Zazzle Reviews

Name: Zazzle
Rating: 4.52

4.5 Rating 6,328 Reviews

88 %

of reviewers recommend Zazzle

Company Reviews

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Metrics

4.5

Based on 6,328 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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888-892-9953

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Brenda

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a personalised golf towel costing £20.61 (the item was very small) and together with the padded envelope it weighed 100 gms. I was then charged £13.79 ($16.89 US) in shipping costs! I’ll never use Zazzle again.”

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Posted 1 year ago

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Posted 1 year ago

“They sure did charge the card quickly but no products showed up and no customer service that help you. Stay away and use more trustable sites.”

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Posted 1 year ago

“The items ordered looked so much better in the picture. When I received it, they are cheap and plastic. Very disappointed.”

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Posted 1 year ago

“During checkout did not see shipping will ship in 2/3 weeks. Never again I needed my item for a party and I had to email just to find out it takes this long. Poor delivery”

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Posted 2 years ago

“I changed the wording BEFORE placing my order, but the order came with the original wording. The cards say “Jalane & Stephan” instead of “Steve & Jalane”. It seems as if the website was unable to delete the original wording and defaulted to it when I placed my order. Now I have “Save the Date” cards that are useless!”

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Posted 2 years ago

“I ordered memorial cards for my mother who had just passed away. The cards came with a 1/4” offset, that is to say if you cut out the cards the front was perfect and the back had 1/4” missing off the side. When I contacted them they said the problem was with my initial order. (Umm all you do is fill in the blanks and upload a photo, not sure how that was my fault). They said they who do an edit that I should use which I did. Please keep in mind that I’ve now paid for shippping twice which is almost $30! We’ll the cards came again today…with a 1/4” offset AGAIN! how can a company have zero quality control?? I’m in a hurry what excuse they’ll use this time seeing as it was their edit that I used. Please don’t order from here. I didn’t get the cards in time for the funeral and now I’m already out $30 in shipping with nothing to show for it.”

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Posted 2 years ago

“I ordered the memorial flag and the pictures were great. The issue I have with the flag is on their website they stated that, "Our garden flags are printed on 100% weatherproof polyester that won't fray or fade." It didn't last a year without it fading. When I contacted them they stated that it's normal for it to fade with it being in the sunlight. I then replied with the statement on their website that states it won't fade and they said they would inform their production team and offered a 50% discount off any item lol”

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Posted 2 years ago

“I placed an order for business cards with express delivery ($23 extra). Needed them ASAP. I logged onto my account the next day to check the order status and found out it was cancelled— no email or text notification whatsoever. I understand if something I put on the cards violated the company's guidelines. However, to not notify me, especially when I'm paying a high delivery fee for EXPRESS shipping (the maximum amount), is incredibly bad customer service and highly unprofessional. Shop for personalized items as well.”

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Posted 2 years ago

“The product that I ordered was very low quality. Had to throw it away.”

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Posted 2 years ago

“The photos for my sons thank you cards were taken professionally and looked fine on the preview when I made them. When I got the thank yous I was very disappointed because the photos all came out so grainy. I looked into returning them but it seemed like such an ordeal and you have to pay for your own shipping to send it back so unfortunately I had to use the ones I had.”

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Posted 2 years ago

“I wouldn’t even give Zazzle a 1 star but zero stars wasn’t available. When I printed the invites for my baby shower they had no issue printing them even though it was a purchased template. When I went to print the thank you cards for the baby shower they cancelled my order with a horrible excuse. They printed my baby shower invites which were also Pooh and not offered by them but when I went to print my purchased template of Pooh for the thank you card they denied it. They had already taken the money from my bank account and are not willing to accommodate me in any way to make things right. I wouldn’t recommend Zazzle to my worst enemy. Avoid using at all costs because this company is a complete disappointment.”

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Posted 2 years ago

“Under impressed with the quality of name badge. I would look else where.”

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Posted 2 years ago

“I'm so disappointed. Cheap material feels like paper. I ordered bling name tags and there is no bling..UGH!”

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Posted 2 years ago

“The picture was not centered on the shirt and it was crooked. Never will I order ANYTHING again”

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Posted 2 years ago

“They are the worst !!! . They don’t know what they’re doing , it seems like there is never anyone there to answer the phone . Who starts their customer service at 12 pm eastern standard time ? Really ? Hire some remote people on the EAST COAST!! The shipping is terrible . I paid a hefty $25 for expedited two day shipping that I ordered over a week ago and have not received my order yet .I want my shipping fee back now . This is the WORST , most unprofessional company I have ever had the displeasure of dealing with . They need to Train their staff and get their customer service together for god sakes . I’m at my wits end with these people .”

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Posted 2 years ago

“Do not order from this company Got my order wrong, they sent the item twice and still got it wrong Very bad customer service too”

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Posted 2 years ago

“Don't order if you need by a certain date. I was assured that my item would arrive prior to an anniversary date. It did not. As of the date of the anniversary the only thing done was the shipping label was printed. My card was charged when order was placed.”

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Posted 2 years ago

“Why is shipping so expensive on Zazzle? Over $15 to send a birthday card or a couple of pages of address labels. Please explain the high cost of sending a piece of paper.”

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Posted 2 years ago

“After paying for my child’s graduation announcement they canceled my order stating trademark issues because I had in the announcement that she is attending Oregon State University. They said they can’t produce anything with that name on it. What kind of announcement WOULDNT state a school? Idiots.”

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Posted 2 years ago

Zazzle is rated 4.5 based on 6,328 reviews