Browns Ladders Reviews

Name: Browns Ladders
Address: Glenway Works, Brierfield, Nelson, Nelson
Rating: 4.74

4.7 Rating 359 Reviews

95 %

of reviewers recommend Browns Ladders

Company Reviews

Questions

Metrics

4.7

Based on 359 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01282615517

Email:

info@brownsladders.co.uk

Location:

Glenway Works, Brierfield, Nelson
Nelson
BB9 5NH

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Browns Ladders 5 star review on 31st October 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great choice, great communication and quick delivery.”

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Posted 2 years ago

“Clear website pictures and descriptions made choosing my stepladder easy. I phoned my order in because I had online problems and found customer services friendly and helpful. My stepladder was delivered within three days as arranged. Excellent service all round.”

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Posted 2 years ago

“good website ,came within delivery dates i just ordered the wrong height so annoyed at myself the description confused me be careful when ordering. good quality”

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Posted 2 years ago

“very good product, fast delivery. No complaints at all.”

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Posted 2 years ago

“VERY HAPPY”

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Posted 2 years ago

“Excellent company to deal with. Order placed and delivered really quickly and its made in the UK !!!”

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Posted 2 years ago

“Excellent service”

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Posted 3 years ago

“First time visit for advice on what type of ladders I needed. Staff very helpful, fully explained and good stock to choose from. Prices reasonable for quality ladders, speedy delivery, and would recommend Browns to anyone in the future.”

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Posted 3 years ago

“Very quick service and good communication”

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Posted 3 years ago

“Paid for the item, gave my address and my email for delivery the next day. I get an email the next day which I didn't see till the evening saying that I haven't given a valid phone number (Google autocomplete had pre-populated my phone number) so they wouldn't deliver the item! I found this ridiculous I paid for the item I ordered before 6 pm and expected it to be delivered the next day as promised. When I emailed back Browns they said their courriers. DHL needed a valid phone number to deliver. Well maybe they should get a new career as not providing a phone number shouldn't hold up an order that I have paid for. Its a two-way street if I paid for the item I expect it to be delivered the next day. I've never come across anything like this before. An order which should have come on the Tuesday because of this I didn't get till the Thursday so thanks for that and I won't be using you again needless to say.”

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Posted 3 years ago

Good Morning, Thank you for your review. As we explained via email. DHL will not allow us to request for a collection without a valid Telephone Number, so that they can provide accurate tracking information & a time slot. I would advise in future, that you check all the information that is required and that you have provided prior to placing your order to ensure that all the information is correct in order to avoid any delays. It states on our website & T&C's that all orders must be placed by 11.30am for despatch the same day not 6pm, so your order would never have been delivered on Tuesday. We do not make promises that we cannot fulfil. Kind Regards, Browns Ladders.

Posted 3 years ago