Ben Simpson Furniture Ltd Reviews

Name: Ben Simpson Furniture Ltd
Address: Ben Simpson Furniture, Unit 6E, Rudgwick Brickworks, Lynwick Street, Rudgwick, Horsham, West Sussex
Rating: 4.90

4.9 Rating 1,696 Reviews

98 %

of reviewers recommend Ben Simpson Furniture Ltd

4.9

Based on 1,696 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Ben Simpson Furniture Ltd:

We handcraft sustainable wooden Furniture & Shelving, while maintaining the highest levels of customer service at a fair honest price.

Visit Website

Phone:

01403823921

Email:

help@bensimpsonfurniture.com

Location:

Ben Simpson Furniture,
Unit 6E, Rudgwick Brickworks, Lynwick Street, Rudgwick,
Horsham
West Sussex
RH12 3UW

Write Your review

Tell us how Ben Simpson Furniture Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ben Simpson Furniture Ltd 5 star review on 15th January 2026

1208

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My floating shelf looks great on the wall. It arrived fast and as described. It was pretty easy to put up with the adjustable off center support. It would have been easier if the hole was centred in the shelf. 2 out of 4 of them were 5mm out in a 50mm wide shelf.”

Helpful Report

Posted 3 years ago

“Good quality shelves. Only problem is the poor wall plugs supplied. Get some Fischer 10mm wall plugs for more secure fixings.”

Helpful Report

Posted 3 years ago

“Really pleased with the shelfs they were exactly as described.”

Helpful Report

Posted 3 years ago

“Lovely looking shelves. We ordered the medium brown which were lighter than anticipated but some oak wood oil soon brought out the colour. Unfortunately the two shelves only arrived with one set of bolts, the company are sending some but as our builder was ready to fit we had to buy some locally. The customer service team were very apologetic and helpful.”

Helpful Report

Posted 3 years ago

“Lovely floating shelves, very easy to assemble”

Helpful Report

Posted 4 years ago

“The shelves are nice and came heavily protected in packaging (seeing as though they are only two pieces of wood) The fittings supplied made it nice and sturdy”

Helpful Report

Posted 4 years ago

“I ordered a 120cm floating shelf, which was delivered promptly. However, it was quite heavy and only supplied with two of the fixing rod. The rods are made of 10mm round steel and are attached to the wall via wall plugs after drilling a 10mm hole. They were straightforward to fit, but when the shelf was fitted the holes pre-drilled in the wood when manufactured were a little too large so the shelf moved about on the fitting rods. This, combined with just two fittings and the weight of the wood means that my shelf sags downwards instead of being level. There is little I can do about this other than drill two more holes at a slight upward angle to compensate for the downward sagging, but I will then have to repair the existing holes. I would recomend an additonal fixing rod for this length.”

Helpful Report

Posted 4 years ago

“Good quality product, we were very pleased with what we have received and fitting was extremely easy, I would recommend this product.”

Helpful Report

Posted 4 years ago

“I hadn't realised that the light oak rustic floating shelf I had ordered was a piece of stained fairly rough pine. Maybe I should have looked closer before ordering. The shelf was relatively easy to fit but one of the holes wasn't deep enough to accept the length of pin so there is a wider gap between the wall and shelf at one end. The supplier gave me a 50% refund for the problems.”

Helpful Report

Posted 4 years ago

“Lovely shelf . I am ordering another one. Order process easy delivery good.”

Helpful Report

Posted 4 years ago

“Simple to use website. Item received in good time. Well packed and excellent fitting instructions included.”

Helpful Report

Posted 4 years ago

“We have now bought a few things from them all look really nice when up. Just 1 blip, we bought a coat rack and the pilot hole were out line and I thought the screws could have been bigger.”

Helpful Report

Posted 4 years ago

“Easy to order online and I was kept informed of my delivery. Unfortunately one of the shelves was a little damaged during transit however they still look perfect on the wall! I will definitely be using Ben Simpson furniture in future.”

Helpful Report

Posted 4 years ago

“Excellent service! The shelf is perfect just what I wanted a rustic / industrial look”

Helpful Report

Posted 4 years ago

“My initial order wasn't fulfilled correctly and I received the wrong width shelves. I posted a review which was quickly responded to, and the situation rectified to my full satisfaction. (I deducted one star because the overall experience wasn't flawless, but the error was handled very professionally and I will order again.)”

Helpful Report

Posted 4 years ago

“Good service; quickly replaced initial delivery that was the wrong colour. Materials are good quality.”

Helpful Report

Posted 4 years ago

“Love the product. Great quality. The tone of the dark oak is a little bit more yellow in real life than on line.”

Helpful Report

Posted 4 years ago

“Good quality , well packaged , speedy delivery.”

Helpful Report

Posted 4 years ago

“Easy to order, well packed, exactly as described and arrived within 3 working days of order. I would have awarded five stars if not for the issues listed below. 1) Shelves with inverted brackets could only be supplied in one depth due I assume to only having one size of inverted brackets. 2) I thought a little expensive for stained softwood but maybe I am out of touch with prices.”

Helpful Report

Posted 4 years ago

“Fast efficient delivery. Instructions provided with kit.good quality wood shelves & brackets. Not put 5 stars as I think they are a bit overpriced but otherwise cant fault the company!”

Helpful Report

Posted 4 years ago

Ben Simpson Furniture Ltd is rated 4.9 based on 1,696 reviews