American Candy Co Reviews

Name: American Candy Co
Address: 179A Oxford Road, Reading, Reading
Rating: 2.57

2.6 Rating 526 Reviews

33 %

of reviewers recommend American Candy Co

Company Reviews

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Metrics

2.6

Based on 526 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5

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Phone:

Email:

support@americancandyco.co.uk

Location:

179A Oxford Road,
Reading
Reading
RG1 7UZ

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American Candy Co 3 star review on 31st May 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Put an order in back in November. Haven’t received my parcel. Nor have they replied to my emails. Still waiting.”

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Posted 2 years ago

“Worst experience! Worst customer service!!! Because of your bad and shocking customer I left a review on trust pilot, and you tried to have it removed by lying and saying it was fraudulent!!! Also I didn’t receive a single email from your customer service team regarding my missing order. Not even a single apology. And after seeing the other reviews I’m not the only one who’s had the same experience.”

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Posted 2 years ago

“I never recieved my order”

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Posted 2 years ago

“My order number 23851 arrived incomplete I informed you of this as soon as my package arrived haven’t heard anything from American candy now your asking for my review what a hike.I ordered 2 8 pack box’s of hostess coffee cakes cinnamon I got 1 8 pack box and to loose packs so I ended up with only 12 cakes instead of 16.I won’t be using you again THANKS”

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Posted 2 years ago

“Took over 4 weeks to arrive, sent me invalid tracking service. First and last time I will use.”

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Posted 2 years ago

“What's to say paid, the money received nothing very poor, no feedback when complained although it was promised. A total nightmare will not recommend to anyone.”

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Posted 2 years ago

“order in december, still waiting and it’s now February. sent loads of email but automatic reply. have asked for money back. no reply. never again”

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Posted 2 years ago

“I had a horrible experience. 1. Order took more than 21 days to arrive. 2. Order arrived missing half of the items. 3. Contacted the company several times with no timely nor proper response. The whole experience felt like I was scammed. Although order was place on 20/12/2022, I still to receive the rest of the order or a refund!”

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Posted 2 years ago

“Item took about 3 weeks to come, asked for a refund. Ignored me emails and sent it to me anyways, when I said I didn’t want it anymore. Then lied and said it was lost.. but sent it that morning. Have emailed again and they have ignored me. Wouldn’t recommend”

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Posted 2 years ago

“Awful. Missing items: ignore emails. Not happy at all”

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Posted 2 years ago

“order arrived late and got sent wrong item emailed like 4 times and no reply”

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Posted 2 years ago

“Order placed on 30th of dec and to this day still haven’t received my order”

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Posted 2 years ago

“I have wrote several emails to you and have not yet received a reply! I am trying to chase up missing items that I have been charged for, but to no avail. This order was a present and with FOUR of the items missing I had to replace them elsewhere! I am very unhappy and need to have this rectified asap!!”

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Posted 2 years ago

“Poor communication from start to finish. They only respond to you only if you leave negative feedback publicly. Theyll blatantly ignore emails. I wouldn't use this company again if it was the last one on earth.”

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Posted 2 years ago

“VERY UNHAPPY COSTUMER DO NOT ORDER FROM THIS COMPANY!! I initially ordered Hersheys Kisses 150g x6 but recieved Christmas Santa Kisses. I have also emailed x3 times due to late delivery as it states 1-2 days but I recieved my order after 2 weeks!!!!”

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Posted 2 years ago

“Absolutely useless. Sent me half of what I ordered with no explanation. Absolute scam”

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Posted 2 years ago

“Don’t buy from here….. they will take the money but only send part of your order, you try contacting them for refund but refuse to give you one. This has been an ongoing issue since Dec 2022.”

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Posted 2 years ago

“Do not pay for next day delivery, as they won’t send it. Placed an order on 19 December 2022 and it was sent on 7 January 2023, 19 days later. An item was also missing from my parcel. AmericanCandyCo didn't reply to any of my emails and only responded when PayPal were involved. Even then, took them ages to respond each time. PayPal would not refund me, as they said AmericanCandyCo provided a receipt it was sent next day. This is not true, as my dispatch email was for 7 January, not 19 December as it should have been. Paperwork was probably faked! Probably best not to order from them at all!!!!!”

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Posted 2 years ago

“Ordered selection of items, delayed delivery ( post strike ! ) not their fault. When received item's missing & substituted items without any explanation. Tried several times to contact by email with limited response so can't really recommend. Issue still unresolved.”

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Posted 2 years ago

“Slow delivery”

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Posted 2 years ago

American Candy Co is rated 2.6 based on 526 reviews