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Zazzle Reviews

4.6 Rating 8,257 Reviews
90 %
of reviewers recommend Zazzle
Company Reviews Questions Metrics
4.6
Based on 8,257 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 51%
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Read Zazzle Reviews
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Phone:

888-892-9953

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Emilia
Verified Reviewer
“I am so upset. I ordered Christmas cards and paid a lot of money for shipping. I received the cards on the last day of the time span they had given me, and then they were the wrong cards!! I called and was refunded, however, they did not offer anything to accommodate me. I was not offered overnight cards or to get a refund and rush me my cards. I received someone's cards with their good news of being pregnant, and I feel so bad for those people who didn't get their cards. Awful customer service. I had ordered before, and will never again.”
Helpful Report
Posted 3 years ago
Drini
Verified Reviewer
“Thei are a branch of thieves. They stole my money! What a shame! I hope they will not cheat other customers!”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“Order is taking longer than expected, plus on top of that, paid for shipping. Shipped on Nov 11th and should have been 5-7 days. Here we are now Nov. 27th and still have not received my order. Very disappointed with my first experience using this service. You would think my order was coming from overseas, but nope, right here in the US.”
Helpful Report
Posted 3 years ago
Disappointed
Unverified Reviewer
“Tried to repeatedly adjust the photo selection on glass but the software did not provide functionality. SAD”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“Wrapping paper wasn’t as expected. Quality was thin and resolution was terrible. Cannot believe it was that expensive! Will be returning”
Helpful Report
Posted 3 years ago
John S
Verified Reviewer
“If you are looking to buy holiday/Christmas cards the 50% off sounds great until they add a shipping fee of almost $1 per card.NOPE”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“Zazzle charged my credit card for an unauthorized membership. I called the the same day I saw the charge and asked them to refund the charge. They denied my request and said they couldn’t because it was already processed, even though I didn’t agree to it. DO NOT sign up for free shipping or you will undoubtedly get caught in this renewal trap. It’s a scam!!”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“Stamp cannot be read. Blobs of ink in most letters and numbers. Top address sample on ink stamp is the same. Horrible stamp! Refund or send me a better stamp.”
Zazzle 1 star review on 9th November 2022
Helpful Report
Posted 3 years ago
David Warren
Verified Reviewer
“Ink fills up some of the letters and numbers, making them unreadable. They look like black blobs. So the address stamp is useless. The sample on the top of the stamp looks bad also. See pics. Very unsatisfied and unhappy. Would like a refund and a stamp that is legible.”
Zazzle 1 star review on 9th November 2022
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“Don't order from this company if you want timely shipment of order. You pay for express shipping and they send it to you the cheapest possible option. I made a mistake of ordering my first initial invitations here for a family member's party I'm hosting. I had to add another set of order because I want it to be uniform with the first batch of order and big mistake because the second order has even taken longer to arrive.”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“The invitations were printed poorly. There is a thin white border on two of the sides that I have to cut off with a paper cuter.”
Helpful Report
Posted 3 years ago
E. H.
Verified Reviewer
“Beware! When you sign up ….you will not get a notice for automatic renewal until it’s happened…then try to get out of it….nope! I’m stuck for another year and I haven’t ordered anything since the beginning of signing up!”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“Zazzle has the worstg customer service I've ever encountered. I will never do business with them again and I suggest the same to all!!!”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“ABSOLUTE DISGRACE! I ordered a photo upload card from Zazzle Ireland over 3 weeks ago and it has only just arrived! They stuck some random yellow sticker on the envelope that conveyed nothing, but appeared to be blaming Brexit for the delay!? That simply isn’t good enough! I was charged £3.19 for postage, which was actually more than the cost of the card! I could have easily ordered something similar from Moonpig or the many other card companies that specialise in personalisations. Even ordering from the US would have have arrived more quickly! I only chose this company because I could add more photos on the back! And it was intended as a thank you card to friends who had kindly put us up in their home for a holiday last month! Absolutely no point in sending it now. The moment has been and gone. What a complete waste of my time and money!”
Helpful Report
Posted 3 years ago
CB
Unverified Reviewer
“Everything they say I try to do we have to have permission for. Are you kidding me so I can't take a picture that I took and send it to you to put on a badge? There is not even a copyright on what I am using. So please explain how everything anyone sends is allowed to be used. 1 star waisted my time with this company.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“I have just received my order. It is NOT a thank you card - It is NOT even a card that one can write a message on. It is just a black piece of card with a ‘Life is better on a bicycle’ and some art work. It is definitely NOT as I imagined it. I would like to return this - I will NOT recommend your product at all. I also waited nearly a month to get this card. Product definitely NOT AS DESCRIBED. Difficult to get a repayment despite their promise....”
Helpful Report
Posted 3 years ago
Ing Sten
Verified Reviewer
“The item came in so dark I couldn’t see what was on the cup. I emailed customer service regarding a return as it’s satisfaction guaranteed however, I haven’t heard back yet…I’m very disappointed with the poor quality of the item and the very unsatisfactory customer service.”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“Disappointed. Really needed them to come by the date I messaged support staff with. I was ignored after being hopeful they would try their best. Would not use this company again”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“I am sending back my order because you can't read the last part of the invitation it's to dark. I can't used them. This has put me in a very bad position with my church. the asst. Pastor go to office depot on Saturday to get some invitations printed in a hurry. I paid for them to be shipped to me in plenty of time just incase we had to make adjustments. They came later than the estimated time. Overall this has been a bad experience. I sent the invitations back and I do want a refund because I can't use them.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“Super disappointed to order custom invites and not receive envelopes with them.”
Helpful Report
Posted 3 years ago
Zazzle is rated 4.6 based on 8,257 reviews
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