useless”

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Posted 3 years ago

“I bought milk that was on promotion yesterday online,and when I am meant to collect it today,I am told my order was canceled by the store and reason is my card didn't process,which is lies. I called customer service & I received the most appalling service from your consultants and with a store that has a good reputation like this,I was really shocked,not only was she rude but she also hung the phone on me! I was explaining to her,how is it that my order was processed smoothly yesterday & today I am told it's canceled, it's either Woolworths is playing games with its customers or the staff at the store are taking marked down items for themselves. I then told her I don't want a refund, I want the same product I ordered,at the price I ordered in when stock is available, as per consumer policies. That's when she started shouting at me and hung up. Kindly investigate the call & revert back.”

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Posted 3 years ago

“I'm not sure this is even worth the time. I see that Woolworths reviews are really poor and it is not surprising considering they just don't reply. I have sent numerous emails regarding an issue with the click & collect app. All round the online experience is just frustrating and it seems that it's just easier to shop online just about everywhere else. Such poor performance from a "high end" service provider.”

Woolworths SA 1 star review on 27th July 2022

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Posted 3 years ago

“I ordered goat milk last week but they haven't delivered it I'm very angry”

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Posted 3 years ago

“Order meant to be delivered between 11am and 1pm after I checked early in the morning that this would happen!! Never arrived. Tried calling Online shopping 6 times … no reply. Now remember that online shopping call centre staff are working from HOME I believe, so why they not answering their phones? Interesting. So never assume you’ll get your order even after you wait 5 hours. Really bad service and response handled incredibly bad by online Manager who really sounded completely disinterested. Woolworths need to up their game on the online food side. Not sure how you can be assured you get your order when online staff don’t answer their phones.”

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Posted 3 years ago

“Hi my name is Petunia Eastgate customer service the best customer service I had today 19 July 2022 with Mpho Woolworths eastgate customer service Excellent customer service Mpho thank you ⭐️⭐️⭐️⭐️⭐️ Thank you”

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Posted 3 years ago

“I bought a chocolate cake yesterday at Woolworths food Alberton Newmarket it’s sell by 18 July 2022 and best before 19 July 2022 but it was no longer fresh.”

Woolworths SA 1 star review on 16th July 2022

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Posted 3 years ago

“Their stores, no matter which one in the Joburg northern suburbs, are constantly running out of stock of everyday type items. Almost every time I order from Woolies Dash there will be at least on item that’s out of stock - today it was sugar where every size pack of white sugar was out of stock. Who on earth does their stock procurement? It’s incredible how bad their stock management is. I’ve never known any retailer anywhere in South Africa that is constantly running out of stock of numerous items”

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Posted 3 years ago

“We found a maggot in our flour and it was still alive and there was a whole group”

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Posted 3 years ago

“Woolworths online is appalling. Absolutely bad service. I ordered on 27/06/2022. They never called or did anything. Kept on being told about this and that going to couriers. I cancelled my order today and Lord knows when I will get my money back. I will never use them again.”

Helpful Report

Posted 3 years ago

“Waiting for my delivery and once again no notification that my delivery was delayed, even though a consultant phoned me yesterday to follow up and confirmed it was out for delivery - followed up today - not out for delivery and consultant said they would follow up - NOTHING NO CALL BACK NADA...... Not the first time!!! For all I know my order has been delivered to the totally incorrect address as what happened this week (an order sent to and printed for my address yet when following up on the order number when seeing the items were not for me, it was for a Johannesburg address - I'm in Cape Town )!!!! These guys should not be offering online services as time and time again there are issues.”

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Posted 3 years ago

“I ordered online for the convenience of not having to go to a shopping mall and this is how my item arrives????????”

Woolworths SA 1 star review on 5th July 2022

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Posted 3 years ago

“Good day I am irrate woolworths customer. On Friday my delivery came and only noticed when I was unpacking my shopping that two meatballs were short out of the packet . I reported it and was updated that my delivery would come on Saturday which never happened . I am emailed and didn't get any response. I called and was promised a delivery on Saturday. Two weeks ago my delivery for over R1000 consists only of two packets the balance was later delivered. I need compensation for the bad serviceand inconvenience. Please to sort out my delivery for Sunday today . Many thanks Brittany Yorke”

Woolworths SA 1 star review on 3rd July 2022

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Posted 3 years ago

“So unhappy 🙁 online shop at food ... nobody is contacting me giving my refund for food I didn't receive... they took that amount.... for nothing. I email I phone and nothing... so be forewarned”

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Posted 3 years ago

“Bought your Portuguese rolls to be heated in the oven, we kept putting them back in the oven, they were just too much dough which was awful. Eventually cut them into thin slices & tried toasting them, uugh!”

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Posted 3 years ago

“Woolworths Town Square. Train your staff not to push past clients without apologising. You have social distancing rules in store but you staff does not know what it means. Also the noise they make as the always chatting to each other. It's disgusting screaming and shouting. It is both annoying and aggravating. The blank stares they give when asked questions is very annoying. Do the speak and understand English?”

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Posted 3 years ago

“Great service from Paris.... Woolworths Fourways Mall. Outsourced a product that was not available in store and called me the next day to collect.”

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Posted 3 years ago

“My family and I love Woolies desserts, especially on Sundays. We also love trying their new products. We recently bought the peppermint caramel filled Danish pastries... We have never ever tasted something so horrible! I don't see how Woolworths can even put that on their shelves. The flavors just do not go together! The pastry on its own would have been better! The peppermint is so overwhelming that it leaves a tast of kids panado syrup in your mouth. The caramel is tasteless due to the overwhelming peppermint... It's everything but a Woolies dessert!”

Woolworths SA 5 star review on 23rd May 2022

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Posted 3 years ago

“Purchased lettuce from woolworths and noticed it was brown and then upon peeling off leaf by leaf to rinse I saw a worm.”

Woolworths SA 1 star review on 21st May 2022

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Posted 3 years ago

“Just made the best experience with Woolies - I wasn't able to use my MySchool card anymore because the magnetic strip was detached. At the till I asked for a new card and I received one. At home I tried to link the card to my account - because this was not possible to link online I sent an email to Woolies explaining the fact. They came back per email to me and only asked for the new card No. which I sent them back. After 30 Minutes my new card was issued ! What a great experience. Thank you !!!”

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Posted 3 years ago

Woolworths SA is rated 1.5 based on 623 reviews