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Ben Simpson Furniture Ltd Reviews

4.9 Rating 1,517 Reviews

98 %

of reviewers recommend Ben Simpson Furniture Ltd

Company Reviews

Product Reviews

4.9

Based on 1,517 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Ben Simpson Furniture Ltd:

We handcraft sustainable wooden Furniture & Shelving, while maintaining the highest levels of customer service at a fair honest price.

Visit Website

Phone:

01403823921

Email:

help@bensimpsonfurniture.com

Location:

Ben Simpson Furniture,
Unit 6E, Rudgwick Brickworks, Lynwick Street, Rudgwick,
Horsham
West Sussex
RH12 3UW

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Ben Simpson Furniture Ltd 5 star review on 3rd May 2024

Ben Simpson Furniture Ltd 5 star review on 3rd May 2024

Ben Simpson Furniture Ltd 5 star review on 3rd May 2024

Ben Simpson Furniture Ltd 5 star review on 22nd April 2024

Ben Simpson Furniture Ltd 5 star review on 21st April 2024

Mrs Kim A Turvey

Ben Simpson Furniture Ltd 5 star review on 21st April 2024

Ben Simpson Furniture Ltd 5 star review on 21st April 2024

980

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Communication and pre-delivery service offerred by Ben Simpson Furnture was very good, and the after-sales service was also very efficient and effective. Whilst the initial product was not to my expectations/liking this was very quickly satisfactorily resolved by the excellent customer services team. Many thanks.”

Posted 1 month ago

“Great mantle shelf”

Posted 3 months ago

“Wonderful service, top quality product. My house is full of Simpson shelves now!!”

Posted 9 months ago

“The shelves looked great and seemed to be good quality on the whole and the brackets were nice and chunky to help keep the shelves sturdy. Had an issue with one of the holes in the shelves being drilled at a slight angle but they have resolved this for me so would recommend using.”

Posted 9 months ago

“The mantle I ordered unfortunately came damaged due to something happening in transit. I emailed Ben Simpson Furniture and a very helpful lady called Laura had another made for me and sent out within three days. The damaged mantle was collected the day after I contacted them. Unfortunately the new mantle also arrived damaged due to taking a knock, again presumably in transit. I emailed again and was given the option of a 50% discount or another mantle. Since the damage wasn’t so noticeable as before I opted for the refund. I’m happy with the quality of the mantle but I’m very impressed with the level of customer service I received.”

Posted 10 months ago

“Very good product, good quality, cannot fault. However Parcel Force are absolutely useless and let you down. It took 5 separate trips on consecutive days before Parcel Force were able to successfully make a delivery, three times they failed to locate the address (despite having previously delivered Ben Simpson parcel to the same address), no advance warning to ensure that someone was in to receive parcel for the 4th occasion. Tried to get parcel delivered to a different address but that didn't work.”

Posted 10 months ago

“My experience with this brand has been one of the better ones I've had. The quality of the product is very good, their communication is excellent, and there were no missed expectations. I do have two suggestions ... 1) In my opinion, it pays to order swatches with wood colours before you order, as these products are pine and the stains aren't perfectly represented online. But £10 is a lot and I feel this should be reduced or free. 2) It would be great if there we assembly videos. Short ones for each range as the brochure covers a variety of products ... and once you've made a hole, it's hard to remove it :)”

Posted 1 year ago

“The quality of the shelf and fixing were of a very high quality but I did struggle a little bit to get the shelf flush and lined up with the holes. It would have been better to have some sort of template for the installation in my opinion but overall very happy.”

Posted 1 year ago

“The floating wooden shelves we ordered arrived ahead of schedule and very well packed. Although they were easy to install the shelf does not fit perfectly against the wall. i suspect that the pre-drilled hole is not deep enough. Apart from that they look really good and we are very pleased with them.”

Posted 1 year ago

“Prompt service Packing good”

Posted 1 year ago

“We were very pleased with the service and communication received from Ben Simpson Furniture Ltd. The only issue is that the shelf has a slight warp in it so items don’t sit flat on it.”

Posted 1 year ago

“Purchased floating shelves, arrived in good time and we are really pleased with the quality and finish. I think the shellfs should come with 4 support rods per shelf as opposed to two to add extra strength ( Would have been haply to pay more for the option of 4 rods per shelf if given the option) but 2 seem to be doing the job. Happy customer keep up the good work.”

Posted 1 year ago

“Perfect just the job”

Posted 2 years ago

“My floating shelf looks great on the wall. It arrived fast and as described. It was pretty easy to put up with the adjustable off center support. It would have been easier if the hole was centred in the shelf. 2 out of 4 of them were 5mm out in a 50mm wide shelf.”

Posted 2 years ago

“Good quality shelves. Only problem is the poor wall plugs supplied. Get some Fischer 10mm wall plugs for more secure fixings.”

Posted 2 years ago

“Really pleased with the shelfs they were exactly as described.”

Posted 2 years ago

“Lovely looking shelves. We ordered the medium brown which were lighter than anticipated but some oak wood oil soon brought out the colour. Unfortunately the two shelves only arrived with one set of bolts, the company are sending some but as our builder was ready to fit we had to buy some locally. The customer service team were very apologetic and helpful.”

Posted 2 years ago

“Lovely floating shelves, very easy to assemble”

Posted 2 years ago

“The shelves are nice and came heavily protected in packaging (seeing as though they are only two pieces of wood) The fittings supplied made it nice and sturdy”

Posted 2 years ago

“I ordered a 120cm floating shelf, which was delivered promptly. However, it was quite heavy and only supplied with two of the fixing rod. The rods are made of 10mm round steel and are attached to the wall via wall plugs after drilling a 10mm hole. They were straightforward to fit, but when the shelf was fitted the holes pre-drilled in the wood when manufactured were a little too large so the shelf moved about on the fitting rods. This, combined with just two fittings and the weight of the wood means that my shelf sags downwards instead of being level. There is little I can do about this other than drill two more holes at a slight upward angle to compensate for the downward sagging, but I will then have to repair the existing holes. I would recomend an additonal fixing rod for this length.”

Posted 2 years ago

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Ben Simpson Furniture Ltd is rated 4.9 based on 1,517 reviews