Ben Simpson Furniture Ltd Reviews

Name: Ben Simpson Furniture Ltd
Address: Ben Simpson Furniture, Unit 6E, Rudgwick Brickworks, Lynwick Street, Rudgwick, Horsham, West Sussex
Rating: 4.90

4.9 Rating 1,621 Reviews

98 %

of reviewers recommend Ben Simpson Furniture Ltd

4.9

Based on 1,621 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Ben Simpson Furniture Ltd:

We handcraft sustainable wooden Furniture & Shelving, while maintaining the highest levels of customer service at a fair honest price.

Visit Website

Phone:

01403823921

Email:

help@bensimpsonfurniture.com

Location:

Ben Simpson Furniture,
Unit 6E, Rudgwick Brickworks, Lynwick Street, Rudgwick,
Horsham
West Sussex
RH12 3UW

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Ben Simpson Furniture Ltd 5 star review on 6th May 2025

945

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The shelves are nice and came heavily protected in packaging (seeing as though they are only two pieces of wood) The fittings supplied made it nice and sturdy”

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Posted 3 years ago

“Second time, of trying to write review, the truth hurts, and no refund”

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Posted 3 years ago

Hi Scott, I have just double checked and your order was cancelled and fully refunded as requested. Kind regards Ben.

Posted 2 years ago

“Wel done, royal mail need to up their game”

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Posted 3 years ago

“I had left it late to order the shelves so after placing the order, emailed in and they phoned me back to say they would put the shelves into the workshop the next day and dispatch that same day too. Wonderful service and I absolutely love the shelves!”

Ben Simpson Furniture Ltd 5 star review on 18th December 2021

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Posted 3 years ago

“Great customer service. Got in touch to replace bent brackets and they were delivered days later with no hassle.”

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Posted 3 years ago

“I ordered a 120cm floating shelf, which was delivered promptly. However, it was quite heavy and only supplied with two of the fixing rod. The rods are made of 10mm round steel and are attached to the wall via wall plugs after drilling a 10mm hole. They were straightforward to fit, but when the shelf was fitted the holes pre-drilled in the wood when manufactured were a little too large so the shelf moved about on the fitting rods. This, combined with just two fittings and the weight of the wood means that my shelf sags downwards instead of being level. There is little I can do about this other than drill two more holes at a slight upward angle to compensate for the downward sagging, but I will then have to repair the existing holes. I would recomend an additonal fixing rod for this length.”

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Posted 3 years ago

“Excellent delivery time. So pleased with our Rustic Pine floating shelf. Well worth the money. Will definitely recommend to friends.”

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Posted 3 years ago

“Great service and fantastic shelves. Easy to install. Would definitely use again 💫”

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Posted 3 years ago

“Fantastic service good quality,definitely order again. Would recommended”

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Posted 3 years ago

“My 2 shelves arrived carefully packed. Once opened everything was there to make the installation easy and perfect. Wood was lovely and just what I wanted.”

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Posted 3 years ago

“love the shelves, received wrapped and well protected, was able to fit early with the instructions as well as fantastic quality. will definitely be buying more in the future.”

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Posted 3 years ago

“Website easy to navigate Shelves arrived quickly Have put them up today and they look fabulous”

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Posted 3 years ago

“Very good service furniture was better than expected customer service very polite and helpful will definitely buy again from ben simpson”

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Posted 3 years ago

“Ordered two of the 15cm depth rustic metal bracket shelves for the kitchen. Arrived quickly but I noticed I hadn’t been sent the fixings. I emailed quite late that evening once I had checked the items. Next morning, phone call apologising and email confirmation that the fixings were being sent next day delivery which meant I could put the shelves up on the weekend I wanted. Although initially I was missing the fixings this was rectified very quickly and caused me no real issues. Shelves look lovely! Will be ordering again in the near future!”

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Posted 3 years ago

“Excellent service prompt delivery. Quality mantel. Easy to install.”

Ben Simpson Furniture Ltd 5 star review on 10th December 2021

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Posted 3 years ago

“excellent product and service”

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Posted 3 years ago

“Brilliant service and the shelf we ordered was exactly what we were looking for”

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Posted 3 years ago

“Had 3 shelves from these now and all been fantastic. Quick and easy ordering to delivery. And they look great when up.”

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Posted 3 years ago

“A perfect finishing touch to our fireplace!”

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Posted 3 years ago

“Fantastic shelves, they look beautiful in my kitchen so happy with them. The quality and service 10/10 will be back soon to purchase more!”

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Posted 3 years ago

Ben Simpson Furniture Ltd is rated 4.9 based on 1,621 reviews