American Candy Co Reviews

Name: American Candy Co
Address: 179A Oxford Road, Reading, Reading
Rating: 2.57

2.6 Rating 526 Reviews

33 %

of reviewers recommend American Candy Co

Company Reviews

Questions

Metrics

2.6

Based on 526 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5

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Phone:

Email:

support@americancandyco.co.uk

Location:

179A Oxford Road,
Reading
Reading
RG1 7UZ

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American Candy Co 3 star review on 31st May 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Missing part of my order. Contacted customer service no response after a week”

Helpful Report

Posted 9 months ago

“Missing items, no contact from customer service team. Was advised delivery date and when it was late I asked for tracking information to which none were provided. Spent £60 was such a let down. Never again”

Helpful Report

Posted 9 months ago

“Sent the wrong products and also have an item missing! Requested a full return and refund since you’ve messed up and had no response! Will be contacting my bank to force a refund on Monday! The box is sat here for collection! This was supposed to be part of an anniversary gift and has caused monumental problems. A company that clearly can’t be trusted!”

Helpful Report

Posted 10 months ago

“In "short"... 1. Delivered "substitutes" that cost half the price of what I ordered. (No refund for price difference) 2. Missed multiple items out of my order with no refund, communication etc. 3. Emailed them to sort this and they can't be bothered to get back to me or my partner as the same thing happened to him. 4. Sent me an email to leave them a review after all of this, I don't know whether this company is serious or just stupid.”

Helpful Report

Posted 10 months ago

“The items took longer than 5 working days to ship and arrived with 4 items missing. The Pringle items were smashed to shards. I have (so far) contacted the customer support email and had ZERO replies. Would not recommend this seller. Also if in anyone at American Candy Co readsthis, please check your customer support email and reply to me!!!”

Helpful Report

Posted 10 months ago

“Received item no problem but best before date was almost same date, requested a replacement but no reply to email”

Helpful Report

Posted 10 months ago

“Goods never received and several ignored e-mails/not answered. Very disappointing”

Helpful Report

Posted 10 months ago

“Slow delivery and lack of updates on progress”

Helpful Report

Posted 10 months ago

“I ordered my products at the beginning of June and they took three weeks to hear here. I say they got here half the order has been received and customer service does not respond. So I will t be ordering again and am currently £20 out of pocket”

Helpful Report

Posted 10 months ago

“There is NOTHING to review other than lack of receipt of my order. My order was placed on 11/06/2024 and it has NOT been delivered so far. American Candy Co has not responded to any of my emails in chase up of my order since 20/06/2024 at 3.24pm and their telephone number is not working, so I have no other means to contact them. I am most distressed and disappointed. Royal Mail tracking information from 17/06/2024 is showing that they are still waiting to receive my parcel. I am a new customer. I am NOT a happy bunny!”

Helpful Report

Posted 10 months ago

“One item missing and one wrong item tried calling seven times and email twice and my wife called two times and emailed once with no response and no calls answered. Was try to reach out as was no refund for missing item and try returning the incorrect item and get the correct one. Hopefully my review will get some traction But despite everything was good price and was pretty quick turn around once or if I get a repose my review would change to a four star”

Helpful Report

Posted 10 months ago

“Not a good experience for me. I made an order and they forgot 1 of my items. I then contacted you by email and I still haven’t had a reply which is now nearly 2 weeks on.”

Helpful Report

Posted 10 months ago

“Ordered 2 items for my girlfriends birthday, took over 1 week to arrive to then have one of the items missing, no proper customer service no sorry nothing for selling me something and no having it, got a refund for missing item but still poor service in terms of communication”

Helpful Report

Posted 10 months ago

“I ordered a big quantity of chocolates and when they arrived I was shocked to find that they will expire within 3-4 weeks. So I’ve sent several email to the company asking to return them but heated nothing back”

Helpful Report

Posted 10 months ago

“Not received order and they are not responding to emails for updates”

Helpful Report

Posted 10 months ago

“Shipping was a week late, ( they state it’s next day delivery before 3pm). Missing items that had been left out and didn’t let me know when it was getting picked, I had to email them myself for them to tell me items were left out.”

Helpful Report

Posted 10 months ago

“Ordered almost 2 weeks ago. And order has still not arrived. Emailed to ask where it could be and no response as of yet.”

Helpful Report

Posted 1 year ago

Hello Nicola, Thank you for your review. Your parcel has been delivered by Royal Mail on 13-03-2024 at 18:33PM. You can view proof of delivery on the Royal Mail website using tracking number GG630203547GB. We hope you enjoyed your order! Kind regards Customer support

Posted 11 months ago

“1st time ordering I had no issues second time I have not received my order and no communication after emailing! Still not received my items and no communication to send me a refund or send items paid for!!”

Helpful Report

Posted 1 year ago

Hello Martin, Thank you for your review. I have looked into this and can see we dispatched your order via Royal Mail under tracking number GG630199241GB. As per the tracking page, your parcel was delivered on 16-02-2024 at 12:44PM. You can see the attached proof of delivery showing acceptance of parcel. We have emailed you with this information following your enquiry. Kind regards American Candy Co.

Posted 1 year ago

“Ordered 5 bags of sweets, waited 14 days for delivery, only 2 supplied. Unresponsive to emails with no contact number to call. Now having to raise a section 75 claim with card issuer”

Helpful Report

Posted 1 year ago

“Ordered next day delivery still waiting 2 days later don’t buy from this company”

Helpful Report

Posted 1 year ago

Hello Musa, Thank you for your email and I'm sorry to hear this. I have looked into this and can see your order was sent via Royal Mail under tracking number TC419123890GB. Parcel was delivered on 21-02-2024 at 10:05am. We apologise for the delay caused in receiving your order which is why we would like to offer you a partial refund on your delivery fee due to the inconvenience caused. This has been issued so please allow 3-5 working days to show in your account. We hope to improve on your experience in the future. Kind regards American Candy Co.

Posted 1 year ago

American Candy Co is rated 2.6 based on 526 reviews