Car Mats UK Reviews

Name: Car Mats UK
Address: 4, Kings Mill Way, Mansfield, 4, Kings Mill Way, Mansfield, Nottinghamshire
Rating: 4.68

4.7 Rating 7,318 Reviews

92 %

of reviewers recommend Car Mats UK

4.7

Based on 7,318 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01623 645100

Email:

tracy@mkr-uk.com

Location:

4, Kings Mill Way, Mansfield,
4, Kings Mill Way, Mansfield
Nottinghamshire
NG18 5ER

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Car Mats UK 5 star review on 3rd May 2024

S Draper-Todkill

Car Mats UK 5 star review on 21st March 2024

R Wilson

Car Mats UK 5 star review on 17th March 2024

Car Mats UK 5 star review on 15th March 2024

H Golton

Car Mats UK 5 star review on 9th March 2024

A Towlerton

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Communication poor, and delivery time slow. Mini mats in the back about half of the correct size so useless and will chuck out. Two sticky pads missing from front mats. Discovery rear mats wrong shape and don't lie flat. Will chuck them out.”

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Posted 7 months ago

“The mats I have ordered don’t fit and I have emailed Car Mats UK and they have not replied”

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Posted 8 months ago

“I am still waiting for my package .yodel emailed 1st September and 2nd September to days running delivery times 19.00/21.00 both days did not deliver and failed to inform the reason for not delivering”

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Posted 8 months ago

“ALREADY SENT YOU A EMAIL 25/8 REGARDING THIS ORDER THREE DIFFERENT COLOUR BEIGE IN PARCEL QUALITY VERY POOR IN NO WAY THESE ARE LUXUARY CAR MATS”

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Posted 8 months ago

“Sadly I am unable to give Car Mats UK a positive review & cannot recommend them either. I ordered my mats to have the enhanced heel mat function, for £14.99 plus VAT, and sent copies of my desired pattern. Car Mats UK were unable to accept my designs because of Copyright issues, this is despite them being freely available from ETSY. Eventually I decided to proceed with my order without the additional enhancement & asked for a refund of the sum paid - Nothing was heard! When I received the request to leave a review I again e-mailed asking that my refund be processed, still nothing heard and phone calls go unnaswered - Not too happy. The mats themselves fit ok, but are rather thin and don't feel too luxurious. I shall not be using this supplier again, nor recommending them!”

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Posted 8 months ago

“Didn't fit correctly, damaged boot lining of vehicle, poor communication, difficult to recover costs. Never again.”

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Posted 8 months ago

“No customer service to speak of.”

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Posted 9 months ago

“Never buy anything from this company again, ordered luxury car mats they are cheap and nasty can buy same mat's for less than a fiver elsewhere so the embroidery cost £45”

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Posted 9 months ago

“Ordered June 15th, no communication from the company except for when I eventually got an answer on their phones. Was told 3 weeks later that I would receive my order within 2 days, but I still haven’t received it. Have asked to cancel the order and get a refund.”

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Posted 9 months ago

“Very poor service! Ordered my car mats over 3 weeks ago, still not arrived and no response from customer service! Will never be using again and will not recommend!”

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Posted 9 months ago

“This is an awful company to deal with, I placed my order 2 and a half weeks ago, after initially not hearing anything I decided to contact them to discuss my order, only to be told that they had ran out of vinyl and they did not know when this would be in stock. I politely requested a refund due to them being unable to fulfil the order only to be told that this would incur a 25% fee to cancel. Just incredible considering this was not my fault. I then decided to refuse this and demand a full refund only then to be ignored for 2 days, finally last Friday (28th july) I got step,y saying that the vinyl had arrived and my mats where being produced that day and would be sent next day delivery. To to the fact I was in need of mats I reluctantly agreed to continue with the order. On Wednesday (2nd august) some 5 days after being told my mats were on route via next del del I received an email telling me that my picture could not be printed to the mat due to copywrite reasons. The picture was the least of my concerns it was more the lies and ridiculous amount of time for them to even bother replying to my emails that upsets me the most. I then sent another strongly worded email demanding a refund and letting them no I’d be making this review I received an email back from the supposed customer service manager this time saying simply ‘good’ look at the rest of our review basically in a nutshell meaning she wasn’t bothered what I put in the review. Tonight as I write this over 2 weeks since ordering. They have failed to give me a refund, I have no mats and have no idea whether I’ll ever get them or get my £150 back. There is another company with a similar name who I have spoke who have replied to me within minutes of emailing them on every occasion, my advise head to them and do not deal with these incompetent, rude and ignorant people.”

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Posted 9 months ago

“I ordered these for a friend, and I got an email on the day that it was supposed to be delivered saying that it had been delivered but I never received the product or a photo of the product being delivered which I would attach if I could, but I don’t know how to as there is no option to, being scammed out of £30 by this “company”, there’s not a single piece of evidence of the product being delivered and I’ve been robbed.”

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Posted 9 months ago

“Sent the wrong car liner and do not respond to Web chat. I ordered the GLE 2019 onwards liner but they sent the liner for the older models. I have sent photographic evidence to PayPal. And raised a PayPal dispute. I will also be contacting my credit card company. Zero attempt to resolve!”

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Posted 9 months ago

“Haven’t received my order yet”

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Posted 9 months ago

“Extremely disappointed in the quality thin and not what I ordered. Worked for Middletons in Cleckheaton so know the quality grades and my order was not what I received tjin cheap mats”

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Posted 9 months ago

“Have not received my order. Finally got through to CarMatsUk phone number. Told the mats had been delivered but agent would enquire as to what's happened and email me. No email. Now trying to contact them by phone. I was intending buying mats for the other seats but now waiting for an explanation as to the disappearance of my purchase.”

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Posted 9 months ago

“Missing product from order Order #134818 Sent several emails over last few weeks no reply Tried calling several times, phones never answered - product fine, aftercare awful - maybe I'll get a response now?”

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Posted 9 months ago

“I’ve been waiting 10 days now for my order, no correspondence from the company since placing the order, no response to any emails I’ve sent and not answered the phone either! Let’s hope when I eventually do receive the mats, that they will be worth the wait 🙄”

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Posted 9 months ago

“Can't give good review as I'm still waiting for my order. That's since 7 July. Fingers crossed it comes soon as I'm waiting before I order others.”

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Posted 9 months ago

“I ordered covers with my logo on the head rest and instead they sent me plain ones and charged me the full amount . When I tried to email I got an automated response. Not happy”

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Posted 9 months ago

Car Mats UK is rated 4.7 based on 7,318 reviews