“CETTIRE tried to refuse a return of my item, claiming that the tag was removed & the item was dirty when in fact I returned the item in the exact condition it was shipped. I googled reviews for them and sure enough this is a scam they try to pull quite frequently. BUYER BEWARE! I thought their site seemed too good to be true and it seems like they have some truly sketchy practices they use to scam customers. So sad and pathetic.”
“The worst experience ever. I received my order on 13/04 and immediately decided return them back due to size issue. 10 times i tried to create return label with no result, I wrote several emails and chats support. No one answer. I received the answer 25/04 at 05.00 am with information that returning period is expired. At the same time I order the same shoes, but bigger size and lost 430 euros for the first pair. NEVER AGAIN”
“Class action against Cetire
I was personally fell for the company's scam they literally stole from me 500$ .
I am a lawyer and I intend to sue them. Anyone interested to join the class action should contact me.”
“Returns are a nightmare. Avoid this place unless you have tried the exact item in the exact size and are 100% sure you want it (and it's on sale here).
Returns are wildly unreasonable. They take all the tax, duties, return fees, and $25 on top of that per item.
In contrast, ssense has free shipping and free returns on orders over $100. This place is trash in comparison.”
“I feel like this website must be a hoax.
This past Monday I tried placing an order for the second time.
I've tried twice to place an
order.. days go by with no update on
the orders then I email and I get the
same response.
"We tried reaching
you. Our fraud team flagged your
order as high risk so your order has
been voided." I even emailed them
right after I placed the order the
second time and said please let me
know if there is any missed info or
anything I need to clarify so that
didn't happen again. Crickets. I email
them AGAIN three days later then get
that same generic response.
What is it that isn’t valid? Why don’t you give me the opportunity to clarify something if there is an issue?
There is no number to reach the company nor is there any form of live chat. After having some sneaking suspicions of my own I took to google and it appears the company has a 1 star rating average in customer service as well as endless reviews suggesting theyre a false claims company. I also noticed on their instagram that under their posts it says they have multiple comments, but when you click on them they’ve all been deleted.”
“The worst experience in my life. Took them eons to ship my order and it wasn’t even right. Went through hell trying to return the wrong item. No refunds. Called my card and made dispute after which they contacted saying the item I sent back is soaked in perfume. So after being charged $500 all I got from them was wrong shirt and harassment. I am sooo furious with those scammers. Thank god my dispute was in my favor. Don’t let them get away with it. Place a dispute fight for your money!”
“Impossible to make a return! I have tried for two weeks to return an item with absolutely no response. Now I am stuck with a $500 item I can't use because the two-week return window has expired. Abyssmal customer service! Don't buy from this company!”
“I will join the many negative reviews on this site. I bought a shirt from Cettire, and used their own published sizing guide to determine the size to order. When it came the guide was off by 5 inches in the chest and the shirt was much too big. I didn't want to pay their $25 return fee given it was their error that led to my dissatisfaction so I wrote their customer service. They didn't reply after many emails. Then finally I heard from them. They claimed to have sent emails to me but either they went to spam or I never received them. They refused to accept the return because it was outside of their 14 day return period. I appealed and they continued to refuse a return on a $325 shirt I can't wear. They are not inside the US so there are no laws or safeguards. Just buy somewhere else. It's not worth the hassle or expense.”
“DO NOT EVER ORDER FROM THIS COMPANY!! THE RETURNS TAKE A VERY LONG TIME AND THEY KEEP A RESTOCKING FEE AND DO NOT RETURN TAXES OR DUTIES. THEY KEPT OVER $155 OF MY MONEY. IT'S ACTUALLY RIDICULOUS!”
“Never ever buy again. After 2 months of returning a Burberry jacket ($800), I haven’t still got a refund back. Absolutely disgusting!!!! Customer service is horrendous. Just promising to expedite without doing anything. I’m about to call my bank to claim a fraudulent activity on their behalf. Don’t repeat my mistake. There are plenty of decent online platforms to buy from. Seriously, I am not even sure if I ever going to receive my money back. So disappointed!!!!!!”
“I see so many people complaining about wrong sizes and refunds after returning but I didnt even receive my item and they are not responing anymore. Talking about the worst experience of online shopping. They are on the nr1 spot of worst webshops. I feel completely stupid for ordering here before checking reviews. Dont order on cettire.com and just pay a little extra on a website thats legit. Its worth it.”
“never recieved product and been fighting since january for a refund after contacting DHL myself they redirected me back to the shipper for a refund and still
nothing they have been avoiding me dont respond to emailss”
“STAY AWAY FROM THIS RETAILER!!! They are liars, deceptive and thieves. They offered incorrect presentation of a product, sent the product and would not accept that they sent the wrong product. I now have a product I don't want.
Disgraceful!!!!”
“No return of faulty very expensive products and very bad customer service. The zipper of my very expensive boots were broken after 1,5 month and it was regarded as: normal wear and tear. They did literally nothing which is in my view a violation of customer law
I will never buy there again”
“Thieves. Shameful, inept, unethical pieces of trash. You give them good business, buying $700 hoodies and they don't even list the gender of certain items on Google Chrome on Android, then don't take responsibility for it and cash in on restocking fees when you inevitably have to return it. I emailed support and corporate and no help. It's so disappointing that there are companies like this out there who steal your money and have no sense of responsibility/ethics.”
