Zazzle Reviews

Name: Zazzle
Rating: 4.55

4.6 Rating 7,004 Reviews

89 %

of reviewers recommend Zazzle

Company Reviews

Questions

Metrics

4.6

Based on 7,004 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Phone:

888-892-9953

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251

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered the memorial flag and the pictures were great. The issue I have with the flag is on their website they stated that, "Our garden flags are printed on 100% weatherproof polyester that won't fray or fade." It didn't last a year without it fading. When I contacted them they stated that it's normal for it to fade with it being in the sunlight. I then replied with the statement on their website that states it won't fade and they said they would inform their production team and offered a 50% discount off any item lol”

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Posted 2 years ago

“I placed an order for business cards with express delivery ($23 extra). Needed them ASAP. I logged onto my account the next day to check the order status and found out it was cancelled— no email or text notification whatsoever. I understand if something I put on the cards violated the company's guidelines. However, to not notify me, especially when I'm paying a high delivery fee for EXPRESS shipping (the maximum amount), is incredibly bad customer service and highly unprofessional. Shop for personalized items as well.”

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Posted 2 years ago

“The product that I ordered was very low quality. Had to throw it away.”

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Posted 2 years ago

“The photos for my sons thank you cards were taken professionally and looked fine on the preview when I made them. When I got the thank yous I was very disappointed because the photos all came out so grainy. I looked into returning them but it seemed like such an ordeal and you have to pay for your own shipping to send it back so unfortunately I had to use the ones I had.”

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Posted 2 years ago

“I wouldn’t even give Zazzle a 1 star but zero stars wasn’t available. When I printed the invites for my baby shower they had no issue printing them even though it was a purchased template. When I went to print the thank you cards for the baby shower they cancelled my order with a horrible excuse. They printed my baby shower invites which were also Pooh and not offered by them but when I went to print my purchased template of Pooh for the thank you card they denied it. They had already taken the money from my bank account and are not willing to accommodate me in any way to make things right. I wouldn’t recommend Zazzle to my worst enemy. Avoid using at all costs because this company is a complete disappointment.”

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Posted 2 years ago

“Under impressed with the quality of name badge. I would look else where.”

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Posted 2 years ago

“I'm so disappointed. Cheap material feels like paper. I ordered bling name tags and there is no bling..UGH!”

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Posted 2 years ago

“The picture was not centered on the shirt and it was crooked. Never will I order ANYTHING again”

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Posted 2 years ago

“They are the worst !!! . They don’t know what they’re doing , it seems like there is never anyone there to answer the phone . Who starts their customer service at 12 pm eastern standard time ? Really ? Hire some remote people on the EAST COAST!! The shipping is terrible . I paid a hefty $25 for expedited two day shipping that I ordered over a week ago and have not received my order yet .I want my shipping fee back now . This is the WORST , most unprofessional company I have ever had the displeasure of dealing with . They need to Train their staff and get their customer service together for god sakes . I’m at my wits end with these people .”

Helpful Report

Posted 2 years ago

“Do not order from this company Got my order wrong, they sent the item twice and still got it wrong Very bad customer service too”

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Posted 2 years ago

“Don't order if you need by a certain date. I was assured that my item would arrive prior to an anniversary date. It did not. As of the date of the anniversary the only thing done was the shipping label was printed. My card was charged when order was placed.”

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Posted 2 years ago

“Why is shipping so expensive on Zazzle? Over $15 to send a birthday card or a couple of pages of address labels. Please explain the high cost of sending a piece of paper.”

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Posted 2 years ago

“After paying for my child’s graduation announcement they canceled my order stating trademark issues because I had in the announcement that she is attending Oregon State University. They said they can’t produce anything with that name on it. What kind of announcement WOULDNT state a school? Idiots.”

Helpful Report

Posted 2 years ago

“I ordered special personalized wedding shower napkins on Jan. 27, 2022. I was told they would be delivered by April 28, 2022. My shower was May 7, 2022. When they didn't arrive by May 1, I called customer service. Guess what? They had not even started them. No email...no anything stating they were not going to arrive. Don't waste your time on the trash company. Oh, and my debit card went through the day I placed the order. We'll how long it takes to get a refund.”

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Posted 2 years ago

“I would give them zero stars. I am very disappointed. I placed my order for yard signs on 4/12/22. Delivery was supposed to be by 4/26. On 5/2 I spoke with customer service who guaranteed I would have my order on 5/6. I didn’t see my account update on 5/3 as I was told so I called again. I was then told the same thing that my order would ship by Thursday, 5/5. Today, nothing. I called again and could not get confirmation that my order would ship today. How long does it take to print two small yard signs? Now I have nothing for my daughters college graduation. Don’t order anything from this website. I’m hoping I actually get a refund.”

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Posted 2 years ago

“The print wasn’t centered…”

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Posted 2 years ago

“Half my cards were misprinted and customer service ignored 4 of my attempts to resolve the issue until I gave up. Never again. AVOID!!”

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Posted 3 years ago

“Terrible. Product missed deadline of my prty”

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Posted 3 years ago

“I was very disappointed in the product. It is almost embarrassing. I ordered bereavement thank you CARDS, and received the flimsiest single piece of paper (thinner than a normal piece of paper). This is suppose to be a keepsake of my son's life and this is what I waited 2 weeks for! Extremely disappointing!! Even if they were free it would be too much.”

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Posted 3 years ago

“Worst online experience ever. Website is not user friendly. Definitely sticking with shutterfly.”

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Posted 3 years ago

Zazzle is rated 4.6 based on 7,004 reviews