“Spent a ton of time picking things out for a Black Friday sale, made two orders, and both were cancelled because of “fraud” concern—apparently in order to get me to order again without the Black Friday discount. I checked with my credit card company and they stated clearly that there had been no concern about fraud. After waiting to hear from customer service, they just asked me to order again with a new card (of course removing the discount—and the items weren’t available anyway). I will definitely not be ordering from this site in the future and strongly suggest that you don’t waste your time with them.”
“This platform is a scam. I returned two items under the same shipping label a pair of Ganni boots and a Ganni top. I was sent a shipping label after I requested a return from the vendor (originally wanting an exchange for a different size shoe) and after months of frustrating communication, the company has now told me that I didn't return the item using the correct shipping label so its my fault. They emailed me the shipping label directly with out any information on it being for a specific item. Because I returned the shoes without doing a direct exchange I had to purchase the size that I needed. I had to return the shoes again due to one of the feet having an insole issue (the insole was smaller than the shoe making it very uncomfortable). I sent back the item (not knowing that the customer service staff are imbeciels and even though the item has been received at the return depo they are not refunding my purchase. I am now out of pocket about $450 US. This has been the worst shopping experience I have been a part of. This company has shocking customer service. As an Australian working in the fashion industry, I am ashamed that this company is run by Australians. Do not shop from this platform.”
“Scam !
I received an email saying that I had ordered a pair of sneakers worth $165 using my credit card. It's impossible to contact this company by phone.
I did not order anything from them, I didn't know this company existed.
I've contacted my banks , now I have to jump through hoops due to the scammy company.”
“VERY VERY VERY VERY BAD SERVICE.
I have ordered a bag from 09/12/2021 and the status of the order shown in the website is set to 'Unfulfilled'. It was supposed to be express delivery - and no tracking number received. Only the order confirmation.
Also the worst customer service. No response - their only response is automated, being:
We are chasing up your order with our dispatch team to understand the issue. We will escalate it with urgency to the priority shipping queue.
If you decide not to wait and wish to cancel your order, please let us know.
do not bother to purchase from this website”
“After several months of reading mixed reviews, I decided to make my first purchase and bought a pair of shoes. Living in Australia, where the company is located, I did not expect any problems but I was wrong. Instead of a pair of shoes, I received a t-shirt. I am waiting for an explanation and will keep you updated. Not a good experience for the first time buyer. I think in future I will use the companies I know and trust.”
“I purchased an item in early October. Within a week, I received an incorrect item. I returned the incorrect item and was reassured the correct item, which was/is in stock would be sent immediately. I’ve sent weekly emails checking the status for over two months, asking to speak with a supervisor or my complaint to be escalated, speaking with a new customer service representative each time who replies with the generic response that someone will address this in the next business day. Not surprisingly, no one has ever responded any differently. At this point, I’m at a loss, just wanting a refund and certain I will never ever buy anything from a company with horrendous customer service - the worst I’ve ever experienced. Disappointed is an understatement.”
“I hate this company. After 1 month, still no shipping, no refund, no explanation!!!! How Dean got on the young rich list, how this company unethically making money is just beyond me. Give my money back. Feel I got scammed !! Taking my money whilst he is getting on the young rich list ! I believe other good reviews on their website are fake. Check out the independent reviews! People are horrified. I would give minus 100 starts for this horrible company.”
“Would not buy from this retailer. Completely uncooperative and will not support you. I purchased a high end pair of shoes for Christmas and because I gifted them and the 14 day return period had expired they were completely uncooperative on a $1250 pair of shoes.
You can not be comfortable they will assist. Would purchase elsewhere if I had the chance again.”
“I bought something cost over $3600 on Nov 15 and it got returned to Cettire by DHL due to the custom issue they caused, it never reached me I never received this item, they refused to refund me until they receive the item, they made it my responsibility to paying for the item, it’s the end of the year now they still don’t issued any refund. Are you expecting people paying your mistake and also paying for nothing?”
“awful, i haven,t received my order yet and almost a month now.Costumer service is not helpful ,I ‘ve been sending complained 3 x but still they reply the same thing…”
“It’s a big scam company! These people sell luxurious clothes and shoes but have a bad mentality and corporate structure. They don’t really answer your questions, response time is really slow and every time you answer a new employee re-answers so you don’t get anywhere with your problem.
There stocking computer is not working properly or I suspect them to sell on different platforms so your order gets canceled often because there isn’t stock available. A day later it can be restocked and they don’t give you the opportunity to buy first because your order got canceled a day or an hour before! The refund is very annoying as well, you have to wait for about 10 days for your money to be refunded. Which is a long time seeing you have to pay immediately with a big chance on cancellation of your order and your money will be frozen for almost two weeks.
This way of doing business is not to bind customers to your company but to sell fast and for every customer who is angry, disappointed or stops buying they think other customers will buy there stuff anyway. Only thing we customers can do is make a little honest review on honest review websites!”
“For the past eight days I paid an item that never been shipped and every single day I’m getting the same lies from different customer service saying that my order is ready to be refunded but they never refund the money. They never shipped my item but they took my money and I sent already nine emails. This is the worst company stay away from them. They will scamm you
Every day I am getting a new email saying that my order is ready to be refunded however they never refunded anything they just stall time and keep my money”
“Do not buy anything from these people . I bought boots tried one on too big and sent back they said a mark on them was my fault . It wasn’t and there is no way of contacting them other than email . They sent the boots back before even telling me and then hid behind their policy. .so they called me liar and stole my money . Awful vile company AVOID”
“I placed my order and it was confirmed instantly, but after 2 weeks of emailing them non stop (because they didn’t send me the shipping email) they said that it was out of stock. The backpack appears on stock even now! And they stared refunding my money, after 3 weeks! I have not received it yet, I hope at least the refund will be fast… but what they are doing is illegal, because the backpack is on stock even now on their site, and they are taking peoples’ money for it, even thought they know it is not on stock! Be very carefull with this site…”
“They sent me a damaged item. When I returned it they claimed I damaged the item and would not accept the return. Customer service was unprofessional and this site is a trap to take your money for damaged goods. STAY AWAY.”
“Unfortunately there is not a lower review. These guys are just so full of lies ! It has been more than 3 weeks and this is the 3rd time they were going to move my order to priority and still nothing. I paid $30 priority shipping for a T-Shirt to ensure I get it before Christmas. Their latest offer was to cancel the order if I didn't want it. WTF. These guys are as dodgy as a Chinese $2 shop! Avoid at all cost... unless you like pain and suffering. I would choose Covid over these guys.”
“It’s been almost 3 weeks - and countless emails I’ve sent them - still no refund!!! Terrible company and customer service!!! Meanwhile, I’m accruing interest on $3,800. Beyond irritated!”
