Car Mats UK Reviews

Name: Car Mats UK
Address: Unit 1a Bestwood Road, Brookhill Industrial Estate, Pinxton, Nottinghamshire
Rating: 4.65

4.7 Rating 7,665 Reviews

91 %

of reviewers recommend Car Mats UK

4.7

Based on 7,665 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

7772131313

Email:

accounts@mto-uk.com

Location:

Unit 1a Bestwood Road,
Brookhill Industrial Estate,
Pinxton
Nottinghamshire
NG16 6NT

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Car Mats UK 5 star review on 12th January 2025

S Harfield

Car Mats UK 5 star review on 29th November 2024

S Schmitz

104

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can't comment as haven't received mats. May be v nice but delivery service useless. (yodel). Should have been delivered Saturday. Contact online yesterday informed me due by 9 pm. Now told We'd but unable to speak to a human. Won't use again while you use Yodel.”

Helpful Report

Posted 1 year ago

“Bought the semi tailored rear seat cover and can only say to other potential customers ( at least for the 5 series ) don’t waste your money, poor fit, parts of the seat totally uncovered, the back rest cover isn’t long enough so the top of the seats are left uncovered and even when you lower the blackest section further it is still too short to fit into the crease between the backrest and the seat base, the material itself seems a good quality there’s just not enough of it !! Asked to return it as dissatisfied and after several weeks and ping pongs of photo’s etc and of course the catch all of “ cannot see any manufacturing defects” and will accept a return if in as purchased condition, and only a 75% refund ( 25% retained for restocking ) I decided to fit it in my wife’s Kia Picanto ! Not a great experience for me and won’t use them again”

Helpful Report

Posted 1 year ago

“Been asked to write a review but yet to receive them. No updates in the 3 weeks since I placed the order. I've paid over £250 and heard nothing at all other than a request for a review. Well improved customer communication would be nice - regards the product I've no idea.”

Helpful Report

Posted 1 year ago

“A long delivery and then only one item delivered, one still outstanding. There does not seem to be a way of contacting them so I dont know if the missing item is outstanding or just been forgotten. HELP!”

Helpful Report

Posted 1 year ago

“The product is beautiful, we opted for the full quilted liner for our Discovery and were impressed with what came Unfortunately it wasn’t quite tailored to our car and we had to do some cutting to make it fit properly.. we also had to cut through the badly attached Velcro where it had been squashed together in corners and overlapping… the holes in the fabric that allow the cargo rings to be used were on the wrong end of the fabric and it couldn’t be turned round to fit as the side would then have been wrong. I’ve had to cut the material where the Landrover boot comes down on opening as the mat was stopping it from down so, there is a ring in the middle of the car for which no hole in the material was made… Not a great bespoke item and if I weren’t desperate for it I’d be returning it for a refund!”

Helpful Report

Posted 1 year ago

“I have required van mates for my transit custom automatic 20 registration But they don’t fit at all I have sent 2-3 emails for a refund I’m not very happy with the service at all quality of the product is not very good”

Helpful Report

Posted 1 year ago

“You are asking me for a review……. I haven’t even received the goods yet”

Helpful Report

Posted 1 year ago

“Says rrp £20 top left but selling for £26”

Helpful Report

Posted 1 year ago

“Possitves: Quick delivery Negative: car mates have only been in the car for a week and they are already damaged on the drivers side, with a visible wear. The drivers mat at this rate will wear through within a few weeks. Paid nearly £60 for the mats, would have been better of getting £15 mats from Azamon. Cheap mats, low quality. Would not recommend”

Helpful Report

Posted 1 year ago

“I ordered my seats covers over a week ago now I was told 3/4days ? Haven’t had an email nothing so very disappointed”

Helpful Report

Posted 1 year ago

“Unfortunately Yodel threw the package over the gate without calling the gate to be allowed in and yes, we can prove that there was no attempt made to press at the entry phone panel. We found the package stuck under the gate on our way out for the airport. The cover was wet and a little dirty as it had been raining a lot and we had to leave it to dry so we have not get been able to try it on the vehicle. I have sent the photos to Yodel, but in all a very disappointing choice of courier so far. We will have a look to see how the cover fared when we get back.”

Helpful Report

Posted 1 year ago

“Hi we would love to review your car mats but have not yet received them, you used Yodel for delivery and although no other delivery firms have a problem finding us Yodel always do !”

Helpful Report

Posted 1 year ago

“unfortunatly they use the cheapest courier Yodel so cannot recomend”

Helpful Report

Posted 1 year ago

“Bitterly disappointed … ordered ahead of Christmas with the right postage to arrive before Christmas as a gift. With no communication to explain any delay, they finally arrived mid January. Won’t be ordering from car mats uk again.”

Helpful Report

Posted 1 year ago

“Hi I've not received yet ,they were due to be delivered on Friday to my local Yodel hub due to I was not going to be home ,but tracker said out for delivery ,contacted yodel via online chat and they said the driver ran over his working time ,said they were in van ready to deliver today once in area but still nothing ,so will wait till Monday to see if they arrive ,”

Helpful Report

Posted 1 year ago

“DO NOT USE THIS COMPANY !! They do not have a contact telephone number and if you send them an email it can take up to 5 days for them to respond. No company can be this busy !! We wanted to change our order but couldn’t speak to anybody. Why ? Because of this we decided to cancel our order. Since placing our order 14 days previously we had had no correspondence from this company - no confirmation of order or idea of delivery time. We were charged 25% of the cost of our order to cancel , even though our order had not even been started. Really disappointed 😢”

Helpful Report

Posted 1 year ago

“Very poor customer service. After 12 days I emailed to request an update, no response. Emailed again after another couple of days, no response. I then tried to contact via the virtual agent on the website, no response. No phone number is listed on the product website. I checked the company - to validate it was a real company, luckily it is. My boot liner finally arrived yesterday after ordering on November 17th.”

Helpful Report

Posted 1 year ago

Hi Jonathan, We are really disappointed to read your review and we are incredibly keen to look into this further. After checking our platforms, we have been unable to locate any email correspondance from you. We'd like to ensure our systems are working correctly as we pride ourselves on our excellent customer support and communication with our customers. Please can we kindly ask you to contact our customer service supervisor so this can be looked into further? Email - support@carmats-uk.com Telephone: 01623 645 100 Kind Regards Car Mats UK

Posted 1 year ago

“Carmat start faking apart after 2 months even not using every day just once a week.”

Helpful Report

Posted 1 year ago

Good afternoon Ernest, Thank you for taking the time to leave a product review. We haven't recieved any communication from you in regards to the issue you are experiencing with your drivers mat to be able to have the opportunity to resolve this for you. Please can we encourage you to contact our customer service department for this to be resolved. Email - support@carmats-uk.com Kind Regards Car Mats UK

Posted 1 year ago

“Further to my review of a week ago. I’ve had no response to the email I sent referring to the fact the floor fittings didn’t fit my car. I have now bought a set of floor fittings that work from Amazon. I’ve fitted them and all is ok now. Disappointed with the company but the mats are good now I’ve spent extra and used Amazon.”

Helpful Report

Posted 1 year ago

“Never received the mats even though they were dispatched on 30th October ... still waiting”

Helpful Report

Posted 1 year ago

Car Mats UK is rated 4.7 based on 7,665 reviews