American Candy Co Reviews

Name: American Candy Co
Address: 179A Oxford Road, Reading, Reading
Rating: 2.57

2.6 Rating 526 Reviews

33 %

of reviewers recommend American Candy Co

Company Reviews

Questions

Metrics

2.6

Based on 526 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5

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Phone:

Email:

support@americancandyco.co.uk

Location:

179A Oxford Road,
Reading
Reading
RG1 7UZ

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American Candy Co 3 star review on 31st May 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed my order on the 9th of December expecting it to arrive in time for Christmas. I expected some delays given I live in the Republic of Ireland, but I figured things would be worked out by that point. It took them until the 14th of December to claim they shipped my package, and 6 days later, on the 20th the package is still nowhere to be seen. They've provided no tracking number whatsoever despite claiming they would within a day of postage and they have yet to respond to any of my emails. For some perspective, an hour before I placed that order, I also made an order from Displate. Displate despite needing to ship from Poland to Ireland managed to complete my order 3 days after American Candy Co claimed to ship my order”

Helpful Report

Posted 2 years ago

“Waiting nearly three weeks with no order delivered or update on my order”

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Posted 2 years ago

“Terrible service. Advised it took 1-3 days to dispatch but items still weren't dispatched 13 days later. Contacted several times and they never responded at all. I still haven't recieved my items and they have just been given to royal mail today (14th day) with 48 hour delivery so I've no hope of getting before Christmas with the strikes. If they had dispatched as promised I would have recieved my items in time! Useless!”

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Posted 2 years ago

“Order never received. Contacted American Candy Co. twice and didn’t receive a reply. Don’t waste your money.”

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Posted 2 years ago

“It was meant to be next day delivery and 5 days later I don’t even have a tracking number. Emailed them and they sent me this generic email that my order is on it way still no tracking number!”

Helpful Report

Posted 2 years ago

“I still haven’t received my items”

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Posted 2 years ago

“£58 on drinks that haven't arrived!! They don't reply to emails or have a phone number to call”

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Posted 2 years ago

“Ordered a 900g bag of fruit loops and was sent a 400g box. I emailed and and got no response, I emailed through the website form a few days later and got a response asking for a photo, I sent a picture immediately and never received a response. I have emailed at least four times since then and nobody has got back to me, I can't find a number for them and this will ruin a Christmas present. Worst customer service ever!”

Helpful Report

Posted 2 years ago

“Ordered almost a month ago and I haven’t received tracking information or my order. I have emailed twice and I’ve got no response”

Helpful Report

Posted 2 years ago

“Made and order, took quite a while to arrive and it was completely wrong. Emailed the business and have not received a response, so stuck with a box of drinks I don't want”

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Posted 2 years ago

“Not recieved it yet”

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Posted 2 years ago

“I haven’t received my order”

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Posted 2 years ago

“Where is my parcel! #22021 I’m still waiting into second week now. My daughter is soooooo upset and does not understand as autistic. Please help!”

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Posted 2 years ago

“How can I write a review if I haven’t received my package as yet .”

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Posted 2 years ago

“It’s been over a week and I still haven’t received my items.”

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Posted 2 years ago

“Bad customer service, they don’t reply to your emails. Sent me 2 wrong items trying to chase them up. Also they don’t make it clear of the best before dates, ordered a pack of snowballs which had a date of 2021 but didn’t have the best before date on it apparently they were frozen and have a use by date of 6 months but said nothing about that when ordering or on packaging. Won’t be ordering from this joke of a company again. Avoid”

Helpful Report

Posted 2 years ago

“I am very angry I ordered 20£ worth of items and received nothing I have emailed multiple times and received no response”

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Posted 2 years ago

“Not received my order yet”

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Posted 2 years ago

“Paid for next day delivery and the order wasn’t despatched until 3 days later. The item was eventually delivered a week after I had made the purchase. I requested a refund for the postage fee and I am yet to receive a response.”

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Posted 2 years ago

“I don’t understand how i can pay for next delivery literally 3 days ago and I’m still waiting”

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Posted 2 years ago

American Candy Co is rated 2.6 based on 526 reviews