American Candy Co Reviews

Name: American Candy Co
Address: 179A Oxford Road, Reading, Reading
Rating: 2.57

2.6 Rating 526 Reviews

33 %

of reviewers recommend American Candy Co

Company Reviews

Questions

Metrics

2.6

Based on 526 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5

Visit Website

Phone:

Email:

support@americancandyco.co.uk

Location:

179A Oxford Road,
Reading
Reading
RG1 7UZ

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American Candy Co 3 star review on 31st May 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very slow, still waiting for delivery 10 days later. When i check on the website it still says you are processing the order and will dispatch shortly, and at the same time telling me all orders are dispatched in 1-2 days. ABSOLUTE JOKE!!”

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Posted 2 years ago

“Still not received my parcel?”

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Posted 2 years ago

“I'm still waiting for my order”

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Posted 2 years ago

“Awful company. Didn’t communicate with me once. Ordered for next day delivery - got nothing in return. Will never buy again.”

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Posted 2 years ago

“I placed this order for next day delivery almost a week ago now. I ordered it on Thursday after 3pm so didn’t expect it until Saturday. There were no updates online by Saturday. On Sunday I sent an email asking when my order would be dispatched. I was responded to extremely quickly - I was informed that my parcel had been dispatched and the issue was with the courier. I was offered a refund for the extra shipping I had paid. Following this there still continued to be no shipping updates on the website. I emailed multiple times with no response this time. I also attempted to call however I was either cut off or couldn’t get through. Last night I finally received an email to say my order had been dispatched. There is a tracking number but I am still unable to track at this time. I would not use this company again. Communication is shocking, clearly they can’t provide next day delivery either. I have not received a refund for the postage charge either. To avoid disappointment I would recommend using a different company. UPDATE - two weeks and still nothing! Royal Mail still haven’t received my parcel. American candy co - said my parcel must have been lost and that they will resend but that haven’t. Requested a full refund which they have ignored.”

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Posted 2 years ago

“What a conpany from the get go!! Confirmation email and thats it, no shippong details, no dispatch email. Waited 2 weeks for it to turn up, emailed twice to support and dm'd on instagram. My parcel finally appeared and had items missing and items opened inside, emailed another 3 times asking for the missing and open items to be refunded but again no reply! Shambles of a company, worse customer service ever,you'd think in this current climate they'd do a good job and want returning customers, the actions they've taken say otherwise! Shocking from beginning to end!! Spend your money elsewhere!!!!”

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Posted 2 years ago

“DID NOT RECEIVE MY ITEMS PAID EXTRA FOR NEXT DAY DELIVERY AND DIDNT EVEN MY ITEMS TRIED EMAILING CALLING WITH NO ANSWER STILL TO THIS DAY”

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Posted 2 years ago

“My order has not turned up”

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Posted 2 years ago

“Do not order from this company. I’ve been waiting about 3 weeks now for an order which was supposed to have 3-5 business days to arrive. I’ve paid £120 for this order and have not received a response from any of the 3 emails I’ve sent in this time! Yet they were quick to respond to my originally asking if Christmas mystery boxes would be back in stock! Stay clear of this company.”

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Posted 2 years ago

Hello, thank you for your review. I have looked into this and can see your order has been dispatched via APC Overnight under consignment number 2022111501019190003598. If you have any further queries, please don't hesitate to contact us.

Posted 2 years ago

“Ordered on the 25th of October. Received no delivery updates or anything. Wrote to support on two separate occasions and received no response both times. It is now the 12th of November and I still have not received my order. You really charge 13 pounds for delivery of phantom packages? Never ordering from here again. Order number is #19842. It is now the 10th of december and still no sign of the package”

Helpful Report

Posted 2 years ago

Hello, thank you for your review and I'm sorry to hear this. Could you update the review with your order number so we can look into this?

Posted 2 years ago

“Exited to order VERY DISAPPOINTED MY FRENCH VANILLA COFFFEE CREAMER WAS MISSING EMAILED TWICE NO RESPONSE”

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Posted 2 years ago

“Over 7 days and no update on my order. Sent an email for an update 2 days ago and nothing.... 2nd time I've had issues now, although the first issue was a Royal Mail issue.”

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Posted 2 years ago

“You have a customer support email which I’ve sent multiple emails to and you’ve never replied. You claimed my order was sent, but the tracking never updated and still says being prepared so I get the feeling this isn’t going to be sent. Poor experience and I would avoid anyone using this company. Should be investigated, if you have no intention of sending orders then don’t take peoples money and rip them off!”

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Posted 2 years ago

“Told order on way, 3 days later receive a partial refund, not told why and still bot received order (didn't count the Sunday either)”

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Posted 2 years ago

“not yet received....”

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Posted 2 years ago

“I ordered candy from here and I ordered next working day delivery it’s almost a week later and i still don’t have my items.”

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Posted 2 years ago

“Waiting since the 22nd of september still nothing and nobody answer my multiple e-mail.”

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Posted 2 years ago

“Terrible experience. Order was placed on 18/12/21 with overnight delivery paid for. The order has not arrived and all my emails to find out any info and updates have been ignored. I appreciate it's been the festive holidays and there are logistical issues but it's been more than two weeks since I placed the order. All the promises on the website about Christmas delivery were just nonsense. Ignoring your customers who have been desperately trying to contact you (3 emails and an instagram message all ignored!) is simply not on.”

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Posted 3 years ago

“I never received this order!”

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Posted 3 years ago

Hello Lynne, I'm sorry to hear your order never turned up. Could I have your order number to look into this?

Posted 3 years ago

American Candy Co is rated 2.6 based on 526 reviews