Name: Zazzle
Rating: 4.57

“Terrible communication and decietful”

Posted 2 years ago

“Disappointing experience with Zazzle and their source supplier sadly. Ordered some Christmas cards in November so that I could get them sent off well in advance of any Royal Mail industrial action. The cards were delivered but without envelopes despite the description stating that envelopes were included. The contact in Zazzle Customer Service seemed mystified as to why envelopes would be required but promised to get them sent on. The next delivery was a duplicate of the cards but again with no envelopes. Contacted Zazzle who again promised to send the envelopes. As of now almost a month after the original order I have no envelopes and cannot find an alternative on the high street that matches the size of the cards. As the Royal Mail posting deadline is upon me the cards are now useless. Shambolic really and I shall not be using Zazzle again.”

Helpful Report

Posted 2 years ago

“Disappointing experience with Zazzle and their source supplier sadly. Ordered some Christmas cards in November so that I could get them sent off well in advance of any Royal Mail industrial action. The cards were delivered but without envelopes despite the description stating that envelopes were included. The contact in Zazzle Customer Service seemed mystified as to why envelopes would be required but promised to get them sent on. The next delivery was a duplicate of the cards but again with no envelopes. Contacted Zazzle who again promised to send the envelopes. As of now almost a month after the original order I have no envelopes and cannot find an alternative on the high street that matches the size of the cards. As the Royal Mail posting deadline is upon me the cards are now useless. Shambolic really and I shall not be using Zazzle again.”

Helpful Report

Posted 2 years ago

“I paid for expedited shipping and still my wedding save the date cards are last their delivery date. Its been three days past the DELIVERY DATE and I still haven't even gotten an email saying they're done being made. Nice designs, but its not worth waiting on OVERPRICED and LATE products.”

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Posted 2 years ago

“I am so upset. I ordered Christmas cards and paid a lot of money for shipping. I received the cards on the last day of the time span they had given me, and then they were the wrong cards!! I called and was refunded, however, they did not offer anything to accommodate me. I was not offered overnight cards or to get a refund and rush me my cards. I received someone's cards with their good news of being pregnant, and I feel so bad for those people who didn't get their cards. Awful customer service. I had ordered before, and will never again.”

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Posted 2 years ago

“Thei are a branch of thieves. They stole my money! What a shame! I hope they will not cheat other customers!”

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Posted 2 years ago

“Order is taking longer than expected, plus on top of that, paid for shipping. Shipped on Nov 11th and should have been 5-7 days. Here we are now Nov. 27th and still have not received my order. Very disappointed with my first experience using this service. You would think my order was coming from overseas, but nope, right here in the US.”

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Posted 2 years ago

“Tried to repeatedly adjust the photo selection on glass but the software did not provide functionality. SAD”

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Posted 2 years ago

“Wrapping paper wasn’t as expected. Quality was thin and resolution was terrible. Cannot believe it was that expensive! Will be returning”

Helpful Report

Posted 2 years ago

“If you are looking to buy holiday/Christmas cards the 50% off sounds great until they add a shipping fee of almost $1 per card.NOPE”

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Posted 2 years ago

“Zazzle charged my credit card for an unauthorized membership. I called the the same day I saw the charge and asked them to refund the charge. They denied my request and said they couldn’t because it was already processed, even though I didn’t agree to it. DO NOT sign up for free shipping or you will undoubtedly get caught in this renewal trap. It’s a scam!!”

Helpful Report

Posted 2 years ago

“Stamp cannot be read. Blobs of ink in most letters and numbers. Top address sample on ink stamp is the same. Horrible stamp! Refund or send me a better stamp.”

Zazzle 1 star review on 9th November 2022

Helpful Report

Posted 2 years ago

“Ink fills up some of the letters and numbers, making them unreadable. They look like black blobs. So the address stamp is useless. The sample on the top of the stamp looks bad also. See pics. Very unsatisfied and unhappy. Would like a refund and a stamp that is legible.”

Helpful Report

Posted 2 years ago

“Don't order from this company if you want timely shipment of order. You pay for express shipping and they send it to you the cheapest possible option. I made a mistake of ordering my first initial invitations here for a family member's party I'm hosting. I had to add another set of order because I want it to be uniform with the first batch of order and big mistake because the second order has even taken longer to arrive.”

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Posted 2 years ago

“The invitations were printed poorly. There is a thin white border on two of the sides that I have to cut off with a paper cuter.”

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Posted 3 years ago

“Beware! When you sign up ….you will not get a notice for automatic renewal until it’s happened…then try to get out of it….nope! I’m stuck for another year and I haven’t ordered anything since the beginning of signing up!”

Helpful Report

Posted 3 years ago

“Zazzle has the worstg customer service I've ever encountered. I will never do business with them again and I suggest the same to all!!!”

Helpful Report

Posted 3 years ago

“ABSOLUTE DISGRACE! I ordered a photo upload card from Zazzle Ireland over 3 weeks ago and it has only just arrived! They stuck some random yellow sticker on the envelope that conveyed nothing, but appeared to be blaming Brexit for the delay!? That simply isn’t good enough! I was charged £3.19 for postage, which was actually more than the cost of the card! I could have easily ordered something similar from Moonpig or the many other card companies that specialise in personalisations. Even ordering from the US would have have arrived more quickly! I only chose this company because I could add more photos on the back! And it was intended as a thank you card to friends who had kindly put us up in their home for a holiday last month! Absolutely no point in sending it now. The moment has been and gone. What a complete waste of my time and money!”

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Posted 3 years ago

“Everything they say I try to do we have to have permission for. Are you kidding me so I can't take a picture that I took and send it to you to put on a badge? There is not even a copyright on what I am using. So please explain how everything anyone sends is allowed to be used. 1 star waisted my time with this company.”

Helpful Report

Posted 3 years ago

“I have just received my order. It is NOT a thank you card - It is NOT even a card that one can write a message on. It is just a black piece of card with a ‘Life is better on a bicycle’ and some art work. It is definitely NOT as I imagined it. I would like to return this - I will NOT recommend your product at all. I also waited nearly a month to get this card. Product definitely NOT AS DESCRIBED. Difficult to get a repayment despite their promise....”

Helpful Report

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Zazzle Reviews

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