“Afrter one week of waiting my order 2230432 wasnt dispatched. They offered refund but i have to pay cancellation fee! Why? All orders should be processed in 4-7 days and such a delayisn't my fault. Wont order abything from them in future.”
“Awful! Do not buy! I bought an expensive bag on their website, used it 5 days and the handle ripped. I contacted customer services and basically was told it was my fault. Well I've had dozens of bags over the years and none have ripped after 5 days; especially since I only used it a few hours each day and I am very careful with my things, so the bag was clearly defected. I tried to get customer services to take some responsibility for items they sell and was told to take it to a repair shop as this was not their concern. I even got attitude from a Manager who replied to my email saying she would no longer reply to me! Rude! Honestly!! Avoid!!”
“100% FAKE!!
I ordered a Jacquemus bag and a Marc Jacobs tote and both were proven fake. They’re sneaky fakes but with noticeable differences if you know your brands. Jacquemus came with a fake logo (see picture) where the font is different from the real ones, especially the “A”. Marc Jacobs had a zipper from YKK, which MJ doesn’t use.
Their customer service is trash and kept insisting the bags are real. I might have to sue.”
“I would put zero, but I can’t, never got my item, no response to several emails, don’t answer calls, they should be reported to the better business bureau! A month later, I had to file a claim with my bank to try and get my money back!”
“I have ordered from Cettire and been mostly pleased. However my last order was lost and took up to 2 weeks to rectify.(unfair barraging seeing as Cettire trust DHL as their delivery provider) I did place another order for the same item at a higher price , which should have been price adjusted with the original sale price but wasn’t. This is why I gave a poor rating . We as customers spend our money to be recognized and respected !!!!! FYI I STILL WANT MY PRICE ADJUSTMENT”
“The prices are show without VAT tax and in the last strep of buying proces they add it. The canceletion policy is horrible- I tried to cancel my order right away and no way to do that, no way to contact them besides the email and by the time they reply the order would have shipped and then comes the issue of returning the item but having the shipping costs and other things deducted. Horrible”
“Do not order from there! Ordered palm angels tracksuit in December item was faulty and sent back, in December! They’ve acknowledged received the item but apparently was at the wrong department 6 months later no refund!! Won’t reply to
Emails! Do
No order from here!”
“The worst customer service and return policy. I received a damaged item, tags never removed. They refused to return or respond to emails.
Do not shop with them ever!!!””
“Like others on here i had a horrible experience with regards to order cancellation i placed an order for the wrong size and tried to cancel it right away and no way to do that, no way to contact them besides the email and by the time they reply the order would have shipped and then comes the issue of returning the item but having the shipping costs and other things deducted. Horrible”
“The worst customer service and return policy. I received a defective item and immediately contacted customer services sending them pictures and returning everything back intact. It has been more than two weeks of back and forth automated emails and no update about my return or a refund, they keep sending automated emails about waiting for an update from the return team. Do not shop with them ever!!!”
“the bag i purchased was very clearly a fake. customer service is non existent and there is no proper return policy. Stay away from this company, it is a huge scam!”
“Do not buy from this website!!!
I had to return the item i did not like and I ended €45 less in my account.
I have paid 153€ for the jumper and when i returned the item, they deducted taxes, shipping fee etc, so at the the end I have received back only €108.
I would never use thus website again!”
“I own a company with various location, for which I have issued a virtual AMEX card to each manager. I am starting to see a number of fraudulent transactions coming from this company attempting to be charged to my cards. This company is a complete scam and likely will steal and sell your card information. Beware before dealing with them.”
“Made my purchase on 23/4/23 and today 8/5/23 I have not received anything yet. CETTIRE email me a DHL tracking number on 5/5/23 and no shipment update so i decided to call DHL to verify.
To my disappointment, CETTIRE did not pass them my item to be delivered. CETTIRE is making a false front and misled me thinking they have already pass item to DHL. But they did not.
Is this how they scam consumers?
It’s so frustrating and disappointing buying experience.”
“I would give this company a 0 if I could.Please do not order anything from this site. I spent hundreds of dollars on a shirt and shoe for my sons birthday and was sent the wrong size. Upon tryin to make a return online I kept getting an error message . They don’t have a live number to talk to someone so I sent emails everyday then on the 13th day I was told I can’t return the items. I was told it has to be picked up by the 10th day to get to them by the 14th day which is absurd. Especially when it was a communication issue on there end”
“It's my first to meet such merchandise that charges duties on customers even if the item is already returned! I dispute the duty part, then it re-charge me again without my permission! I'll never purchase on this website anymore!”
