Build & Plumb Reviews

Name: Build & Plumb
Address: Newburn Haugh Industrial Estate, Riversdale Way, Newcastle upon Tyne, England
Rating: 4.57

4.6 Rating 945 Reviews

88 %

of reviewers recommend Build & Plumb

4.6

Based on 945 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Build & Plumb 5 star review on 7th December 2025

Lee Bowes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Will definitely recommend this company, very pleasant and knowledgeable, my order arrived on time sadly one tin was badly damaged and had leaked,I contacted them and a replacement was sent, arrived the next day.”

Helpful Report

Posted 4 months ago

Thank you for your wonderful review! We're thrilled to hear that you found our team pleasant and knowledgeable. We're always here to help, and we're glad we could promptly address the issue you experienced. Your recommendation means the world to us! Warm regards, Team Build & Plumb

Posted 4 months ago

“Once again thank you for great service and fast delivery on my order of decorative gravel.”

Build & Plumb 5 star review on 11th August 2025

Helpful Report

Posted 4 months ago

Thank you for your fantastic review, Gary! We're thrilled you enjoyed our service and fast delivery on your decorative gravel order. Your feedback is truly appreciated! Best wishes, Team Build & Plumb

Posted 4 months ago

“Excellent quick delivery at a very good price”

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Posted 4 months ago

Thank you for your excellent review, Antony! We're delighted to hear that you were pleased with our quick delivery and competitive pricing. Your support truly means a lot to us! Warm regards, Team Build & Plumb

Posted 4 months ago

“Easy site to navigate, good prices speedy delivery. Brilliant firm to deal with”

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Posted 4 months ago

Thank you so much for your glowing review, Derek! We’re thrilled to hear that you found our site easy to navigate, our prices great, and our delivery speedy. It’s wonderful customers like you that make our work so rewarding! Warm regards, Team Build & Plumb

Posted 4 months ago

“It states when placing an Oder if you do before 12 delivery is next day but when the order is made you are then asked for £6 delivery charge. 🤬”

Helpful Report

Posted 4 months ago

Thank you for your feedback, Tim! We're sorry for any confusion regarding the delivery charge and the next-day service. '£9.99 Next day delivery is available for orders places before 12 noon. Any orders placed for next day delivery after this time, will take 2 working days to be delivered.' Warm regards, Team Build & Plumb

Posted 4 months ago

“Great service”

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Posted 4 months ago

Thank you for your excellent review! We're so glad to hear that you received great service from us. We truly appreciate your support! Warm regards, Team Build & Plumb

Posted 4 months ago

“Very pleased with the tub of smartmix Great price and delivery time Thank you”

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Posted 4 months ago

Thank you for your fantastic review, Gary! We're so pleased to hear that you're happy with the smartmix. We always strive to provide great prices and timely delivery. Your support means a lot to us! Warm regards, Team Build & Plumb

Posted 4 months ago

“The two online value's, fitted well, the only criticism is the value,s don't have a direction arrow, but work well”

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Posted 4 months ago

Thank you for your great review, John! We're glad to hear that the valves fitted well and are working effectively. We appreciate your feedback about the direction arrow and will definitely take it into consideration for future improvements. Warm regards, Team Build & Plumb

Posted 4 months ago

“Quick and easy transaction”

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Posted 4 months ago

Thank you for your fantastic review, Alan! We're so glad to hear that you found your transaction quick and easy. Your feedback is greatly appreciated and motivates us to keep providing great service! Warm regards, Team Build & Plumb

Posted 4 months ago

“good website fair prices good selction of goods easy website to use”

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Posted 4 months ago

Thank you for your excellent review, Tim! We're glad to hear you found our website easy to use and appreciated our fair prices and good selection. Your satisfaction is our priority, and we truly appreciate your feedback! Warm regards, Team Build & Plumb

Posted 4 months ago

“Exelent servis good quality, fast delivery”

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Posted 4 months ago

Thank you for your awesome review! We’re so glad to hear that you experienced excellent service and fast delivery. Your support means a lot to us! Warm regards, Team Build & Plumb

Posted 4 months ago

“Buying a bulk bag to be delivered to my elderly mother's several counties away was l thought going to be fraught with issues.But no. Ordered 500L Compost ,but Mother didn't want that ,she meant Topsoil.so Ordered 500L if that too & cancelled the Compost via e mail. When l rang them in the morning a super friendly guy answered,it had already been cancelled with monies returned. Th bulk bag arrived in 2 days with the driver phoning me to double check where to drop it as no jne home.Mother was,but had neither heard him or saw him. So quick ,so easy, so professional & so friendly. Thankyou to Build & Plumb.”

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Posted 4 months ago

Thank you so much for your fantastic review, Sylvia! We're thrilled to hear that your experience with us was smooth and hassle-free. Our team always aims to provide friendly and professional service, so it’s wonderful to know we hit the mark! Thanks for choosing Build & Plumb! Warm regards, Team Build & Plumb

Posted 3 months ago

“Easy to order and fast delivery.”

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Posted 4 months ago

Thank you so much for your fantastic review, Linda! We're thrilled to hear that you found the ordering process easy and enjoyed our fast delivery. Your satisfaction is our priority! Warm wishes, Team Build & Plumb

Posted 3 months ago

“Staff very helpful but still waiting on my delivery 2days over no update”

Helpful Report

Posted 4 months ago

Thank you for your feedback, Ian! We're glad to hear that our staff were helpful, and we sincerely apologize for the delay with your delivery. We understand how important timely updates are and appreciate your patience as we work to improve our communication. Best wishes, Team Build & Plumb

Posted 3 months ago

“Ordered item on next day and still not arrived Customer service was terrible Never buy from here”

Helpful Report

Posted 4 months ago

I am very sorry you have had this experience with your order if you can email us on help@buildandplumb.co.uk let us know your order number and we can look into this for you.

Posted 4 months ago

“Well packed speedy delivery”

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Posted 4 months ago

Thank you for your positive review, Sarah! We're glad to hear that you were pleased with our packaging and delivery speed. Best wishes, Team Build & Plumb

Posted 4 months ago

“Excellent service ruined by use of a very poor delivery company”

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Posted 4 months ago

Thank you for your feedback, James! We're glad you appreciated our service, and we apologize for the issues with the delivery company. Your insights are valuable to us as we strive to improve. Best wishes, Team Build & Plumb

Posted 4 months ago

“Excellent service at a great affordable price.”

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Posted 4 months ago

Thank you for your wonderful review, Brian! We’re thrilled to hear that you found our service both excellent and affordable. Your satisfaction means the world to us! Warm regards, Team Build & Plumb

Posted 4 months ago

“Good price and quick delivery.”

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Posted 4 months ago

Thank you for your fantastic review, David! We're delighted to hear that you found our prices good and delivery quick. Your satisfaction is our top priority! Warm regards, Team Build & Plumb

Posted 4 months ago

“Great company, I ordered the wrong colour of easy joint. I called them up and my wrong order was picked up and exchanged the very next day. No argument. Great service.”

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Posted 4 months ago

Thank you for your glowing review, Christine! We're delighted to hear that our team was able to assist you with your order so efficiently. Your satisfaction is our top priority! Warm regards, Team Build & Plumb

Posted 4 months ago

Build & Plumb is rated 4.6 based on 945 reviews