Login
Start Free Trial Are you a business?? Click Here
Anonymous
I placed this order for next day delivery almost a week ago now. I ordered it on Thursday after 3pm so didn’t expect it until Saturday. There were no updates online by Saturday. On Sunday I sent an email asking when my order would be dispatched. I was responded to extremely quickly - I was informed that my parcel had been dispatched and the issue was with the courier. I was offered a refund for the extra shipping I had paid. Following this there still continued to be no shipping updates on the website. I emailed multiple times with no response this time. I also attempted to call however I was either cut off or couldn’t get through. Last night I finally received an email to say my order had been dispatched. There is a tracking number but I am still unable to track at this time. I would not use this company again. Communication is shocking, clearly they can’t provide next day delivery either. I have not received a refund for the postage charge either. To avoid disappointment I would recommend using a different company. UPDATE - two weeks and still nothing! Royal Mail still haven’t received my parcel. American candy co - said my parcel must have been lost and that they will resend but that haven’t. Requested a full refund which they have ignored.
2 years ago
Read American Candy Co Reviews
American Candy Co has a 2.6 average rating from 527 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on +1 213-325-5109 . Book a Call

Alice, Customer Support

Start Your Free Trial