Build & Plumb Reviews

Name: Build & Plumb
Address: Newburn Haugh Industrial Estate, Riversdale Way, Newcastle upon Tyne, England
Rating: 4.57

4.6 Rating 945 Reviews

88 %

of reviewers recommend Build & Plumb

4.6

Based on 945 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Build & Plumb 5 star review on 7th December 2025

Lee Bowes

Anonymous

Anonymous // 01/01/2019

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English

“Price was good. Delivery was fast Product was exactly as it says on the tin. Will definitely use them again”

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Posted 6 months ago

“They are good on price, but not on communication.”

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Posted 6 months ago

“Excellent service on time”

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Posted 6 months ago

“A prompt delivery of exactly the item I neede”

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Posted 6 months ago

“Excellent service. Quick and promp”

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Posted 6 months ago

“Build and plumb had the ronseal decking oil 5 lt can advertised at a great price. I ordered four cans and chose the pay £9.99 next day delivery. This was on a Friday around 2.30. The first two cans arrived on the following Wednesday. I spoke to customer service and received an apology as this sometimes happens. The delivery company split the orders and may deliver on different days. As for the next day delivery I was offered a refund. The next two cans turned up on the Friday! That's seven days from placing my order. The refund came through on the same day. Only £5 refunded. As for the four cans of oil, all four packed in very thin cardboard boxes and very dented and misshaped. So all in all, great price, shocking delivery time and badly packed.”

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Posted 6 months ago

“Great service”

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Posted 6 months ago

“Quick and easy”

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Posted 6 months ago

“Great service kept informed all the way delivered on the day. Great quality of products”

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Posted 6 months ago

“Good pricing and prompt delivery”

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Posted 6 months ago

“Best price at this point in time Kept updated from purchase to despatch More than happy with the boots”

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Posted 6 months ago

“Best price around and rapid delivery! Whats not to like??”

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Posted 6 months ago

“Delivered promptly excellent service quality product”

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Posted 6 months ago

“First time buying from Build and Plumb. All positive. Will buy from them again.”

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Posted 6 months ago

“Very easy website,managed to find exactly what I wanted and it came when they said it would,definitely use them again.”

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Posted 6 months ago

“Ease of online shop selling good quality products.”

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Posted 6 months ago

“Very pleased with my order. Delivery was fast and would order from them again.”

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Posted 7 months ago

“Ordered decking oil in natural pine. Tin came but no colour stated on the tin… been on hold twice trying to speak to someone, first time after 20 mins they just cut me off… up to 20 mins again on hold in queue position 1 for the whole time… rubbish.”

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Posted 7 months ago

“Quick efficient service, smooth ordering and delivery process”

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Posted 7 months ago

“Very good I’m very happy Thank you”

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Posted 7 months ago

Build & Plumb is rated 4.6 based on 945 reviews