American Candy Co Reviews

Name: American Candy Co
Address: 179A Oxford Road, Reading, Reading
Rating: 2.57

2.6 Rating 526 Reviews

33 %

of reviewers recommend American Candy Co

Company Reviews

Questions

Metrics

2.6

Based on 526 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5

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Phone:

Email:

support@americancandyco.co.uk

Location:

179A Oxford Road,
Reading
Reading
RG1 7UZ

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American Candy Co 3 star review on 31st May 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a bottle of a&w and got sent a can, when I tried to resolve this issue by emailing the company I had one email back saying they’d look into it however I’ve not heard anything else since”

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Posted 9 months ago

“I havnt not received my full order I have made two attempts of emails with no reply”

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Posted 9 months ago

“No communication”

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Posted 9 months ago

“Was missing two drinks and emailed them but got no response”

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Posted 9 months ago

“My product only part arrived, emailed customer service and got no response”

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Posted 9 months ago

“My order never arrived and despite offering a refund I’m yet to receive it. Do not order from these cowboys.”

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Posted 9 months ago

“Some of the items were out of date in my mystery box and half the box was filled with paper. Extremely disappointed won’t ever be ordering from this website again.”

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Posted 9 months ago

“Poor communication, missing item from order and no response to my email”

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Posted 9 months ago

“I ordered three specific flavours of Monster and received 3 completely different ones. I bought them for my brother who is a collector so it was a waste of time. I wrote a complaint email with photographic proof but it was ignored.”

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Posted 9 months ago

“Do not buy from here”

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Posted 9 months ago

“I've contacted their customer service department 3 times now about a product that didn't arrive. It's been 2 weeks and still no response.”

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Posted 9 months ago

“I didn’t get my item that I paid for I’ve been trying to contact American candy and no reply be careful using this site!”

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Posted 9 months ago

“My goods did not arrive and I have had no communication back after sending 3 emails.”

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Posted 9 months ago

“Missing items in my parcel Tried to contact the email for support multiple times about it and got no reply.”

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Posted 9 months ago

“Sent me wrong item, didn’t reply to my two emails…. instead sent me this survey. You couldn’t make it up”

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Posted 9 months ago

“We are still waiting for a refund for the items we never received. This was told to be processed and arriving within 5 working days. Its been 5 weeks and there is no sign of the payment.”

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Posted 9 months ago

“They only sent me half my order, getting any response from them seems impossible, so I won't be using them again.”

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Posted 9 months ago

“Items were missing from my order and noone got in touch or answered my email”

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Posted 9 months ago

“NOT WORTH IT !! Ordered a few things, delivery was on time but I had a total of 5 items missing. I’ve emailed twice, but received no reply. No way to get my money back for the items I have no received. Shocking service. I should have read some of the reviews before placing an order.”

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Posted 9 months ago

“I have hit received my items as they are missing”

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Posted 9 months ago

American Candy Co is rated 2.6 based on 526 reviews