American Candy Co Reviews

Name: American Candy Co
Address: 179A Oxford Road, Reading, Reading
Rating: 2.57

2.6 Rating 527 Reviews

33 %

of reviewers recommend American Candy Co

Company Reviews

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Metrics

2.6

Based on 527 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5

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Phone:

Email:

support@americancandyco.co.uk

Location:

179A Oxford Road,
Reading
Reading
RG1 7UZ

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American Candy Co 3 star review on 31st May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am a American living out here and I always try and go to you guys for some home comforts mainly for my son.. I want him to try things that I had growing up .. your company is great for an American living in England!!”

Helpful Report

Posted 9 months ago

“Charged for 2 items, email said BOTH was in shipment. Recieved one item. Emailed 5times still waiting on a reply.”

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Posted 9 months ago

“Missing items in my parcel Tried to contact the email for support multiple times about it and got no reply.”

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Posted 9 months ago

“Sent me wrong item, didn’t reply to my two emails…. instead sent me this survey. You couldn’t make it up”

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Posted 9 months ago

“We are still waiting for a refund for the items we never received. This was told to be processed and arriving within 5 working days. Its been 5 weeks and there is no sign of the payment.”

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Posted 9 months ago

“They only sent me half my order, getting any response from them seems impossible, so I won't be using them again.”

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Posted 9 months ago

“my order was amazing but i emailed to say i received an item that wasn’t the right size and have had no reply but you can send me an email to review”

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Posted 9 months ago

“Items were missing from my order and noone got in touch or answered my email”

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Posted 9 months ago

“NOT WORTH IT !! Ordered a few things, delivery was on time but I had a total of 5 items missing. I’ve emailed twice, but received no reply. No way to get my money back for the items I have no received. Shocking service. I should have read some of the reviews before placing an order.”

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Posted 9 months ago

“I have hit received my items as they are missing”

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Posted 9 months ago

“Missing part of my order. Contacted customer service no response after a week”

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Posted 9 months ago

“Good service and I’m very pleased, However one of our items was missing from the package”

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Posted 9 months ago

“Missing items, no contact from customer service team. Was advised delivery date and when it was late I asked for tracking information to which none were provided. Spent £60 was such a let down. Never again”

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Posted 9 months ago

“Quick delivery Price great compared to a lot of other companies”

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Posted 9 months ago

“No complaints although if I had to suggest, one of the candies/chocolates expiry date was within two months and a tad bit pricey.”

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Posted 9 months ago

“Sent the wrong products and also have an item missing! Requested a full return and refund since you’ve messed up and had no response! Will be contacting my bank to force a refund on Monday! The box is sat here for collection! This was supposed to be part of an anniversary gift and has caused monumental problems. A company that clearly can’t be trusted!”

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Posted 10 months ago

“In "short"... 1. Delivered "substitutes" that cost half the price of what I ordered. (No refund for price difference) 2. Missed multiple items out of my order with no refund, communication etc. 3. Emailed them to sort this and they can't be bothered to get back to me or my partner as the same thing happened to him. 4. Sent me an email to leave them a review after all of this, I don't know whether this company is serious or just stupid.”

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Posted 10 months ago

“Emailed twice, ignored twice. Once order was received one of the items was wrong. Didn't bother to report as communication is non existent. Wouldn't order again”

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Posted 10 months ago

“Soooooo slow to deliver. Took for me to email to ask them to either dispatch or refund me to actually dispatch my item. I didn’t opt for next day delivery but standard was stated as 2-3 day dispatch. They took 6 days. I wouldn’t recommend using them”

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Posted 10 months ago

“The items took longer than 5 working days to ship and arrived with 4 items missing. The Pringle items were smashed to shards. I have (so far) contacted the customer support email and had ZERO replies. Would not recommend this seller. Also if in anyone at American Candy Co readsthis, please check your customer support email and reply to me!!!”

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Posted 10 months ago

American Candy Co is rated 2.6 based on 527 reviews