American Candy Co Reviews

Name: American Candy Co
Address: 179A Oxford Road, Reading, Reading
Rating: 2.57

2.6 Rating 526 Reviews

33 %

of reviewers recommend American Candy Co

Company Reviews

Questions

Metrics

2.6

Based on 526 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5

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Phone:

Email:

support@americancandyco.co.uk

Location:

179A Oxford Road,
Reading
Reading
RG1 7UZ

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American Candy Co 3 star review on 31st May 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ORDER #27868 When my order arrived an item was missing, after a few emails to them they finally responded. The item was out of stock and a refund had been issued. After nearly 2 weeks still waiting for my refund. They seem to not respond to emails. Have contacted Trading Standards about this company. Avoid this company.”

Helpful Report

Posted 1 year ago

“Paid next day delivery but took four days. Missing items as well as wrong items. Poorly packaged so a drink i ordered burst and soaked everything. emailed three times and no response”

Helpful Report

Posted 1 year ago

“Poor service. I paid £5.99 delivery and I ordered before 3 pm on a weekday [Wednesday] fully expecting a next day delivery. The gift for my poorly nephew eventually arrived on the Saturday. Emailed to ask where I went wrong as I was prepared to accept this may have been my error. Nothing. Chased via email asking for an update. Nothing. It’s bad enough that within 2 days of an eye test my nephew was having neurosurgery to remove a medulloblastoma without having a gift specially ordered to “cheer him up” take a lot longer than expected to arrive then to find that the entire order couldn’t be fulfilled and to be ignored by the vendor when querying. I would not use this company again so whilst my nephew is having his 6 week course of Proton Beam Therapy down in Manchester, I’ll definitely be buying treats elsewhere.”

Helpful Report

Posted 2 years ago

“Made an order on Saturday with next day delivery and still awaiting package to arrive royal mail tracking number provided does not work have email with no response DO NOT USE!!!!”

Helpful Report

Posted 2 years ago

“I have wrote numerous times about items I received that were inedible, it was a Xmas present and had to go in trash iv sent pics but had no reply to numerous emails , I would like my money back or replacement good .”

Helpful Report

Posted 2 years ago

“Haven't received my package. Made an order on on 17th Feb and there is no sign of my package till this day, even though I paid for faster delivery service. I am really patient and waited couple of weeks with the review, but this is a joke”

Helpful Report

Posted 2 years ago

“Ordered something in December, it never arrived. I have emailed twice to request a refund but I have received no response. This place should be avoided at all costs and I will be taking this further and reporting them, as it is unacceptable.”

Helpful Report

Posted 2 years ago

“Awful company, literally just steal money. Ordered on 27th Jan - as of 2 March my order still hasn’t arrived. I’ve emailed “customer services” twice once in early Feb annd one ant the end of Feb and had no reply at all. Literal thieves.”

Helpful Report

Posted 2 years ago

“Never received my order. Awful customer service. They didn't even respond to me. Thankfully I paid through PayPal and got my money back. Awful company. Do not waste you're time with them.”

Helpful Report

Posted 2 years ago

“Pricey postage, sent wrong items in order and missing items. No contact from customer services when contacted. Avoid- plenty of other retailers around with better service. Items had short date of 2 days, no packing note or quality checking prior to dispatch.”

Helpful Report

Posted 2 years ago

“Have not received order and Royal Mail tracking no is not reckonised”

Helpful Report

Posted 2 years ago

“Ordered €30 worth of stuff. Never received. Tried emailing many times. Never heard back. Scam! Awful service. Will never buy again.”

Helpful Report

Posted 2 years ago

“Bought a £50 mystery box and never received it! I tried to make contact through email but also never got a response.”

Helpful Report

Posted 2 years ago

“Had some of my order cancelled and incorrectly refunded less then it should have been. Had not replied to my email stating I had two missing items and had 7 items sent wrong {email same day received parcel}. No contact whatsoever from customer services via email. Quick delivery was the best part of service everything else has been quite poor.”

Helpful Report

Posted 2 years ago

“I have no received my order, I paid for next day delivery and still not here it’s been over 1 week now”

Helpful Report

Posted 2 years ago

“Terrible service Arrived late sent 2 emails that was never responded to when finally arrived bag of crisps was open and 2 items missing emailed once again still no reply have had to contact PayPal for refund never ordering again.”

Helpful Report

Posted 2 years ago

“I placed an order, and it was sent out for delivery. Royal mail informed me that they would deliver on Saturday. Upon their attempt to deliver we had nipped out. A card was posted through, and I've attempted to collect the parcel from the post office. The post office showed me a photo on their screen saying the parcel had been left in bushes in the garden. I have checked the bushes and no parcel is there. Please can you advise me what to do as this was ordered for a party on Saturday the 18/2. This is totally not your fault. I'm just looking for advice of how to deal with this situation. I had emailed this privately and got no response. Hence why I am now putting this in this section”

Helpful Report

Posted 2 years ago

“An absolute scam no delivery made, no info received and replies to my emails when looking for said info. Basically just robbed me of 50 quid do not use.”

Helpful Report

Posted 2 years ago

“Duplicated my order, I sent three emails and had no response. So I have been charged for two orders for no reason and had no acknowledgement from them. Terrible service. Paid for next day, still took few days.”

Helpful Report

Posted 2 years ago

“Terrible service been trying to get in contact with someone for a week due to wrong items they have me”

Helpful Report

Posted 2 years ago

American Candy Co is rated 2.6 based on 526 reviews