Car Mats UK Reviews

Name: Car Mats UK
Address: Unit 1a Bestwood Road, Brookhill Industrial Estate, Pinxton, Nottinghamshire
Rating: 4.65

4.7 Rating 7,665 Reviews

91 %

of reviewers recommend Car Mats UK

4.7

Based on 7,665 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

7772131313

Email:

accounts@mto-uk.com

Location:

Unit 1a Bestwood Road,
Brookhill Industrial Estate,
Pinxton
Nottinghamshire
NG16 6NT

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Car Mats UK 5 star review on 12th January 2025

S Harfield

Car Mats UK 5 star review on 29th November 2024

S Schmitz

104

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lasted a few days before the fixing valcro came off, 6 months till the stitching has come off. Waste of £60”

Helpful Report

Posted 1 month ago

“Does this company actually exist. Ordered my mats over a month ago, still not received. Telephone number doesn’t exist, they don’t reply to Facebook messages or emails so I wouldn’t consider ordering anything…”

Helpful Report

Posted 1 month ago

“Absolutely terrible customer service, no phone number, missing item that I paid for but dosnt look like I'm going to get it. Filled in form for them to get back to me which they did after a week but herd nothing since. Would never use again or recommend”

Helpful Report

Posted 1 month ago

“Order still not received after a month, no tracking and have sent support 4 emails with no responses shocking customer service”

Helpful Report

Posted 1 month ago

“My boot cover arrived in good time however one side panel had the Velcro strip sewn in incorrectly. I received a response that it was supposed to be like that, but if that was the case why aren’t both sides the same!! All further correspondence has been ignored. So buy from this company at your own discretion!”

Helpful Report

Posted 1 month ago

“I ordered and paid for embroidered car seat covers. They were not embroidered. No response to my messages.”

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Posted 1 month ago

“Avoid - ordered a boot liner on 26th Feb, no response from multiple emails, phone number is disconnected. I assume they have gone out of business, but the website will still take your order. Disgusting.”

Helpful Report

Posted 2 months ago

“DO NOT USE, placed an order on February 25th for van mats with express delivery, no tracking number sent, no updates and still no delivery as of March 14th. Emailed multiple times with no response, no phone number to call, going through credit card to get a refund.”

Helpful Report

Posted 2 months ago

“My order has not been delivered. I have not received a refund.”

Helpful Report

Posted 4 months ago

“Appalling customer service, never received mats , no reply’s to emails , not contactable by phone , will never deal with this company again.”

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Posted 4 months ago

“The material itself is great. Unfortunately, it doesn't stick to the sides of the boot - it's constantly peeling off, so it is no longer protecting the sides of the boot.”

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Posted 4 months ago

“I contacted them to return a set of car mats bought as a Christmas present and is being given the run around. The product is also not as shown and rather shabby. Terrible customer service from Maddie. Buyers beware!”

Helpful Report

Posted 4 months ago

“Ordered mats. Supplied with wrong fittings. No big deal - replacements sent Holes are not big enough for replacements. Asked to send video. Have done. Asked for refund as not fit for purpose - company no longer replies. Just a bad experience all round.”

Helpful Report

Posted 4 months ago

“So confused, it’s just a square of rubber? Not cut to fit, doesn’t go around the wheel arches? May as well just do it yourself?”

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Posted 4 months ago

“Terrible service still haven't got the seat covers the don't answer there phones or emails. Having to go through thecbankvto get my money back”

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Posted 4 months ago

“You have asked me for review yet I have NOT received the mat sespite paying for express deliverey .. How can I write review without seeing the product???”

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Posted 4 months ago

“12 days after order, still no mats and no communication. Support claims up to 5 working days to reply to an email. Won’t be using this service again.”

Helpful Report

Posted 5 months ago

“Basically rubber matting cut using a template. I could have bought a roll and done it myself. It would not have cost £60! The front mats fit the other 3 do not fit my Bongo.”

Helpful Report

Posted 7 months ago

“Ducato Boxer or Relay 2012 - 2022 mat supplied is the wrong shape and dimensions. It's not safe as interfears with stering colum. See attached photo showing proper mat on the right. On the upside the Girl was nice on the phone and it was cheap.”

Helpful Report

Posted 7 months ago

“Thought I was buying a set not just one. No reply from customer services. Never again.”

Helpful Report

Posted 8 months ago

Hi Mark, We are really disappointed to read your review as Amy from our customer service department responded to your enquiry sent to us on Tuesday at 16:59pm with a soution and an increased discount offered on the purchase of the remaining seat covers on Wednesday at 08:33am. The order was placed for the drivers seat cover only. We have sent a further email offering our support in resolving your enquiry this afternoon. Please can we encourage you to check your inbox and junk folders over the next few moments. We can also be contacted on 01623 645 100! Kind Regards Car Mats UK

Posted 8 months ago

Car Mats UK is rated 4.7 based on 7,665 reviews