Car Mats UK Reviews

Name: Car Mats UK
Address: Unit 1a Bestwood Road, Brookhill Industrial Estate, Pinxton, Nottinghamshire
Rating: 4.65

4.7 Rating 7,665 Reviews

91 %

of reviewers recommend Car Mats UK

4.7

Based on 7,665 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

7772131313

Email:

accounts@mto-uk.com

Location:

Unit 1a Bestwood Road,
Brookhill Industrial Estate,
Pinxton
Nottinghamshire
NG16 6NT

Write Your review

Tell us how Car Mats UK made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Car Mats UK 5 star review on 12th January 2025

S Harfield

Car Mats UK 5 star review on 29th November 2024

S Schmitz

104

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed with the mat, it's very poor quality and doesn't fit properly. Will more than likely end up going in the bin. Utter waste of money.”

Helpful Report

Posted 8 months ago

H Ross, We are really sorry to be made aware of the fitment difficulty you are having with your product Our customer service supervisor has emailed twice asking for some additional information to allow us to investigate your enquiry and most importantly, get to the bottom of this as quickly and efficiently as possible however we haven't heard back from you since. Respectfully, we are unable to help further without your cooperation with the enquiry. Please can we encourage you to respond to our emails for further assistance. Kind Regards Car Mats UK

Posted 8 months ago

“Don't order from these company. You will be disappointed. They are there to waste your time. I waited about 10 days and they delivered my order to wrong address. Every time I call customer there's dumb girl on line, she was keep telling me it will be delivered soon, she doesn't like to answer question. Every time I was asking her questions about my order she goes if you keep asking questions I'll hang up. My order was delivered to a wrong address without sending me any tracking number, just imagine how bad there customer service is. Funny part is I called them everyday since Monday. When i called yesterday that dumb girl told me my matts are shipped from their wearhouse today. And today morning I found out my matts were delivered to a wrong address 3 days ago. Absolutel jokers”

Helpful Report

Posted 9 months ago

Good afternoon, We can confirm a full refund has been issued for your order. Kind Regards Car Mats UK

Posted 9 months ago

“Think twice before you order a matt from them. Absolutely poor customer service, it’s guaranteed that you will never receive your order on time, usual working days are Monday-Friday but they have their own working days. I received email that my order been shipped 2 days ago but they didn’t include any tracking number neither which company will deliver it. Rang this morning and angry lady said it’s only shipped from their wearhouse today and she doesn’t have any tracking number. I don’t know which delivery service they use probably the cheapest one in uk. My first and last order with them. Never again.”

Helpful Report

Posted 9 months ago

Good afternoon, A full refund has been issued for your order. We are very sorry we haven't been able to help further on this occasion. Kind Regards Car Mats UK

Posted 9 months ago

“Quality not great, cheap materials and when the issue raised you are simply ignored, poor customer service”

Helpful Report

Posted 9 months ago

“The rug didn't fit my Van”

Helpful Report

Posted 9 months ago

“The wrapping was all torn and had been opened before . One off the mats was covered in dryer grass. Very poor quality. I'm sorry but I won't be buying from you again.”

Helpful Report

Posted 9 months ago

“Unfortunately, they have not yet been delivered.”

Helpful Report

Posted 9 months ago

“I paid £185 ish for a car mat the quality was so popoor …… it was single stitched, the straps for the buckles very flimsy, the buckles cheap plastic, disjointed Velcro holding on double sided tape to attach it to the sides of the vehicle. The double sided tape sticks to everything but the interior plastic, even though I alcohol wiped the plastic first. So I had to use gorilla tape to hold it up. This is a very very poor quality item and I would value it at around £50 at tops….. massively overpriced. Also took nearly a month to arrive when advertised as 3-5 days. I’m gutted I’ve paid £185 for this, I can’t be bothered to send it back, I’ve purchased a rubber boot liner of much better quality elsewhere and adapted this one to make it work. I can’t see it lasting very long though as like i said it’s single stitched.”

Helpful Report

Posted 10 months ago

“Bit disappointed as the mrk 1 mr2 has 2 locking plastic screws that go in a hole either side of the drivers mat yet these mats only had 1 hole so I have had to pull the screws out of my carpet for the mat to lie flat & now the mat moves ☹️”

Helpful Report

Posted 10 months ago

“To be fair the mats didn't fit i had to cut some off the mats to make them fit were did you get the template for them mats I would sack them poor”

