Login
Start Free Trial Are you a business?? Click Here
Are you a business?
Terms & Conditions
User Privacy Policy
Business User Privacy Policy
Data Protection
Data Request

Car Mats UK Reviews

4.7 Rating 7,318 Reviews
92 %
of reviewers recommend Car Mats UK
Company Reviews Product Reviews
9,526
 Metrics Info
4.7
Based on 7,318 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 84%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.5 out of 5
Read Car Mats UK Reviews
Visit Website

Phone:

01623 645100

Email:

tracy@mkr-uk.com

Location:

4, Kings Mill Way, Mansfield,
4, Kings Mill Way, Mansfield
Nottinghamshire
NG18 5ER

Write Your review

Tell us how Car Mats UK made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
You will be contacted by email to verify your review.
By submitting your review you agree to the REVIEWS.io terms & conditions.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
L COOK
Verified Buyer
“£175.00 for a boot liner which is not symmetrical and does not fit the car. One side is 4.5 cm shorter than the other and the bumper flap is not central. The first customer service person acknowledged the item was faulty, however her managed blocked this. Promised calls never returned, the only option continuous e mails. So far after 4 weeks I’ve got no where with resolving this, hence my review. When an item is made to measure that is what I expect. As a nurse it takes me a lot of patient care to earn £175.00. This company has a few different names, purchase at your peril.”
Helpful Report
Posted 11 months ago
S Smith
Verified Buyer
“Mats did not fit my truck as they said they would. When I asked for a refund I was told I would loose 25% for having opened them. I don’t understand how you would know they fit if you didn’t open them. Customer service was of no help. I would also have to cover other charges for my refund. Will never refer or purchase from this company again.”
Helpful Report
Posted 11 months ago
Anonymous
Verified Buyer
“Two weeks to get a refund on an order Car Mats Uk sent out incorrectly,”
Helpful Report
Posted 11 months ago
N Ayna
Unverified Reviewer
“They blamed me for their mistakes, they sent me to the wrong car mat, I lost money, they are not convincing, better buy it by seeing it from another place.”
Helpful Report
Posted 11 months ago
C Masters
Verified Buyer
“customer service absolutely awful! I also waited over 3 weeks for my order to be dispatched.”
Helpful Report
Posted 1 year ago
D Watkins
Verified Buyer
“I'm still waiting on my orders after 14 days so can't really write a review regarding the product.”
Helpful Report
Posted 1 year ago
I SMITH
Unverified Reviewer
“Three weeks plus for a boot liner for my 1 series. They state 10 working days then when you complain, they start to bleat about lack of staff, Easter, bank Holidays etc. My boot liner did turn up - damaged. And now they are demanding photographs for evidence which I will happily provide, but I just know that I will have to go down the section 75 route to have my money refunded. This lot are not transparent and probably run from the same machine shop that is on Coronation Street! They sound like they are a hand to mouth operation and probably won't be in business inside a year.”
Helpful Report
Posted 1 year ago
C Brown
Verified Buyer
“I have not received mats as yet”
Helpful Report
Posted 1 year ago
I have checked and your order has been shipped with Yodel, I will send you an email with the tracking details on.
Posted 1 year ago
S Simmonite
Verified Buyer
“I am still waiting after 3 weeks for the delivery which I paid extra for next day delivery What a joke !!!”
Helpful Report
Posted 1 year ago
I'm sorry to hear of the issue, all our products are made to order so we do require manufacture time.. Checking your order it is showing as delivered 16/5 @ 10.06am, if this isn't the case please do let us know.
Posted 1 year ago
Anonymous
Verified Buyer
“It’s not what i order i get total different ones”
Helpful Report
Posted 1 year ago
L Andrews
Verified Buyer
“The car mats never arrived”
Helpful Report
Posted 1 year ago
D Wayne
Verified Reviewer
“AVOID AVOID AVOID Absolutely disgusting company to deal with, although helpful on the surface, I am now being ignored. 1/2/23 placed my order It arrived and one of the mats needed to be replaced Replacement sent, wrong material, no personalisation etc 2nd replacement sent, all the above incorrect and now totally wrong mat shape. Refund offered weeks ago No refund received Now ignoring my emails ALSO THE BOOT LINER HAS NEVER FIITED PROPERLY IT HAS A TRIANGULAR FLAP ON ONE SIDE THAT HASNT BEEN TRIMMED. MY BOOT IS SYMMETRICAL YET YOUR LINER IS NOT.. AVOID AVOID AVOID”
Helpful Report
Posted 1 year ago
I'm sorry to hear of the issues you have had with the car mats, I have checked on your order and can confirm the refund has been actioned, it has gone back through your original payment method of Clearpay.
Posted 1 year ago
S Crowe
Verified Buyer
“I have not received my order”
Helpful Report
Posted 1 year ago
M Lees
Unverified Reviewer
“No confirmation of order or communication after 3 weeks 😟 Nothing received as yet 😟”
Helpful Report
Posted 1 year ago
N Lucian Cata
Verified Buyer
“Hi there, Thank you for the opportunity to review a product that I never received. I also thank you for the communication that was completely lacking. Considering that after 10 days you still haven't sent me the product, can I hope to get my money back for something I didn't receive? But look at the bright side: if you deliver like this, no one will be able to give you a negative review of your products🤷‍♂️🤷‍♂️🤷‍♂️. Now I'm really curious if someone will bother to contact me and explain what happened. Have a nice day.”
Helpful Report
Posted 1 year ago
A Dickinson
Verified Buyer
“Let’s start with the nagatives . No confirmatory email upon placing order and payment . Delay on delivery as they ran out of edging .Order placed 18th April . Received order May 2nd . The boot is a poor fit and is square which is not the shape of the car boot . The sewing of the edging termination is shoddy and untidy . Positives : There aren’t any . Would I buy again : Never .”
Helpful Report
Posted 1 year ago
B Boyes
Verified Buyer
“Hi They haven't turned up yet can you advise me when they are due to arrive please Kind regards Ben Boyes”
Helpful Report
Posted 1 year ago
D
Verified Reviewer
“I ordered a set of mats , paid for express delivery ( next day ) 6 days later still not arrived. Have emailed them 4 times and no reply.”
Helpful Report
Posted 1 year ago
A Scobie
Verified Buyer
“The mats didn't fit the 2019 Honda jazz very disappointed. The clip in the car is the wrong for the cut out in the mat.”
Helpful Report
Posted 1 year ago
A Bagawan
Verified Buyer
“Do not match to carpet area of 2021 Toyota highlander , not fitting .I won’t recommend.”
Helpful Report
Posted 1 year ago
Car Mats UK is rated 4.7 based on 7,318 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request