Woolworths SA Reviews

Name: Woolworths SA
Rating: 1.51

1.5 Rating 623 Reviews

11 %

of reviewers recommend Woolworths SA

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Metrics

1.5

Based on 623 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Woolworths SA 1 star review on 26th July 2025

Anonymous // 01/01/2019

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“Happy with Tshegogatso's customer service @greenstone mall”

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Posted 2 years ago

“Woolworths app doesn't even deserve the one star, I wish I checked the reviews before I attempted the online purchase. My order was cancelled due to a technical glitch on the Woolworths side, and they cant explain why this happened. So now I sit with no order and money debited off my account. How is it brand like Woolworths have incompetent app designers, that cant get this right, when other brands like Checkers and Pick n Pay work perfectly well.”

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Posted 2 years ago

“6-Fruit mince pie selection: Far too sweet and over the top to the point that it is unpleasant not to mention unhealthy. Definitely a case of more is not better.”

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Posted 2 years ago

“I bought a mens short and after 2 washes the colour just fade away look like an old worn shory”

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Posted 2 years ago

“street names wrong on map. Search engine impossible. Search samosas & it gives peanut butter. The app designer is an idiot & the bad experience chases customers away Back to Checkers60!”

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Posted 2 years ago

“The worst service you can ever ask for! Imagine the whole department not having the drivers number at that time you’ve paid for a time slot! Horrible service I will never buy again ever! This is nonsense pure one!”

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Posted 2 years ago

“Why break something that wasn’t broken? The Woolies Dash worked fine as a stand alone app and then you decide to combine it with the main Woolworths App and what a disaster ! The chat to the shopper hardly ever works so orders arrive incomplete without any knowledge to the customer and it’s highly annoying and irritating and maybe do something about whoever manages LONGBEACH Mall! Too many chiefs walking around with hands in pockets and showing no interest. Complaints fall On deaf ears it’s all just unacceptable. I shop daily using the app and it’s now an annoyance and no longer a pleasure or convenience. The app shows no stock, I get into my car and drive to the store only to find stock! Get your act together Woolworths ! Today my main ingredient wasn’t available and because your chat with shopper doesn’t work, your shopper called me to tell me this so I told him to cancel the entire order which wasn’t done so the driver arrived within 5 minutes with the rest of the order which served no purpose as the main ingredient was missing! I sent it back and expect a full refund by close of business today! Such bad service that I have never experienced before”

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Posted 2 years ago

“I wish I had looked at these reviews before purchasing from Woolies but seeing that they are well-known and trusted brand in the retail store arena, I just assumed that they would keep that level of quality online as well. They have basically scammed me out of my money. I purchased multiple pairs of shoes form my baby and nothing has been delivered to me. When I track the order, it shows that it has been delivered but yet I know nothing of this delivery. I have checked and found that the address & contact number that I entered are both correct. When I try to reach out to customer service I am met with unbelievable incompetence and then complete silence.”

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Posted 2 years ago

“They cannot get it right to e-mail a statement every month”

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Posted 2 years ago

“Can't I give it a zero? This service is so incredibly bad; from taking money without delivering products, through to poor communication and seldom getting an order right. When compared to competitors, just not worth the hassle!”

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Posted 2 years ago

“Terrible service for the 2nd time in the Cafe at WW Woodlands! Took 45 min for a simple breakfast! Staff too busy talking and shouting to each other! When complaining the male manager did not even come to our table to apologize! So sad as the meals were always excellent! Sorry you won’t see us again!”

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Posted 2 years ago

“Poor customer service-Credit card .Acquisition department and ID verification department ignore emails and never respond. At first I was sent back and forth then was ignored completely with no feedback requested.”

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Posted 2 years ago

“provides the worst online shopping.”

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Posted 2 years ago

“Fast, efficient service always!”

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Posted 2 years ago

“I bought gluten-free banana muffins from the Strand Woolworths and was horrified to find rat droppings in my muffins!!! I will never buy anymore baked goods as they obviously leave their flours somehow exposed!”

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Posted 2 years ago

“Really have the worst customer service I have ever experienced, total don't care attitude. I won't support them anymore”

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Posted 2 years ago

“Have been having terrible experience with woolworths online. Have tried to resolve with customer service but they are even worse. Been trying to get a refund for an undelivered order for over a month. Customer service is slow to even respond and has to be contacted on numerous occasions. Even the managers are of no help. Very unhappy customer”

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Posted 2 years ago

“A Special thank you goes out to Jesse' Murugan from the Pietermaritzburg Atlone Branch who goes beyond the call of duty.He places the customer 1st with such care and is so helpful. Wishing you a Life time of complete success and Prosperity in all your endeavours.”

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Posted 2 years ago

“Absolutely disgusting service. Delivered late And poor customer service with no help. Also force you to give a driver tip before completing order for a disgusting service.”

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Posted 2 years ago

“There is no Dash in woolies dash. The orders are more than often delivered way past the delivery slot. In addition to this when specifying that the shopper select substitutes I never get a substitute. I would expect more from woolworths.”

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Posted 2 years ago

Woolworths SA is rated 1.5 based on 623 reviews