Helpful Report

Posted 10 months ago

“I ordered a fully tailored boot line costing £273.99 for my brand-new Tesla Model Y. When I came to install the liner, I ran into two problems. Firstly, there was so much Velcro on the product, getting it in place was impossible since everywhere the liner touched it stuck. This process left the new felt-like material in my car looking like an old chewed tennis ball. Secondly, the product just did not fit at all in more than one place. I removed the liner since I could not close the boot with the liner still in. I called the customer service department and spoke to a very rude young woman called Amy who told me that the boot liner did fit, and that I must be doing it wrong. She told me that every car that boot liners are made for are laser scanned and so the liner does 100% fit. To make matters worse Amy told me that if I did not take videos of the liner in place in the boot, I would not qualify for free return shipping. I then took videos of me trying to put the liner back in, which is not easy since I had to do it with one hand and the liner stuck to everything it touched. This left my boot material looking even more chewed up. I sent the videos to Amy, and upon receipt I was told to send the product back and that they would pay for the return shipping. Once they had received the returned liner I received a message from her assuring me that a full refund would be in my account in no longer than 14 days. Surprise, surprise, in 14 days the money had still not been refunded so I called and spoke to Amy. She told me that the accounts team only worked on Thursdays, and they must have missed my refund for the last two weeks. Amy promised me that she would personally contact the accounts department and that the refund would be put instantly into my PayPal account, and that it would be with me today. Close of play today the refund has still not arrived.”

Helpful Report

Posted 11 months ago

“Very poor fitting seat cover and quality. Sent photos to prove and they agreed these are incorrect. 14 days later after confirming a refund will be issued and still nothing processed.”

Helpful Report

Posted 11 months ago

“I ordered my car cover and paid to be delivered within five days still waiting after two weeks Do not order rubbish service”

Helpful Report

Posted 11 months ago

Good afternoon Hilpa, We are extremely disappointed to learn from your review you are still awaiting the delivery of your order. We can confirm we received your order on the 4th June and this was dispatched in an incredibly timely manner on the 7th June. Our customer service supervisor Amy, has tried to contact you by telephone this afternoon to no success. Please can we encourage you to check your emails over the next coming moments for correspondance with Amy with a solution. Kind Regards Car Mats UK

Posted 11 months ago

“These seat covers do not fit my vauxhall van correctly slightly to wide cut outs for adjusting angle of seats completely masked with cut outs in wrong position rang the company and said they were semi tailored seats basically means generic one seat fits all told if I could get refund minus 25 percent would not recommend the seat covers or company”

Helpful Report

Posted 1 year ago

Hi Tony, We are very sorry to hear you are disappointed with the level of after service demonstrated to you. After your enquiry was reviewed by our customer service department, we advised the fit of the seat covers you was wanting was that of a fully tailored seat covers. We are more than happy to issue a refund for your order however this is in line with our terms and conditions to which you agreed to at the time the order was placed. If you would like to speak to a member of our team in regards to how this has been dealt with, please contact our customer service supervisor at support@carmats-uk.com marked for her attention. Kind Regards Car Mats UK

Posted 11 months ago

“Don't fit properly”

Helpful Report

Posted 1 year ago

“The wrong size mats arrived and the front mat was actually cut the wrong way round ! I will be contacting you to give you the correct dimensions.”

Helpful Report

Posted 1 year ago

“The mats are cracking but the clips on the driver side mat does not fit my Hyundai I20 which is disappointing.”

Helpful Report

Posted 1 year ago

Hi Ailie, We are incredibly disappointed to read your review. We haven't been notified of any issues with your order to allow our customer service department the opportunity to help resolve your concerns. Please be assured, our customer service supervisor has contacted you by email this afternoon. Please can we encourage you to check your emails at your earliest convenience. Kind Regards Car Mats UK

Posted 1 year ago

“Ordered for 2 vehicles, most of the mats arrived on time, however the van loading bay mat didn't arrive. Called then as no-one had contacted me, they said they would check with production and call me back that morning, no call. Emailed a few days later and they said there was a delay. Long and short of it 3 mats and 2mths later and still not received the correct size, despite me measuring, them asking for conformation, me confirming and them getting it wrong again.”

Helpful Report

Posted 1 year ago

Good afternoon Darren, We appreciate you taking time to leave an honest review in regards to your experience with us. We understand your complaint and enquiry has been addressed and we have as a company, issued a full product refund for the faulty item. If you have any outstanding concerns, please do not hesitate to contact our customer service supervisor at support@carmats-uk.com or on 01623 645 100. Kind Regards Car Mats UK

Posted 1 year ago

“Very disappointed with the size of the embroided text on my large forager matt, in the examples I was given before ordering the logo was around 3 times the size of the one delivered. So poor I am looking at getting the mat altered elsewhere. Would not recommend!”

Helpful Report

Posted 1 year ago

Good afternoon Richard, We are so disappointed to read your review. After looking into your order, we can confirm you are currently in correspondance with our customer service supervisor who is resolving your order concerns. We can be contacted directly on 01623 645 100 if you need any further assistance. Kind Regards Car Mats UK

Posted 1 year ago

“Poor quality and ill fitting.”

Helpful Report

Posted 1 year ago

Car Mats UK is rated 4.7 based on 7,665 reviews