“Bought an expensive designer bag from Cetire which broke after 5 weeks of wear. Cetire wasn't interested in any resolution. Lost another customer! not sure how they are still in business with all the complaints people have against them. they wouldn't survive this long in US. Screw them!!!!!”
“Refund denied for no reason!
I ordered a pair of Ganni boots. I couldn't even get them on, they were so small. I immediately packaged and returned them. While they got back to them in their ridiculously narrow return timeframe of 14 days, they denied my refund as they claim the boots were marked. They attached "proof" of this - 5 incredibly low-resolution photos that showed nothing. If the boots were marked, that is how they came as I couldn't even get them on in the first place. They are SCAMMERS, do not buy! I referred them to my bank's fraud department.”
“I was sent the incorrect order from Cettire but have been charged £20 to return the order. When I contact Cettire, they keep replying by saying my query is being looked into. It’s been 2 months since I placed the order.
NEVER order from Cettire!!!!”
“Great prices, horrendous customer service and shipping/returns policy. If you can shop elsewhere, I strongly encourage you to do so.
I emailed their customer support and people directly at the company, Alice Goh, and nobody cared about customer service.”
“I purchased a Givenchy bag and it arrived damaged. I contacted customer service and provided photos of the damages, cracked line in leather, large crease, dented corner, etc. Customer service advised me to return the bag through the website. Once it was shipped it arrived at their facility within 2 days. After 2 weeks I emailed them to get an update and they said it takes 10 business days for them to inspect the item. After a month without an update and still no refund I disputed the charge through my credit card company. All of a sudden they are very responsive. I got an email stating that the return/refund was being denied because they claim the bag was "used".
The bag was damaged upon arrival. The "Do Not Remove" tag was still attached and they even confirmed that through a photo they sent back. They tried to send the bag back to me but I refused the shipment from DHL when it arrived at my door. The next day I got an email stating that they sent the bag back and if I refused the shipment they would charge $150. Where is this mentioned in the policy? NOWHERE!
I'm still dealing with this BS. DO NOT BUY FROM CETTIRE!”
“Company is dishonest. I made a purchase using the 10% discount code they provided as a new shopper. The discount was not deducted from my very large purchase only after the payment refreshed to complete. I immediately emailed them to ask for the adjustment and they refused. I then asked them to just cancel the order (all within 1 hour of making the purchase). They sent it anyway. Now in order to make any return based on their unethical behavior I am being asked to pay $28 + $50 PER item to return them plus shipping. Never again.”
“I placed an order for a pair of shoes that were listed as in stock. However, six days later, I was informed that the item was no longer available, and they would be issuing a refund. After waiting around three more days, I finally received the refund, but it was not the full amount. When I reached out, they mentioned it was for some kind of shipping fee.
This is completely unacceptable! First, they cancel my order despite it being shown as in stock, and then they fail to refund the full amount, even though the mistake was clearly on their end. Where is the fairness in this? I will definitely not be ordering from them again!”
“This is the WORST website to shop from. Avoid it all costs! They have the audacity to charge you the discount you received on the item plus a shipping fee?! Customer service is just as bad and doesn't even respond. There are so many better places to shop from.”
“Dear potential customers,
This company is a scam. Once you place an order, they send you the wrong item with a much lower value and refuse to accept it back, accusing you of being a thief. If you don't want to lose your money, do not buy from them!
I regret i didn’t check reviews on this company previously…. :(”
“I bought a brand name shoes from Cettire, and even though I returned them and never wore them, I'm still dealing with a $519.44 charge on my credit card. I don't have the shoes, I never wore them, and I'm still being charged $519.44. This is the worst company I have ever dealt with. I can't reach out to them, and they just keep sending disputes about the charge. My recommendation: do NOT buy from them. They are terrible at returns and are crooks. I will never buy anything from them again; I would prefer to pay a little more than to deal with this company.”
“They have a good selection of items and nice discounts BUT I would consider only purchasing from them if you know for sure you won’t have to return your purchase. I was charged $30 return fee and I’m really unhappy about it. There is nowhere stated that there will be return fee charged. I emailed to the customer service and until this day I haven’t gotten a reply. I most likely shop elsewhere. I’m not happy with my experience with this company”
“I requested a refund to my original form of payment. Per the website this is allowed. They sent a gift card with an expiration date. As if my money would expire. I want my money back. I’ve reached out only to be ignored. THIS IS THEFT!”
“I have been shopping with cettire a lot until today when they sent me back prada jacket that i had returned.
It was brand new with tag attached. They didn’t even bother to tell the reason why they decided to send it back.”
“Bad bad bad bad bad!!!!!
worst and almost non-existing customer service. Never encountered such a bad service, and they sell luxus item. Go to their instagram and see the complains in the comments for yourself. I am waiting a refund but they are trying to send me the shoes back, but FedEx is helping me and will stop the shipping or i will not accept it.
Also luckily i paid with Klarna so they will protect my interest and help me with refund if the keep not answering or refund me.
Also see here all the bad reviews.
If u wanna buy luxus items go to LuisaViaRoma they are the best.”
