Car Mats UK Reviews

Name: Car Mats UK
Address: Unit 1a Bestwood Road, Brookhill Industrial Estate, Pinxton, Nottinghamshire
Rating: 4.65

4.7 Rating 7,665 Reviews

91 %

of reviewers recommend Car Mats UK

4.7

Based on 7,665 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

7772131313

Email:

accounts@mto-uk.com

Location:

Unit 1a Bestwood Road,
Brookhill Industrial Estate,
Pinxton
Nottinghamshire
NG16 6NT

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Car Mats UK 5 star review on 12th January 2025

S Harfield

Car Mats UK 5 star review on 29th November 2024

S Schmitz

104

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve just returned from holiday so sorry about the delay for this review. The mats are very good and fit the floor well - but I cannot get the floor press fittings to lock on my car. I’ve tried ‘easing’ one with a fine file by to no avail. Therefore, it looks doubtful if I will be able to use the front mats as they aren’t fixed to the floor.”

Helpful Report

Posted 1 year ago

“Front mats do not fit with the buttons to secure, wrong size used!”

Helpful Report

Posted 1 year ago

“If I had received my boot mat I should have been happy to give a review. However my purchase has been with useless Yodel since 2 Nov. There is no sign of a delivery date and they are using the last storm as an excuse. Can you please contact Yodel and tell them to get my order delivery sorted out pronto. Thank you Derek Walsh Can you please”

Helpful Report

Posted 1 year ago

“VERY Poor quality for the money, I bought cheap mats on eBay for the wife’s car that are far better and half the price, STEER CLEAR”

Helpful Report

Posted 1 year ago

“Very poor quality product. Cheap and nasty. "Next day service"... It took a month... Not worth spending even a small amount of money with this firm as you will feel conned. Never again.”

Helpful Report

Posted 1 year ago

“ordered 'HEAVY DUTY MATS' for my new taxi, certainly not heavy duty, my old £20 ones were a lot better, very disappointed, I'll have to use now as can't be bothered with returns but will never reorder from here again”

Helpful Report

Posted 1 year ago

“I STILL have not received my car mats after contacting this company as to where they are. They are with Yodel, their delivery company with a status that says “Due Today” which has now been their status for a few days. Not good enough. £52 for a product that I’ve not received.”

Helpful Report

Posted 1 year ago

“Haven’t receive the product to be able to let you know”

Helpful Report

Posted 1 year ago

“I ordered a full set of car seat covers (both front and rear) for my 2020 Nissan navara- when they arrived there were only the front seat covers and NO rear set - I contacted them via the chat and had a reply from them stating that I would get a response within 5 days - this was on the 23rd September- as of this date today - 13th October I have heard absolutely nothing - only the automated response - very very poor customer service and the lack of response makes me question whether this company are bothered about their customers at all!!!”

Helpful Report

Posted 1 year ago

“Give this company a wide steer! They state 3-5 days delivery. Placed my order on 23rd September 2023. By 10th October I still hadn’t heard a word. Emailed them, they then notified me they had been dispatched. 13th October, still not delivered and no courier tracking number has been provided to me. Rubbish company, in bed with the UK’s worst courier. A match made in hell! Today, they asked me to write a review, who am I to refuse…”

Helpful Report

Posted 1 year ago

“Over priced delivery price for not a bad delivery service. I had to chase up to get updates and then they FINALLY dispatched it!! Wouldn't recommend”

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Posted 1 year ago

“I would love to make a proper review but as the van seat cover still has not arrived it’s very difficult!! Ordered 13/9/23 with a 5-7 day delivery! Even paid for express delivery!! Very poor was for a birthday present which has now been and gone.”

Helpful Report

Posted 1 year ago

“I ordered for a road trip and was assured delivery in advance of my travel date. My order did not appear before I left. I returned from my holiday to find 3 notes from the delivery company stating that a signature was required and therefore the delivery could not be completed. I still have not received my order and have heard nothing form the company, although they have processed my payment.”

Helpful Report

Posted 1 year ago

“Yet to receive them”

Helpful Report

Posted 1 year ago

“Communication poor, and delivery time slow. Mini mats in the back about half of the correct size so useless and will chuck out. Two sticky pads missing from front mats. Discovery rear mats wrong shape and don't lie flat. Will chuck them out.”

Helpful Report

Posted 1 year ago

“The mats I have ordered don’t fit and I have emailed Car Mats UK and they have not replied”

Helpful Report

Posted 1 year ago

“I am still waiting for my package .yodel emailed 1st September and 2nd September to days running delivery times 19.00/21.00 both days did not deliver and failed to inform the reason for not delivering”

Helpful Report

Posted 1 year ago

“ALREADY SENT YOU A EMAIL 25/8 REGARDING THIS ORDER THREE DIFFERENT COLOUR BEIGE IN PARCEL QUALITY VERY POOR IN NO WAY THESE ARE LUXUARY CAR MATS”

Helpful Report

Posted 1 year ago

“Sadly I am unable to give Car Mats UK a positive review & cannot recommend them either. I ordered my mats to have the enhanced heel mat function, for £14.99 plus VAT, and sent copies of my desired pattern. Car Mats UK were unable to accept my designs because of Copyright issues, this is despite them being freely available from ETSY. Eventually I decided to proceed with my order without the additional enhancement & asked for a refund of the sum paid - Nothing was heard! When I received the request to leave a review I again e-mailed asking that my refund be processed, still nothing heard and phone calls go unnaswered - Not too happy. The mats themselves fit ok, but are rather thin and don't feel too luxurious. I shall not be using this supplier again, nor recommending them!”

Helpful Report

Posted 1 year ago

“Didn't fit correctly, damaged boot lining of vehicle, poor communication, difficult to recover costs. Never again.”

Helpful Report

Posted 1 year ago

Car Mats UK is rated 4.7 based on 7,665 reviews