Car Mats UK Reviews

Name: Car Mats UK
Address: Unit 1a Bestwood Road, Brookhill Industrial Estate, Pinxton, Nottinghamshire
Rating: 4.65

4.7 Rating 7,665 Reviews

91 %

of reviewers recommend Car Mats UK

4.7

Based on 7,665 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

7772131313

Email:

accounts@mto-uk.com

Location:

Unit 1a Bestwood Road,
Brookhill Industrial Estate,
Pinxton
Nottinghamshire
NG16 6NT

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Car Mats UK 5 star review on 12th January 2025

S Harfield

Car Mats UK 5 star review on 29th November 2024

S Schmitz

104

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No customer service to speak of.”

Helpful Report

Posted 1 year ago

“Never buy anything from this company again, ordered luxury car mats they are cheap and nasty can buy same mat's for less than a fiver elsewhere so the embroidery cost £45”

Helpful Report

Posted 1 year ago

“Ordered June 15th, no communication from the company except for when I eventually got an answer on their phones. Was told 3 weeks later that I would receive my order within 2 days, but I still haven’t received it. Have asked to cancel the order and get a refund.”

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Posted 1 year ago

“Very poor service! Ordered my car mats over 3 weeks ago, still not arrived and no response from customer service! Will never be using again and will not recommend!”

Helpful Report

Posted 1 year ago

“This is an awful company to deal with, I placed my order 2 and a half weeks ago, after initially not hearing anything I decided to contact them to discuss my order, only to be told that they had ran out of vinyl and they did not know when this would be in stock. I politely requested a refund due to them being unable to fulfil the order only to be told that this would incur a 25% fee to cancel. Just incredible considering this was not my fault. I then decided to refuse this and demand a full refund only then to be ignored for 2 days, finally last Friday (28th july) I got step,y saying that the vinyl had arrived and my mats where being produced that day and would be sent next day delivery. To to the fact I was in need of mats I reluctantly agreed to continue with the order. On Wednesday (2nd august) some 5 days after being told my mats were on route via next del del I received an email telling me that my picture could not be printed to the mat due to copywrite reasons. The picture was the least of my concerns it was more the lies and ridiculous amount of time for them to even bother replying to my emails that upsets me the most. I then sent another strongly worded email demanding a refund and letting them no I’d be making this review I received an email back from the supposed customer service manager this time saying simply ‘good’ look at the rest of our review basically in a nutshell meaning she wasn’t bothered what I put in the review. Tonight as I write this over 2 weeks since ordering. They have failed to give me a refund, I have no mats and have no idea whether I’ll ever get them or get my £150 back. There is another company with a similar name who I have spoke who have replied to me within minutes of emailing them on every occasion, my advise head to them and do not deal with these incompetent, rude and ignorant people.”

Helpful Report

Posted 1 year ago

“I ordered these for a friend, and I got an email on the day that it was supposed to be delivered saying that it had been delivered but I never received the product or a photo of the product being delivered which I would attach if I could, but I don’t know how to as there is no option to, being scammed out of £30 by this “company”, there’s not a single piece of evidence of the product being delivered and I’ve been robbed.”

Helpful Report

Posted 1 year ago

“Sent the wrong car liner and do not respond to Web chat. I ordered the GLE 2019 onwards liner but they sent the liner for the older models. I have sent photographic evidence to PayPal. And raised a PayPal dispute. I will also be contacting my credit card company. Zero attempt to resolve!”

Helpful Report

Posted 1 year ago

“Haven’t received my order yet”

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Posted 1 year ago

“Extremely disappointed in the quality thin and not what I ordered. Worked for Middletons in Cleckheaton so know the quality grades and my order was not what I received tjin cheap mats”

Helpful Report

Posted 1 year ago

“Have not received my order. Finally got through to CarMatsUk phone number. Told the mats had been delivered but agent would enquire as to what's happened and email me. No email. Now trying to contact them by phone. I was intending buying mats for the other seats but now waiting for an explanation as to the disappearance of my purchase.”

Helpful Report

Posted 1 year ago

“Missing product from order Order #134818 Sent several emails over last few weeks no reply Tried calling several times, phones never answered - product fine, aftercare awful - maybe I'll get a response now?”

Helpful Report

Posted 1 year ago

“I’ve been waiting 10 days now for my order, no correspondence from the company since placing the order, no response to any emails I’ve sent and not answered the phone either! Let’s hope when I eventually do receive the mats, that they will be worth the wait 🙄”

Helpful Report

Posted 1 year ago

“Can't give good review as I'm still waiting for my order. That's since 7 July. Fingers crossed it comes soon as I'm waiting before I order others.”

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Posted 1 year ago

“I ordered covers with my logo on the head rest and instead they sent me plain ones and charged me the full amount . When I tried to email I got an automated response. Not happy”

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Posted 1 year ago

“Did not receive them only sent out the Nissan Qashqai car mats”

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Posted 1 year ago

“Unfortunately the tailor fit boot liner does not fit, quite disappointed considering the price.”

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Posted 1 year ago

“i haven’t received any car mats!!”

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Posted 1 year ago

“Bought my item on the 15th June 2023. Have not received my purchase still to this day 14th July 2023. I have emailed them and they just reply with a I'll look into it and then you don't hear anything back for days so you have to email them again and again. I also asked for a refund but got no response back. So they have my money and I have nothing. Worst customer service ever.”

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Posted 1 year ago

“I am still waiting for my mats paid for express delivery £5.99 what was that for???”

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Posted 1 year ago

All our products are made to order so we do require manufacture time, I can see your mats are in the final stages of manufacture and will leave us today.

Posted 1 year ago

“Very upset as I ordered 2 sets of mats & only received 1 despite paying for both. Tried to email & call but received nothing back & number not correct. So I’ve lost £25.”

Helpful Report

Posted 1 year ago

Car Mats UK is rated 4.7 based on 7,665 reviews