Zazzle Reviews

Name: Zazzle
Rating: 4.55

4.6 Rating 7,009 Reviews

89 %

of reviewers recommend Zazzle

Company Reviews

Questions

Metrics

4.6

Based on 7,009 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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888-892-9953

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251

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would give no stars if possible. My experience was nothing but terrible. We placed and order and PAID for something we needed way in advance. Everything was IN STOCK and the order went through. Almost 3 weeks later, I emailed in to get an update on my order as we needed this for a VERY important event, as they had a sponsors information on it. I was assured by 3 different representatives that it has been expedited in production and there is nothing to worry about it would be arriving either last Friday (4/22) or Monday (4/25 which is also the day of event) if not earlier. I was told this three different times by three different people. I was finally at ease they were going to arrive on time; no problems. I reached out multiple times yesterday morning as the event was at 1:30pm. I never heard anything at all back until day of the event at 1:23 pm that you are unable to fulfill the order as the paper napkins were out of stock. WHY? This should have been looked at closely and I should have been notified way prior like on the day I placed the order. I am ashamed I even decided to go with Zazzle for this order and will never be using you again in the future nor recommending to anyone.”

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Posted 3 years ago

“Very unsatisfied with the way my buttons turned out. Poor printing quality and the majority arrived damaged. Also, PAID for PREMIUM shipping for a couple of name tags. Tags were estimated to be delivered by TODAY. ONLY to find out that it has not been picked up by USPS yet. People pay high shipping prices expecting their items to come within a certain time frame. Zazzle is a HUGE DISAPPOINTMENT!!”

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Posted 3 years ago

“Product arrived damaged. Phone support said they would replace it, but replacement never arrived.”

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Posted 3 years ago

“I ordered b-day napkins for my 100 y/o mother well ahead of the event. Was told it would take a max. of 10 working days to make. Called several (4) times and always told not to worry, the napkins would be delivered on time. 14 working days later with only 2 days before event I was told they couldn't make them. Had to cancel order & was left to find non personalized napkins at last minute. Used Zazzle once before but won't use Zazzle again!”

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Posted 3 years ago

“Poor printing quality issues. please beware! you will only get credit for half of your project. meaning you will eat the rest!”

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Posted 3 years ago

“Wish I could give a ZERO STAR to Zazzle re my order. Had I read these reviews, I would NEVER have ordered my birthday invites from Zazzle. They had a typo on my invitation (had to write over the invitation to correct it!) and the return address on my special, expensive envelopes was SO LARGE it was embarrassing. I went to a stationery store and bought blank mailing envelopes. Also, "Katie Ann" took my phone call, promised I would hear back with a resolution in "about an hour" and that was 24 hours ago!”

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Posted 3 years ago

“Terrible service!! Ordered prayer cards for my moms funeral..Ordered 03-06 and was shipped out on the 03-08..I was p r omised delivery by the 03-15..Never happened..Received two emails citing problems and would be delivered by 03-18..One day before funeral..Nope didnt happen either..Zazzle has more negative reviews than positive...will never use again..Thank god Amazon saved the day with same day shipping!!!”

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Posted 3 years ago

“Hardly any other marketplace offers as many pirated copies as Zazzle. Un d Zazzle itself should not care. They probably just want to make a lot of money. Whether they are pirated designs or not doesn't seem to matter here. A disgrace!”

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Posted 3 years ago

“I received my order in a reasonable time frame and in good condition but the colors not at all what I was expecting. On line colors look very light country colors. What I received is very dark blue pattern very out of focus. Very disappointed”

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Posted 3 years ago

“very bad, more than a month and I still waiting for my order. and it will never come.”

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Posted 3 years ago

“They didn't print my order because a copyright mistake issue. I tried to call them several times during business hours but they never answer saying to call back "during business hours".”

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Posted 3 years ago

“I paid $25.29 for shipping a chemo blanket and 9 days later it has not yet arrived.”

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Posted 3 years ago

“Ordered invitations a month before I needed them and a month later they have not arrived and there are no update or any way to information.”

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Posted 3 years ago

“So wrong that I’ve purchased tags and was not happy with it. Item was so bad and I’ve emailed the company and it’s like there is no one working for the company. I will never buy from them. Customer service is horrible!!”

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Posted 3 years ago

“I’d give a zero if I could ordered a shirt for my boss I live in Indiana the package went from Texas to Arizona back to Texas to Illinois to Indiana to Pennsylvania to Detroit makes no sense and also had my credit card number stolen from guess where that’s right Texas maybe a coincidence either way the package could of been here early but nope they ride it out either way don’t waste ur money”

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Posted 3 years ago

“If I could give zero star, I would! Zazzle product have a misleading labels! They don’t specify about the materials they use! You order a canvas print and you will get a fake foam print! All I have invested on their customized product was just waste of money!”

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Posted 3 years ago

“Canceled my order without informing me. It didn’t comply with their community guidelines, which was all about offensive designs. Nothing offensive whatsoever about my design. Had to reorder of a more capable site, but I didn’t receive my order in time for the planned event I required them for. Now I gotta cross my fingers and hope I get my refund!!”

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Posted 3 years ago

“Twice I ordered a personalised card and twice it was never delivered! They do not say the delivery company and there was no way of checking where it was delivered ie no pic. They tell you it’s delivered when it is not”

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Posted 3 years ago

“My review is in relation to zazzle black, where I am charged $9.99 a year for free shipping after a free trial. I never signed up for it, never wanted it and didn't know I was in the trial period, thus never canceled it, so was charged. I'm so sick of these marketing tricks where either I neglected to uncheck a box or missed some fine print and end up with an unwanted subscription. I don't want to have to call customer service, I don't want to plead my case to them. It's worth the 10 bucks to be able to vent and warn others to check and double check their order to be sure they aren't purchasing something they never wanted.”

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Posted 3 years ago

“Everything!! Our wedding invitations shipped to a couple that lives in a completely different part of Oklahoma. They delivered them to is (thank goodness for their honesty. We then received an order that was meant to go to Tulsa and we live in Okc. It was invitations to an event and we called the company who ordered the invitations and it was too late and they were unable to use them. What is going on for all these orders to be received at wrong addresses? 405-694-1355”

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Posted 3 years ago

Zazzle is rated 4.6 based on 7,009 reviews