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Car Mats UK Reviews

4.7 Rating 7,318 Reviews

92 %

of reviewers recommend Car Mats UK

Company Reviews

Product Reviews

4.7

Based on 7,318 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01623 645100

Email:

tracy@mkr-uk.com

Location:

4, Kings Mill Way, Mansfield,
4, Kings Mill Way, Mansfield
Nottinghamshire
NG18 5ER

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Car Mats UK 5 star review on 3rd May 2024

S Draper-Todkill

Car Mats UK 5 star review on 3rd May 2024

S Draper-Todkill

Car Mats UK 5 star review on 21st March 2024

Car Mats UK 5 star review on 21st March 2024

Car Mats UK 5 star review on 17th March 2024

Car Mats UK 5 star review on 15th March 2024

Car Mats UK 5 star review on 9th March 2024

79

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi I've not received yet ,they were due to be delivered on Friday to my local Yodel hub due to I was not going to be home ,but tracker said out for delivery ,contacted yodel via online chat and they said the driver ran over his working time ,said they were in van ready to deliver today once in area but still nothing ,so will wait till Monday to see if they arrive ,”

Posted 3 months ago

“DO NOT USE THIS COMPANY !! They do not have a contact telephone number and if you send them an email it can take up to 5 days for them to respond. No company can be this busy !! We wanted to change our order but couldn’t speak to anybody. Why ? Because of this we decided to cancel our order. Since placing our order 14 days previously we had had no correspondence from this company - no confirmation of order or idea of delivery time. We were charged 25% of the cost of our order to cancel , even though our order had not even been started. Really disappointed 😢”

Posted 5 months ago

“Very poor customer service. After 12 days I emailed to request an update, no response. Emailed again after another couple of days, no response. I then tried to contact via the virtual agent on the website, no response. No phone number is listed on the product website. I checked the company - to validate it was a real company, luckily it is. My boot liner finally arrived yesterday after ordering on November 17th.”

Posted 5 months ago

Hi Jonathan, We are really disappointed to read your review and we are incredibly keen to look into this further. After checking our platforms, we have been unable to locate any email correspondance from you. We'd like to ensure our systems are working correctly as we pride ourselves on our excellent customer support and communication with our customers. Please can we kindly ask you to contact our customer service supervisor so this can be looked into further? Email - support@carmats-uk.com Telephone: 01623 645 100 Kind Regards Car Mats UK

Posted 5 months ago

“Carmat start faking apart after 2 months even not using every day just once a week.”

Posted 5 months ago

Good afternoon Ernest, Thank you for taking the time to leave a product review. We haven't recieved any communication from you in regards to the issue you are experiencing with your drivers mat to be able to have the opportunity to resolve this for you. Please can we encourage you to contact our customer service department for this to be resolved. Email - support@carmats-uk.com Kind Regards Car Mats UK

Posted 5 months ago

“Further to my review of a week ago. I’ve had no response to the email I sent referring to the fact the floor fittings didn’t fit my car. I have now bought a set of floor fittings that work from Amazon. I’ve fitted them and all is ok now. Disappointed with the company but the mats are good now I’ve spent extra and used Amazon.”

Posted 5 months ago

“Never received the mats even though they were dispatched on 30th October ... still waiting”

Posted 5 months ago

“I’ve just returned from holiday so sorry about the delay for this review. The mats are very good and fit the floor well - but I cannot get the floor press fittings to lock on my car. I’ve tried ‘easing’ one with a fine file by to no avail. Therefore, it looks doubtful if I will be able to use the front mats as they aren’t fixed to the floor.”

Posted 6 months ago

“Front mats do not fit with the buttons to secure, wrong size used!”

Posted 6 months ago

“If I had received my boot mat I should have been happy to give a review. However my purchase has been with useless Yodel since 2 Nov. There is no sign of a delivery date and they are using the last storm as an excuse. Can you please contact Yodel and tell them to get my order delivery sorted out pronto. Thank you Derek Walsh Can you please”

Posted 6 months ago

“VERY Poor quality for the money, I bought cheap mats on eBay for the wife’s car that are far better and half the price, STEER CLEAR”

Posted 6 months ago

“Very poor quality product. Cheap and nasty. "Next day service"... It took a month... Not worth spending even a small amount of money with this firm as you will feel conned. Never again.”

Posted 6 months ago

“ordered 'HEAVY DUTY MATS' for my new taxi, certainly not heavy duty, my old £20 ones were a lot better, very disappointed, I'll have to use now as can't be bothered with returns but will never reorder from here again”

Posted 7 months ago

“I STILL have not received my car mats after contacting this company as to where they are. They are with Yodel, their delivery company with a status that says “Due Today” which has now been their status for a few days. Not good enough. £52 for a product that I’ve not received.”

Posted 7 months ago

“Haven’t receive the product to be able to let you know”

Posted 7 months ago

“I ordered a full set of car seat covers (both front and rear) for my 2020 Nissan navara- when they arrived there were only the front seat covers and NO rear set - I contacted them via the chat and had a reply from them stating that I would get a response within 5 days - this was on the 23rd September- as of this date today - 13th October I have heard absolutely nothing - only the automated response - very very poor customer service and the lack of response makes me question whether this company are bothered about their customers at all!!!”

Posted 7 months ago

“Give this company a wide steer! They state 3-5 days delivery. Placed my order on 23rd September 2023. By 10th October I still hadn’t heard a word. Emailed them, they then notified me they had been dispatched. 13th October, still not delivered and no courier tracking number has been provided to me. Rubbish company, in bed with the UK’s worst courier. A match made in hell! Today, they asked me to write a review, who am I to refuse…”

Posted 7 months ago

“Over priced delivery price for not a bad delivery service. I had to chase up to get updates and then they FINALLY dispatched it!! Wouldn't recommend”

Posted 7 months ago

“I would love to make a proper review but as the van seat cover still has not arrived it’s very difficult!! Ordered 13/9/23 with a 5-7 day delivery! Even paid for express delivery!! Very poor was for a birthday present which has now been and gone.”

Posted 7 months ago

“I ordered for a road trip and was assured delivery in advance of my travel date. My order did not appear before I left. I returned from my holiday to find 3 notes from the delivery company stating that a signature was required and therefore the delivery could not be completed. I still have not received my order and have heard nothing form the company, although they have processed my payment.”

Posted 7 months ago

“Yet to receive them”

Posted 7 months ago

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Car Mats UK is rated 4.7 based on 7,318 reviews