American Candy Co Reviews

Name: American Candy Co
Address: 179A Oxford Road, Reading, Reading
Rating: 2.52

2.5 Rating 548 Reviews

32 %

of reviewers recommend American Candy Co

Company Reviews

Questions

Metrics

2.5

Based on 548 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5

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Phone:

Email:

support@americancandyco.co.uk

Location:

179A Oxford Road,
Reading
Reading
RG1 7UZ

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American Candy Co 1 star review on 31st May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So happy with my order! Great prices, great selection, items were all packaged individually and with great care! Quick delivery, We got lots of little freebies sent to which was a lovely bonus! Thank you so much, the order was a birthday gift and I will defo be back for more x”

Helpful Report

Posted 2 years ago

“Beautiful moist strawberry flavoured cake. I do think the P&P is a little expensive for 1 box”

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Posted 2 years ago

“Loved trying all the new sweet but I generally thought it was a chocolate mystery box as I clicked on the chocolate list and the mystery box was there so I’m pretty disappointed that mostly everything in the box was sweets I think I had one chocolate thing and it was m and m cookies”

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Posted 2 years ago

“Brilliant delivery got here within a few days and amazing service on there website plus good deals and amazing snacks and drinks 100% worthy”

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Posted 2 years ago

“came pretty fast in good condition enjoying my purchase thank you”

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Posted 2 years ago

“I ordered 3 Bags of the Takis Chips... Upon arrival my parcel only contained 1 Larger bag of Takis..... Really disappointed. 1 Large bag isn't any good to me as I had ordered the chips for 3 children. Very disappointed in the service. No One had contacted me to say that this was what was coming. I was charged for the 3 bags but only received a larger one which is cheaper that the 3 smaller bags. No refund in the difference either. I sent an email also telling that what I received but no reply. All in all not good customer service. Unless another 2 bags of chips are going to be sent then I have to say I certainly wouldn't be ordering again.”

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Posted 2 years ago

“It was good except I thought I would get more but definitely worth it”

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Posted 2 years ago

“I ordered 3 jars of baby dills, 2 jars of whole dills and a jar of sweet dill pickle. However I received 5 jars of whole dills and no small dills. This is unacceptable and showed complete lack of customer care and appreciation. It sounds as if you don’t care about your customers at all. You offered next day delivery and take payment for this, but it has taken 6 days to arrive. I will not be using you again and would advise others to avoid buying from you.”

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Posted 2 years ago

“Only place that I can find the candy I want at a reasonable price! Order received as I’d hoped and will buy from here again”

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Posted 2 years ago

“ORDER #27868 When my order arrived an item was missing, after a few emails to them they finally responded. The item was out of stock and a refund had been issued. After nearly 2 weeks still waiting for my refund. They seem to not respond to emails. Have contacted Trading Standards about this company. Avoid this company.”

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Posted 2 years ago

“Very good packing”

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Posted 2 years ago

“everything that i ordered came and i’m very happy with my purchase will deffo buy again i say that as i’ve already purchased another”

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Posted 2 years ago

“Great delivery time, packaged safely and securely, exactly what I ordered. Very happy with this company.”

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Posted 2 years ago

“Great products”

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Posted 2 years ago

“Paid next day delivery but took four days. Missing items as well as wrong items. Poorly packaged so a drink i ordered burst and soaked everything. emailed three times and no response”

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Posted 2 years ago

“best sweets ever perfect packaging and delivered fast”

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Posted 2 years ago

“Ordered next day delivery for my sons birthday and came a week later. Emailed twice with no response”

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Posted 2 years ago

“loved my order, all items were delicious, will defo order from here again!”

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Posted 2 years ago

“Did not receive an item that I ordered and received the wrong item compared to what I ordered.”

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Posted 2 years ago

“Fantastic products and delivery”

Helpful Report

Posted 2 years ago

American Candy Co is rated 2.5 based on 548 reviews